About this vendor
We are a Wedding and Event design firm dedicated to creating unique & hip soirees that reflect the individualism of each client.
It's not just a moment, It's your moment!
Details
Planning
- Day-Of Coordination
- Full Service Wedding Planning
Wedding Activities
- Wedding
- Reception
- Rehearsal
Reviews
Your trust is our goal. Our community relies on honest reviews to help
you make those big decisions with ease.
3.2
out of 5.05 reviews
I was so incredibly disappointed by Carrie Ann. I had been waiting for my wedding day for over 10 years...it meant so much to me to finally get to walk down the aisle. I placed so...
much trust in her to help me make sure that my wedding day ran smoothly and she left before the ceremony even started. She told me she was going to lunch...and never returned...never told me she was leaving...I was shocked. I asked very little of her prior to the wedding date, no vendor visits....no late night phone calls...nothing, and then on my wedding day she took off on me and as a result my reception was a disaster. I spent the entire night running around trying to fix things that she had assured me she would be there to handle. The only memories that I have of my reception are related to what a mess it was. When I tried to discuss it with her she was rude and insulting and tried to blame everything on my caterer. She claimed that things didnt go as planned because i had "cut corners" but i had spent over 30k on my wedding and in reality, she knew very little about the actual details. She refused me a refund and would not respond when I asked her to explain why she didn't reach out to me when she found out that I was upset that she left. I feel like the only thing I got out of her services was help setting up my reception tables and some really bad memories..I could've easily done this on my own and saved the $$ that I threw away on this company. I feel completely ripped off and wish I had done more research on her because I later found that she had several unhappy brides that feel the same way. Her whole demeanor seemed to change towards me when she offered her floral services and I declined. They were going to cost me more than what I was paying her for her planning services....it seemed crazy to me especially since I already had centerpieces. Next thing I knew she was trying to tell me that every little thing was going to be an extra charge..unbelievable.
Hiring Serendipity Events to help manage my wedding was absolutely the best decision I made during wedding planning!
I purchased the "She Said Yes" package which includes coordi...
nation 2 months before and direction of the rehearsal and wedding day.
First of all, Carrie Ann was a pleasure to work with. She was easy-going and very flexible to meet with me (I was planning from out of town). She kept a binder with just my wedding plans and was very organized! She had the timeline figured out weeks in advance and sent out to all my vendors with each other's contact info so everyone was on the same page. She also had relationships with some of the vendors which made them much easier to work with.
At the rehearsal, Carrie Ann made the process move as quickly and easily as I could imagine it to be. She somehow got the groomsmen in line (which is like herding cats) and kept everyone on the same page so we could get out of there as soon as possible while knowing what we needed to do.
On the day of the wedding, I honestly didn't worry about a thing. Anything that popped into my head, I spoke with Carrie Ann or one of the girls working for her and it was taken care of. Anything from making sure the tables have the right number of place settings to calling the vendors the night before ensuring the right lighting to making sure my purse and suitcase were moved from my mom's car to the getaway car.
I honestly could not be more pleased with my experience with Serendipity Events. If you're on the fence about hiring a wedding planner, DO IT! And hire Serendipity Events!
CarrieAnn is fun and gets the job done
We were very disappointed with the overall experience with Carrie Ann Drinnen from Serendipity Weddings and Events. We did not get the wedding we wanted and she added a lot of unn...
ecessary stress to the entire planning process.
The biggest issue was the fact that she is so unorganized (especially with her horrible excel spreadsheets) that she messed up our entire budget! The month of our wedding we realized that she went over by a couple thousand dollars! She repeatedly said that our budget was “so tight” and that it wasn’t really possible to meet our budget ($15,000, by the way). We know this isn’t true because there are couples out there having weddings for $5,000 and making it work. This is why we hired her; she’s supposed to make it happen. This error caused us to remove a ton of items from our wedding at the last minute just to bring it back under budget. She never even apologized. On that same note, when we hired her she said she would not have any other weddings the week before or after ours… this promise was broken and she booked a wedding every single weekend around our wedding. Since she was busy with other weddings, her attention was spent handling the stress of the 2 weddings surrounding ours. We think this is why a lot of things did not turn out the way we were told they would.
Her communication skills are horrible. She never initiated phone calls and communicated everything through email. This might have been ok, but she ended up misinterpreting a lot of emails and instead of calling us for clarity, would just send a very rude and snide email in return. We were also promised numerous conference calls during the 11-month planning period and only had 2 or 3. She resorted to emails instead. She also was not nearly as creative as she first claimed to be. She never came up with ideas and waited until the last minute to act on things. We had 11 months to plan the wedding and she pretty much started everything 3 months prior. We could have saved a lot of money, and reduced a lot of stress by not hiring her.
Carrie Ann was so wonderful, she thought of everything + some things I never considered. Her design ideas were totally us and she just got who we were.
Every time we look at ou...
r photos I see another little element that made our day beautiful. I still have family and friends talk about the reception and how gorgeous it was.
I couldn't have done this without her!
Contact
13846 Atlantic Boulevard, Jacksonville, FL
Serendipity Weddings & Events