I hired the Seeds of Celebration full service planning package for my wedding last year.
Our biggest issues were around timeline and budget. We had eight months to plan our weddin...g, but in the first four months, the only thing accomplished was booking our venue. Darby said she was talking with vendors behind the scenes, but there was little (if anything) to show for it. She wasn't very responsive to us during this time period - we only talked three times in the first four months of planning.
When my spouse and I finally insisted on getting to work, with four months remaining, we were starting from scratch on nearly every aspect of planning. This led to a rushed, stressed, and overwhelming experience and caused us to miss out on some things we had wanted.
Sticking to our budget was a constant battle. My spouse and I repeatedly made clear that our budget was a priority. But Darby continued to steer us towards vendors we could never afford, mislead us about pricing and encourage overspending.
Darby's guidance around certain planning pieces felt very limited. For example, when we were choosing stationary, she sent us an email that was just a few links to basic sites like Minted, Zola, and Zazzle. No further information or guidance.
At times, working with Darby just felt way harder than doing things ourselves. Eventually, we stopped even bringing up things that we wanted, because we knew it would turn into a draining black hole of conversations in which little was accomplished.
At times, I felt like Darby was trying to just convince us to be happy with subpar service, rather than actually address our concerns and solve the problem.
Day-of issues included: 1) Darby's team failed to coordinate family photos. I (the bride) had to jump in and coordinate photos to try to get at least some of our desired photos.
2) Our ceremony candles didn't fit in their candle holders. Darby's team didn't take care of this. My spouse spent his wedding morning finding a solution.
3) after the ceremony, my spouse and I were supposed to immediately go to a private room to share a meal and enjoy the first moments of our marriage. But, Darby's team did not have the room set up properly. We awkwardly waited in a hallway for the room to be set up.
4) During the reception, in the middle of dancing, Darby interrupted me and asked me to decide on the spot what I wanted to do with the leftover alcohol.
5) Darby did not make a plan with us for the end of the night logistics. By the time the reception ended and we were ready to leave, my spouse and I had to spend about 45 minutes cleaning up, packing up and coordinating the leftover food, flowers, etc.
6) My maid of honor got pooped on by a bird right before the ceremony. She said she asked my planner for a wipe and my planner acted annoyed at her, refused to help and said she was busy with the ceremony.
When we expressed our concerns to Darby, she would respond with some combination of apology, defensiveness, and reassurance. She typically didn't take action to make things right.
My spouse and I have had to process a lot of difficult emotions with regard to our experience with Darby and her impact on our wedding. Nearly every aspect of our planning process and wedding day was affected by the stress, rushing, disappointment, overspending and exhaustion of working with Darby.
As for the positives, Darby connected us with a few good vendors, and she is a very nice and friendly person to talk to.