Sheraton Denver Downtown Hotel

The rooms are nice, spacious and well kept. Staff were really friendly as well. Didn't eat at the restaurants, but the food and drink I saw looked good.

is nice, clean and very well operated. The lobby convenience store is overpriced, but pretty well supplied as well. All in all, very nice hotel. The conference hall was very nice and everything worked great for our company event. Loved it.

. Enjoyed the centralized bar(forgot the name) for my after dinner drinks. Also enjoyed the work/lounge area during the day. Staff were friendly and oh so helpful. Also Yardhouse was great for dinner when we were to spent to explore elsewhere. Thanks Sheraton for corner suite.

ally appreciated was how safe and secure the hotel felt. There’s always staff present and you need a key to access certain areas, so it’s not a place where people are just coming in and out. That added a lot of peace of mind. Overall, it was a wonderful stay and I would definitely come back.

it is out of town. They canceled our reservation 3 days before claiming a party canceled it even though it was just my partner and I. When we got there after confirming over the phone before we left, we drove 8 hours by the way from Nebraska, they told us the reservation was made, but the rooms were not picked. This delayed us we went there as vendors for a trading card convention the amount of time that we lost we did the math after the weekend we lost at least $150 of sales. When we got to the room the shower head did not work only the little wand inside, the toilet did not flush the last night ( we were told when we checked out by a front desk person "that happens all the time" ). Getting ahold of the front desk via phone call is impossible and we are too tired from vending at the convention for 8 plus hours every day to walk down and try to get a hold of somebody. The last night the bathroom door fell off the hinge and no one would answer the front desk so I had to strain and hurt my shoulder trying to lift it back on. On the last day when we were checking out we tried to communicate with them about our terrible experience and if they could compensate us anyway whether a half day comp or just one day off and they told us "we can give you points or breakfast" after they spoke to their manager which by the way he is extremely rude I wish I got his name. We called corporate the day after we got home driving another 8 hours told them this entire story, they started a claim, got an email back 24 hours later like we said and they offered us free points again. After replying back with this whole story yet again an email form they told us there's nothing they can do. If I can give this please zero stars or negative Stars I would I'm never coming back to this hotel I don't even care if the convention is here you've lost my service and I will be telling every single person I know to never use your service. I'm currently working with my bank to dispute the charges and get my money back because your service is terrible and you did nothing to help make it right. $600+ dollars just to lose money, be stressed and then be disrespected with a undervalued compensation is crazy. Do better for yourself everyone and go somewhere else, unless you're rich it seems, then they kiss your butt as I saw from the people next to us.