Secret Garden Florist

the most amazing flowers on my wedding day! I cannot recommend Secret Garden Florist enough!

than mother nature gave us during our Spring wedding just made the whole day special. Thank you!

and welcomed feedback. She was a dream vendor and even made last minute changes the week and day before my wedding!! I cannot recommend Bonnie and her incredible team enough.

iple times during our wedding planning process, seeing if we needed help with anything. She is the absolute sweetest person to work with! Would highly recommend Secret Garden Florist!!

ing her make my visions come alive plus, she let me leave half the deposit amount since it was right around the holidays and funds were tight. That was appreciated. I told Amanda in an E-mail that my bouquets are going to be made by my "Aunt" but I still wanted a garland for my sweetheart table and that I would let her know what else I was going to need from her once we got closer to the date. I was planning on having her do the arch in my ceremony too. WELL, I was then told that they are a strictly "All-Inclusive" florist. I Looked on their website to see where they documented that ( because I was never told that in person) and of course that wasn't stated anywhere. It really felt like just because I wasn't giving her $1,000 anymore (which I would of in other areas just not bouquets) she would spitefully tell me she couldn't do our wedding. She said she wouldn't give me back the $100 deposit. Which I could of fought for that back but with working and school I don't have the time to hunt her down for it even though 100 is a lot of money in wedding planning and I never even signed a contract that locked me into anything, she's very lucky I didn't try to get it back especially on those grounds alone. Instead I will do my part to let future brides know to PROCEED WITH CAUTION.

She understood exactly what I was looking for. The day of my wedding, she was accommodating, professional & went above & beyond and well surpassed my expectations! My florals were everything I was looking for & more, and I couldn’t have picked a better florist for my special day. I would highly recommend Secret Garden for any future bride. Bonnie is the absolute best!

compliments on them all night long. They were a delight to work with and always were quick to answer any time I had an issue or question. Bonnie really understood my vision and was right there with me to help execute the job. I think that’s extremely important in this industry as us brides do not get to see all our ideas come together until the day of and having someone who understands what your exact vision is, is key. I highly recommend secret garden to anyone looking!

med super great and spent a lot of time with us when we were first browsing florists. The moment we signed on with her though, we felt bullied throughout the remainder of the process. There was a lot of "miscommunications" where Bonnie would say something and then claim she never said it later on. She would ultimately "give in" to what she said first and follow up with phrases like "my beautiful Amanda," which felt incredibly insincere and dismissive. The day of the wedding, there were so many mistakes -- both based on written and verbal agreement. I brought these up to Bonnie after the wedding. I simply told her of my concerns and frustrations and she immediately said she's sending my concerns to her lawyer in case I decided to defame her character. Nothing I ever said was a lie and there was simply no need to do that when I was expressing frustrations. I am convinced this is yet another bullying tactic. To every concern I brought up, and by this point I only switched to focusing on clear blatant errors in the written contract, Bonnie would never address/admit the errors. She would respond with phrases like "I'm sorry you felt that way, but it was beautiful." I don't care if she felt they were beautiful, the fact is they were not what was agreed upon and we were not delivered what we paid for. She sent me a small check ($68) for something I guess she felt was worthy of a refund. However, this check was for something so minor that didn't even begin to cover the contractual errors. When I expressed frustrations with this as well, she said no other refund was warranted and never responded further. There were so many errors to the point where I considered taking the business to small claims. However, because I live 10 hours away and am in school, this would not be a realistic, feasible, or wise use of my time. I would be very cautious in booking Secret Garden Florists for any weddings based on my negative experience. No one wants to experience sadness on there wedding, but my arrangements were a huge point of disappointment. No one to receive a follow up to their concerns, as they are just starting out in marriage, leaving them felt dismissed and defensive. Yet that is how I was left feeling. I know this business is active about responding, but at this point it doesn't matter how they wish to address this. I have the written contract to prove all of the errors. I have the emails and texts to show the dismissive and passive aggressive attitude I received. Nothing I am saying is a lie or "defamation of character." Nothing they can say will fix the way I felt on my wedding day and the way I felt during the beginning of my marriage.

palate we laid out. From the first meeting Bonnie showed she was incredibly knowledgeable about all the flowers from the photos I found online. She proceeded to set, then exceed, all of our expectations as the flowers at our wedding were even better than we hoped for. Even the pieces we brought home lasted almost a week after the wedding. We could not have been any happier with our decision to have Bonnie and the extremely capable staff at the Secret Garden Florist work with us for our special day.

followed them on facebook and really liked their style and decided they would be the florist for us. I was confused by the process laid out on their website so I decided to stop in one Saturday morning on my way to the grocery store. I explained myself to the girl at the counter who tried to book an appointment for me; everything she had was during the week at 11am. I work a full time job in Poughkeepsie so obviously that wasn't going to happen. After struggling for what seemed like forever to find something that worked for the both of us, the owner Bonnie came out from the back and said she'd sit with me right now- awesome! I told her my vision and she definitely understood what I was looking for. I was only ordering bouquets, boutonnieres, corsages and petals for the flower girls and I thought the price was great (I cannot say if the prices were good for centerpieces). Because I was not having the florist set up anything, I scheduled for my father to pick them up and was told they open at 10 but could accommodate him earlier if needed- wonderful! This is where everything went downhill. Unexpectedly my father had a terrible accident that landed him in a wheelchair and he had to go straight to the hotel as none of our homes could accommodate him. Because Bonnie originally told me they would work with my father on a pick up time I assumed the same would go for my sister who would now have to pick them up. I asked for a 6:30am pick up as she needed to be to the hotel for hair and makeup by 8 and was told no, "we have families". Definitely not the answer I was expecting from a 5 star florist during a serious emergency 2 weeks before the wedding. Bonnie offered delivery for $275, almost half of what our flowers cost so that wasn't happening. She also offered to let us pick up the flowers at 3pm the day before (we couldn't because our rehearsal was at 2pm at the resort) which I did not like because when I originally booked her she said I shouldn't take the flowers the day before because I ordered a cascade and it would fall apart- but now apparently it's ok to take it. We decided that my now husband would leave the resort on our wedding day, drive an hour to Montgomery, pick up the flowers and drive an hour back. We asked if 9am was ok so that he would have enough time to shower and get dressed before our photographer arrived and Bonnie answered yes. About an hour later I received another email saying sorry we don't open until 10am and why don't you just pick up your flowers the day before at 3pm. At this moment I lost it and wanted to fire them and find someone else. I passed the job onto my husband because I knew I'd start getting nasty with them. He stopped in to speak with Bonnie but she was not in that day. For the next 2 days he called and each day was told she was not in but would be there tomorrow and he would leave messages asking for her to call him back. On the fourth day he stopped in again and spoke with a young girl and made arrangements to pick the flowers up at 9:30 with her. On our wedding day, he drove by at 9:30, of course no one was there. He finally got the flowers and drove back to the resort. I received them and the bouquets were GORGEOUS and exactly what I was looking for. The corsages were nothing what we discussed but beautiful nonetheless, they even had a beaded bracelet instead of the elastic ribbon typically on corsages. Then I saw the boutonnieres and new immediately they would not last. The looked crushed and petals were about to start falling off. I understand they were a rose but I've seen more delicate flowers last as boutonnieres. And I was right- they didn't last. Seconds before we were to walk down the aisle my grandfather's fell apart and he walked down with greenery attached to his jacket. I received some sneak peak photos from my photographer and the boutonniere on the groom looked like it was from last week. There were rose petals all over the dance floor from the rest of the boutonnieres just falling apart. Very disappointed. So in conclusion, the flowers were beautiful and quality was mostly good. Customer service was great when booking but lousy towards the end. When I did HR for a medium/large retail business in the area we taught the 16 year old new hires that we should do anything for our customers because they pay our bills and we are there to serve them. One bad review because of one cashier having a bad day could spread like wildfire and destroy a business. Everyone talks about how we should shop local and forget big business but the customer service I received towards the end from Secret Garden has stopped me from ever shopping with them again. Again, not the service I expected from a 5 star florist. If thinking about booking with them make sure you get delivery or have no unexpected accidents occur because pick up is 10-3 period.

hard to understand what we wanted and delivered beautiful stuff.

me that morning when she had noticed that no one had gotten there yet to pick up the bouquets. The bouquets really made my whole vision complete. And now that the wedding is over I’ve even taken some of the dried eucalyptus and wild flowers and are now using them as a centerpiece on my dining room table. Highly recommend!!!

venue. Wonderful Wonderful!!

wedding from a different state so easy! If you are looking for a florist, look no further. You will not be disappointed!

tions that enhanced our theme! Every part of the process was easy-going and everything she created was absolutely stunning. I was especially blown away with how great my matching flower clip came out! I would definitely recommend Bonnie and her amazing team any day.

to our big day. However, the quality of the arrangements the day of the wedding varied. The bouquets and floral pieces on the trestle for the ceremony were absolutely exquisite. The petals down the ceremony aisle were real which I was thrilled about. However, the table arrangements were more green then flowers which were not what we had discussed and the week before the wedding the cost of 3 table arrangements were suppose to be rolled into the remaining 13 arrangements and that did not seem reflected in the arrangements. Additionally, we had to purchase 40 candle holders for the tables but there were only 20 candle holders at the wedding. So, where the cost of the additional 20candle holders went I do not know. Also, Bonnie had promised to add additional tea lights to the table with tall arrangements, about half the tables, and this did not happen. Additionally, the father of the bride and groom were both suppose to receive ivory roses and only the wedding officiant received ivory. So, overall my wedding day was perfect I do not feel the cost of the flowers were reflected in the arrangements we received.

des is Bonnie's passion. We got married on a very hot day in August and all of my flowers (mostly all hydrangea) lasted beautifully. Bonnie will forever hold a special place in my heart, she made this piece of wedding planning very easy and even more enjoyable! Thank you Bonnie & team! Xo

t check in and see if we needed anything. What an amazing company with amazing customer service and talent. Absolutely loved them!

nd.

d them!

looked perfect.

the communication was impeccable. We had a budget in mind and Bonnie worked with us to give us exactly what we wanted, all within our budget. After the first face-to-face meeting I had with Bonnie, I knew we had made the right decision. Bonnie has a personality that makes you feel like you’ve known her for your entire life; it really felt like I had a family member working with us. She’s so knowledgeable and truly cares about her clients. I had described and sent in pictures of what we had in mind and Bonnie and her team more than delivered! She absolutely made all of our visions a reality. My bouquet and bridesmaid’s bouquets were absolutely gorgeous. All of the arrangements provided by Secret Garden were elegant and flawless, and I'd highly recommend them for your special day!! **Also, because we lived out of state, we wanted our flowers donated, and Bonnie so kindly picked up all of our flowers/arrangements the next day and delivered them to a local hospice center, which meant SO much to us to have our flowers brighten someone else's day the way that they had brightened ours.

dfather planted several peonies that have continued to bloom throughout the years. Knowing this, Bonnie suggested that it was worth a try to feature his actual peonies in my bouquet. What a thoughtful, sentimental touch! Under her careful guidance I was able to cut the flowers and store them until the week of the wedding. She emailed me weekly for progress reports on the flowers, and when they were beginning to open a bit too soon Bonnie took over and placed them in cold storage for me until the day of. That was truly beyond what I would have ever expected anyone to do for me, especially in the midst of high-season wedding mania! My bouquets came out beautifully, and my arrangements - my goodness - were stunning! They were artistic, unique, and *memorable* which, as we know, is a tremendous compliment to receive from guests don't often remember those details the bride agonizes over. Overall, Bonnie and the Secret Garden team were outstanding. They honored my budget AND last minute requests (ie. I had several pounds of kumquats delivered to them the day before my wedding to add to my arrangements - no problem!). Bonnie is personable, very accessible, communicative (texts to keep me in the loop!), honest, relentless, and most of all, talented. Just amazing! Thank you, thank you, thank you!

et I was in love with all the hard work put into my beautiful flowers ! Thank you !!

ted. They really allowed us to figure out our vision and direct us to what they could tell we wanted. We had royal blue as a color and they did such a good job incorporating it into our day. Would recommend to anyone!!

nd Secret Garden Florist for any event or occasion.

friend. She was enthusiastic and upbeat and totally understood what I wanted. We were able to pick incredibly unique and classic centerpieces that incorporated my own lanterns with flowers spilling out including succulents. All I had to do with show Bonnie some ideas from Pinterest and she was able to create the flowers of my dreams while still keeping within my budget. The overall feel was elegant and timeless. I could not have been happier with the flowers. My bridal bouquet and my bridesmaids bouquets were absolutely everything I wanted and more! We lost our 93 year old grandmother the day before the wedding. Bonnie was exceedingly kind and sweet and sent my family two incredibly beautiful sympathy arrangements. We will never be able to express how much that meant to us. I cannot recommend Secret Garden any higher, they were truly a pleasure to work with!

e of florist!!!

i changed my mind 23432 times she made the changes without any problem. The flowers were an absolute fairy tale. She took my pinterest photos and made them look even better in real life. She was so easy to work with and even sent me pictures of my flowers a couple of days before our wedding. She set them up beautifully and was very reasonable in her pricing. She was by far my favorite vendor to work with. Thank you Bonnie!!!!

nded to any questions we had very quickly. The flowers were gorgeous and lasted well after the wedding. Choose Secret Garden for your wedding, you will not be disappointed!

et example and not only did they bring it to life, but they added their own personal touches to make it unique! They put together beautiful arrangements for my bridal party and I and they also did our centerpieces and flowers for the ceremony. I would highly recommend them!

d last all day (even days later).

and it was perfect! She took my fumbling ideas and made them a a reality. Everything on my wedding day was simply stunning- from the ceremony flowers to the bouquets and the table centerpieces. I am so happy I chose Secret Garden for my wedding day!

e pricing is reasonable for the great work they did!!

e was very reasonable and the product looked amazing! Would definitely recommend!

my trips back east. I didn’t have a great idea of what I wanted, just a vague sense of colors, but she helped me come up with a clearer vision and decide what flowers were best to make that a reality. She knows flowers and will tell you honestly what will/won’t work well, but will do whatever your preference is either way. Her patience with my dozens of questions and my incredible indecisiveness was impressive – never making me feel like a burden. And her communication along the way was very much appreciated. Bonnie wanted to make sure – above anything else – that I was happy. She was incredibly upfront with cost and never made me feel uncomfortable if I wanted to cut costs somewhere. In the end, my flowers exceeded my expectations. I can’t even describe the happiness I felt when I saw my bouquet! It perfectly completed the look that I wanted. In general, the flowers were the perfect mix of elegant and rustic, and classy with just the right pop of color. They also held up beautifully all night (and then some)! You will NOT be disappointed if you go with Secret Garden for your event!

with Bonnie on the phone. Bonnie and Danielle were always responsive by email or phone, and incredibly sweet! I sent photos and color preferences to Bonnie, and she was able to bring my vision to reality! Hurricane Irma had struck the week before our wedding, but Bonnie and her team went above and beyond and were able to get hydrangea from overseas! They are truly artists, and our bouquets were luxurious, romantic, and lush. They turned out to be more beautiful than I could have ever dreamed for. I could not have asked for a better experience! Thank you so much, Secret Garden!

dea what type of flowers I was looking for...the only thing I knew for sure was that I wanted my bouquet to be wrapped in fabric from my grandmother's dress and Bonnie did an amazing job making that wish come true. I was updated with ideas/modifications/pictures throughout the entire process...no stress for the bride! The flower arrangements at my reception were absolutely gorgeous, my bouquet was stunning, all the flowers were so full and fresh and I highly recommend Secret Garden!

ng with Bonnie, I told her what my vision was and that I had a strict budget for what I wanted. Bonnie not only brought my vision to life, but stayed within my budget. I had been to several other florists prior to The Secret Garden that were not respectful of my budget, so Bonnie was a breath of fresh air. Two nights before my wedding, Bonnie called me to tell me that one of the flowers that I had chosen for my bridesmaids' bouquets had arrived damaged from the supplier. She explained that she wouldn't feel right putting the damaged flowers in my bouquet and I so appreciated her honesty with me. She said she would substitute the damaged flowers with something similar and that she would make the bouquets bigger since the substituted flower was less expensive. As soon as we hung up the phone, Bonnie texted me several pictures of the new bouquet that she had created and it was just as gorgeous as all of her other work. The day of the wedding, the centerpieces and bouquets arrived in buckets of water. My mom was nervous about our centerpieces and bouquets having hydrangeas in them since hydrangeas don't last very long in the heat of the summer. Both my mom and I were shocked that a week after the wedding, the hydrangeas were still alive and beautiful! I can't begin to thank Bonnie and her team enough for the gorgeous flowers they put together for my wedding. I LOVED Bonnie's honesty, her constant communication with me, and her amazing talent. She is respectful of your budget, while still creating beautiful masterpieces. Thank you Secret Garden for helping me create the wedding of my dreams!!

From the centerpieces, to the decor at the ceremony, to the bouquets and flower crowns - the flowers were perfect - better than I could've imagined!!! If only I could get married everyday and be surrounded by such beautiful flowers and working with such lovely ladies. I'd recommend them a million times over!

ike I was talking and laughing with a friend each time we met. I started the wedding planning process so clueless but Bonnie and her team made me feel so confident and excited. They did all the flowers for my wedding and also my rehearsal dinner the night before. Everything was perfect, fresh, and also smelt amazing. http://cinnamonwolfephotography.com/blog/2017/7/10/west-point-wedding

nyone I know and love.

r it was to set up additional appointments or even just check up on me (Danielle, who was very pregnant at the time, even went out of her way to email me a month before my wedding just to see how I was doing and if I needed anything). Secret Garden and all of its employees really did make me feel special leading up to our day and delivered gorgeous arrangements the day-of. My bouquet was stunning, the centerpieces were exactly what I imagined, and the corsages/mini-bouquets for our grandmothers and mothers were perfect; conversely, my husband's boutonniere was wilting the whole day, but I think that might have been because of the heat and no fault of Secret Garden. Additionally, as we are dealing with nature when we order fresh flowers, there was a problem with some of the flowers we ordered for our wedding. A few of the blooms were unavailable due to rain, wholesale purchasing, and other circumstances beyond Secret Garden's control. In spite of that, they still were able to provide us with gorgeous flowers. I've already recommended them to a friend of mine who is getting married in October and, after only one visit with one florist, she was sold on Secret Garden as well. The staff is kind, attentive, and imaginative and will do anything in their power to make everything picture-perfect.

e what they do and love their customers as well. Thank you secret garden for making my wedding day beyond gorgeous!!!

corsages to the centerpieces and floral arrangements for the ceremony, everything was absolutely stunning. They were extremely responsive to any emails I had sent and were readily available the morning of my wedding so we could pick up the bouquets. The flowers smelled wonderful and were incredibly fresh. We were a bit worried about the lily of the valley, considering it was coming from Holland, but they made it work and they were beautiful!

't wait to dry the flowers and create a lovely shadow box to remember the beautiful blooms from the day. Bonnie, thank you so much for turning my vision into a reality!

inutes we were confident that she would make our visions a reality. And oh, did she ever! Firstly, our bouquets, boutonnières, and centerpieces were all gorgeous. Everything turned out exactly as we had hoped. Now at most weddings, that would be it for flowers, but my Husband and I had a very particular and quite extravagant setup in mind for our ceremony. It was going to be held in a large open grass field, so we wanted to dress it up a bit. We had tasked Bonnie and her team with creating 6 ten foot birch trestles (each covered in burlap and curly willow), and a wedding arch made of branches and pops of white roses. When she first heard our ideas she was excited and immediately started thinking of different ways to set everything up, AND how to save us some money in the process. On our wedding day Bonnie and her team totally transformed that field into exactly what we had envisioned, and we, along with all of our guests were completely in awe of how beautiful it all turned out. Bonnie - thank you so much for all of your hard work, your advice, and brilliant ideas. Tim and I could not be more grateful to you and your team for making our wedding day picture perfect. It was absolutely amazing.

d at ease. She aims to please her clients. I highly recommend her!

tifully.

nly is Bonnie the sweetest person, her professionalism and genuine love for her brides, I believe, sets her apart from all other florists. She worked with my budget to ensure that I had the perfect arrangements to match my vision for my October wedding. We also started a private Pinterest boards to share ideas! How many florists take the time (during wedding season, no less) to do that?? If you're unsure of which florist to book for your wedding day, take the time to meet with Bonnie at her beautiful shop. I guarantee you will walk out with a contract in hand ;)

d, and has such a positive energy/aura that made us even more excited about the wedding planning process (she even made my fiance interested in selecting flowers, which was quite the feat!). One of the things I respect so much about Bonnie is her honesty. Never did we feel she was trying to upsell us, which is a rarity in the wedding industry. She worked well within our budget, helped us find flowers that were beautiful, and then subbed in some options that helped us save money in the long run. The week of the wedding, Bonnie was in constant contact, letting us know when flowers were ordered and delivered, and sent pictures so we could see how everything looked so that there were no questions at all. There were never any doubts as to the quality of Bonnie's work, or how everything would look, and the day of our wedding, the flowers completely exceeded our expectations. Not only were the bouquets all gorgeous, but we had a pretty complicated centerpiece arrangement, that was left in the hands of the Secret Garden staff. Upon entering the reception area, we were blown away by how perfect everything was - the Secret Garden crew arranged everything perfectly, with everything beautifully arranged. Our wedding flowers were absolutely perfect, from the bouquets, to boutonnieres, down to the centerpieces. We were absolutely blown away, and thoroughly enjoyed working with Bonnie to plan our wedding flowers. Secret Garden was affordable, without compromising quality and workmanship. We could not recommend Bonnie and Secret Garden more highly - she is amazing, and it would be impossible to feel anything but happiness after hiring her for your wedding!

t I pictured it to be and more, and my girls were very pleased with their gorgeous, full bouquets. When I walked into our reception and saw what Bonnie and her team had done I had chills and tears in my eyes. I am so grateful to have found Secret Garden. Thank you so much for helping make my day perfect!

what I wanted. We all got compliments! I would use her again in a heartbeat!

of different options that she could do for centerpieces while staying in my budget. My flowers were PERFECT and my centerpieces were gorgeous, my wedding would not have been the same without them they completely changed the appearance of the room! Bonnie and her staff are wonderful!!!! They are great about communicating with you, they will work with you on your budget, and they will do everything they can to make sure your big day is EXACTLY how you pictured it in your head!!! I can not express my thanks enough for the incredible job they did!!! I absolutely recommend them to anyone and everyone looking for a florist for any occasion, but especially a wedding!

nderstood my vision, and knew exactly what I was looking for! Bonnie looked at my inspiration pictures for my bouquet and centerpieces, and literally dissected them, flower by flower, and made it my own. Some of the flowers I wanted were out of season or too expensive for my budget, so she worked with me to find similar ones that would still look beautiful. When Bonnie didn't have a vase for the centerpiece that matched my picture, she went out of her way to go out and buy new vases for her collection to match what I wanted! On our wedding day, our flowers were a dream come true, and looked amazing. Bonnie, thank you for all of your hard work in making my vision come to life! xoxo Kate

as extremely personable, and available to answer any questions we had. Bonnie was very conscious in her communication and was sure to follow up with us if she had any questions along the way. She is a master of her craft and especially passionate about the work that she does. Thank you, Bonnie!

them safe so they could keep them afterwards. I'm excited for my flowers to dry now so I can put them in a frame and continue to enjoy them!

ok her time to go over any questions or concerns we might have had. Bonnie took the time to look at my inspiration pictures for the wedding and make it a reality. The one quality that stood out about Bonnie and her staff above any other florist was that she never tried to "upsell" us or make us feel as if what we envisioned wasn't possible within our budget. Bonnie takes the time to go over every detail with you and explain the difference between flowers and cost so that you really understand exactly what you are getting. When you meet with Bonnie you can see how much she loves what she does and it shines through her upbeat and friendly personality. Anytime I called the store with a quick question leading up to the wedding Bonnie and Ashley always took the time to answer my questions in a prompt and professional manner. The day of the wedding when we finally got to see everything set up both John and I were blown away with how absolutely stunning, beautiful, and elegant everything looked pieced together. Once we saw everything we knew how much Bonnie paid attention to every detail to make sure our vision became a reality. The flowers were fresh and still lively even a week after the wedding. We can't thank Bonnie and her staff enough for all the time, patience, and love that she put into our wedding day. We were more then thrilled that we choose her as our vendor to help us celebrate our special day! We would recommend Secret Garden to anyone looking for a florist and you will not be disappointed.

e the decisions and not me because it turned out AMAZING! Our guests could not stop commenting on how perfect the flowers were for the venue - and Bonnie knows the venues in the Hudson Valley and could help walk me through what it looked like and what would look great since I had never been. If you are looking for a top quality florist who is going to make sure your day is perfect than look no further and pick the Secret Garden Florist! Our guests were practically fighting over who was going to take home the table arrangements! Thank you Bonnie & your team for making sure my wedding flowers were perfect!