Sew Elegant

my initial appointment, I clearly explained the alterations I needed: unlining the bodice, taking in the dress, adding lace to the neckline, adding a bow at the waist, and adding a CRINOLINE TO THE SKIRT. I was quoted FOUR THOUSAND DOLLARS, which already felt excessive. When I returned to review everything, the owner denied ever agreeing to unline the bodice and made me feel like I had imagined the conversation. It was incredibly frustrating and honestly upsetting. Only after I pointed out that it was written in THEIR OWN NOTES did they reluctantly agree to include it. Trying to adjust the scope to reduce costs turned into an even worse experience. When I called to REMOVE the crinoline from the skirt and asked for an updated price breakdown, I was met with SHOCKING hostility. The assistant raised her voice, spoke to me in an extremely disrespectful way, and told me to come pick up my dress if I was “trying to negotiate,” which I was NOT. I was simply trying to make the alterations more affordable. She refused to provide an ITEMIZED breakdown and instead doubled down on being aggressive and dismissive. She also told me that if I removed the skirt alteration, the bodice alone would cost TWO THOUSAND DOLLARS and that she would NOT adjust pricing to reflect the reduced work. When I went to pick up my dress, the same assistant avoided eye contact and denied the entire interaction. A coworker who overheard the phone call came with me and confirmed EXACTLY how I was spoken to. Even then, there was NO apology, NO accountability, and NO attempt to make things right. The lack of professionalism, transparency, and basic respect is honestly SHOCKING, especially for a business working with brides during such an important time. I left feeling disrespected, dismissed, and completely unsupported. This was one of the WORST customer service experiences I’ve ever had. DO NOT go here unless you are prepared for a stressful and deeply disappointing experience

mbered my dress that she had worked on for a previous bride so she knows a lot of the dresses well. She is also such a warm, genuine person and she was a pleasure to spend time with during my appointments. Thank you Esin for your hard work! I would highly recommend Sew Elegant to all brides!

l, calm presence, and experience made the entire process smooth and stress-free. My dress fit like it was made just for me (because after her magic, it basically was!). I’m so thankful for her care and expertise—she made me feel confident, comfortable, and truly beautiful on my wedding day.

friend and I found it worth every penny — you cannot put a price on confidence on your wedding day. My dress fit like a glove and I danced all night without worry that anything would move. I got tons of compliments on my dress! And despite a rather complex bustle situation, the labelled ribbons under my dress made the process super easy to explain to my bridesmaids and coordinator.