Sew Elegant

my initial appointment, I clearly explained the alterations I needed: unlining the bodice, taking in the dress, adding lace to the neckline, adding a bow at the waist, and adding a CRINOLINE TO THE SKIRT. I was quoted FOUR THOUSAND DOLLARS, which already felt excessive. When I returned to review everything, the owner denied ever agreeing to unline the bodice and made me feel like I had imagined the conversation. It was incredibly frustrating and honestly upsetting. Only after I pointed out that it was written in THEIR OWN NOTES did they reluctantly agree to include it. Trying to adjust the scope to reduce costs turned into an even worse experience. When I called to REMOVE the crinoline from the skirt and asked for an updated price breakdown, I was met with SHOCKING hostility. The assistant raised her voice, spoke to me in an extremely disrespectful way, and told me to come pick up my dress if I was “trying to negotiate,” which I was NOT. I was simply trying to make the alterations more affordable. She refused to provide an ITEMIZED breakdown and instead doubled down on being aggressive and dismissive. She also told me that if I removed the skirt alteration, the bodice alone would cost TWO THOUSAND DOLLARS and that she would NOT adjust pricing to reflect the reduced work. When I went to pick up my dress, the same assistant avoided eye contact and denied the entire interaction. A coworker who overheard the phone call came with me and confirmed EXACTLY how I was spoken to. Even then, there was NO apology, NO accountability, and NO attempt to make things right. The lack of professionalism, transparency, and basic respect is honestly SHOCKING, especially for a business working with brides during such an important time. I left feeling disrespected, dismissed, and completely unsupported. This was one of the WORST customer service experiences I’ve ever had. DO NOT go here unless you are prepared for a stressful and deeply disappointing experience