Unfortunately I had a really bad experience with Katherine at Sew It. I took my wedding dress in for alterations, the dress was hemmed too short (she said it just wasn’t pressed), ...it was too short after pressing. Bra pads were sewn in but edges were visible. Embellishments were sewn in the wrong spot (I had explained and showed her a photo of what I wanted and they would have fit if sewn on like I requested), they were also loose and not secure. The bustle buttons were sewn on crooked and did not match the dress, but she said “that’s all I have”.
When I addressed these concerns at my appointment, she dismissed them, I did not feel good leaving my final appointment. She has refused to work with me on making this right. I requested a partial refund on an $800 alterations bill, thinking that was fair, she refused. The dress was unwearable and I had to purchase a new dress at the last minute! I wish I wouldn’t have paid her in full.
She told me on May 27th that she’d be back in town “in a couple weeks” to look at the dress, my wedding was on June 20th so that was impossible, not to mention the dress was unfixable as it was hemmed way too short. She then tried to blame it on us making my appointment too late.
Buyer beware she does NOT stand behind her work. I’ve worked with Katherine before, but her greediness and unprofessionalism in this situation was shocking.