4.4 out of 5 stars and 23 reviews
4.4
(23)1 International Boulevard, Mahwah, NJ
About this vendor
The Sheraton Mahwah Hotel is a modern wedding venue located in Mahwah, NJ. Situated just outside Harriman State Park and overlooking the verdant Ramapo Mountains, the hotel’s views are unparalleled. The venue has all the tranquil beauty of the country, yet it is conveniently located just 40 minutes away from New York City.
Sheraton is a Marriott brand, a company that holds every one of its hotels across the globe to the highest standards. The Marriott family entered the hotel business in 1957, and the company has adhered to the family’s core values ever since. They are committed to the comfort and satisfaction of their guests, whether they are overnight guests or those attending wedding receptions at their hotels.
The hotel has 15 different event spaces to choose from, each with its own distinct characteristics. With a total of 34,713 square feet of event space, there is something for everyone. Couples who hold their ceremony at the hotel may opt to have an outdoor wedding using the serene pond and fountain as a backdrop. Then, everyone can move inside for the reception into one of the many function rooms. There are spaces of all sizes on the hotel’s ground floor and its top floor. Those on the 12th floor offer scenic views of the Ramapo Mountains. The neutral colors throughout the hotel allow the decor to complement any wedding theme and tone.
No matter the wedding size or budget, the Sheraton Mahwah Hotel has the ideal event space. Its Grand Ballroom, the largest room, can seat up to 550 guests, and can accommodate up to 1,200 for a cocktail reception or dancing. The Skylite Ballroom is located on the top floor, and though it is slightly smaller than the Grand Ballroom, can host a lively party. The hotel offers many catering and bar packages to fit a range of reception styles. For convenience, couples and the wedding party can stay in the hotel, and if 10 or more rooms are booked, guests will receive a discount. Those who stay at the hotel can avail of facilities like the indoor pool while not engaged in wedding festivities.
Amenities + details
Handicap Accessible
Indoor Event Space
On-Site Accommodations
Reception Area
Covered Outdoors Space
Dressing Room
Liability Insurance
Outdoor Event Space
Wireless Internet
Settings
- Ballroom
- Hotel
Venue Service Offerings
- Food & Catering
- Planning
Awards and Affiliations
2013 'Best of Weddings'
Best of Weddings
The Knot independently assesses vendors for this award—it’s never self-reported. We base it on firsthand experiences from real couples and guests, and they must have a 4.5-star average across 7+ reviews in the qualifying year.
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Reviews
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4.4
out of 5.023 reviews
Would definitely recommend this venue! The planning process was so easy because Chris and his team were super accommodating the entire time! The maitre d day of was amazing! Both o...
f my sisters who work in the wedding industry were super impressed with his attention to detail and the way he just took care of everything! (He paid attention to what drink we were ordering at the lobby bar the night before and had it ready for us as we entered cocktail hour, he did many things like this!)
All of our guests are still raving about cocktail hour! There was so much food and all of it amazing! There was nothing we tasted the whole night that we didn’t love!
Nothing beat having everything in one place! Not having to leave the hotel to get ready somewhere or for photos made the whole day run so much smoother! Also the whole weekend all of our guests were able to just hang out in the lobby bar together!
All of the staff at the Sheraton were helpful and accommodating from the front desk to lobby bartenders to the entire wedding staff! The staff involving the room blocks were a little frustrating at times but it all worked out and the entire rest of the staff we encountered out weighed that by far!
I had gone to see sheraton mahwah first for my wedding. A few of my now husbands cousins had gotten married at mahwah sheraton and had nothing but good things to say. When I met Fe...
lix I instantly knew we’d have a great successful wedding. Felix was attentive, responsive and overall a nice person. He was very helpful. With some management changes we ended up working with Natasha but because Felix had initially signed us we were able to work with both Natasha and Felix. Our experience was wonderful. We had a very successful wedding and we had zero issues with sheraton mahwah. They were able to accommodate all of our requests and also our large wedding (consisting of almost 600 people). I cannot thank Felix, Natasha, and all of sheraton mahwah enough. Thank you for all your help and making my wedding truly effortless and fun!
Thank you!!!
Nikita & Shyam
(note, our full review was too long to post. read our full review on Yelp)
We had three events at the Sheraton from August 24-26, 2018 – a welcome dinner, our wedding ceremony, a...
nd our wedding reception.
To start off, the day-of staff – Mustafa and his team - are absolutely incredible. They deserve five stars for their hard work and help in making everything go well on our wedding day. Mustafa went out of his way to make sure every detail was to our liking and he was extremely helpful to our families and our guests. He is very friendly, easy to talk to, and our parents liked working with him. He takes care of the bride and groom as well – making sure we were fed, hydrated, and enjoying our day. Overall, we loved working with him!
The two-star review goes for the sales and catering team and management of Sheraton. We picked the Sheraton because of its location/outdoor ceremony space, and while we are happy with that, we strongly encourage future brides/grooms to consider the amount of frustration, aggravation, annoyance, and stress that came along with the view.
Here are some lowlights:
• For context - we signed our contract with Felix Hidalgo. He left a month before our wedding. We were then put in touch with Paramita. She left the week before our wedding. We ended up working out most of the details with Sara (the director of sales) just days before our wedding.
• Felix had promised us small concessions to ensure our wedding weekend would go smoother. These were all agreed to six-seven months before our wedding and we not only counted on these concessions, but made plans around them (e.g., sharing that information with our coordinator, vendors, and family members). After he left, management refused to honor our agreements unless we provided written proof. When we told management that we didn’t want to waste hours digging through emails and asked them to look through Felix’s old emails – again this is the month of our wedding – they rejected this and asked us to provide the documentation. As a result, we had to spend hours digging up this information just so that the Sheraton could honor our basic agreements. As a side note, this particular process was beyond stressful.
• After we signed our initial contract last year, the Sheraton staff was extremely unresponsive. It often took multiple emails and follow up phone calls to get an answer to a simple question. After Felix left, this became even more problematic with Paramita and others on the team. What we had to do was copy Sara on emails and work directly with her to get anything done. At the same time, there were moments of unprofessional behavior from the staff (see photo with the email).
• The Sheraton staff could not complete simple tasks. For example, we could not get a layout of the ballroom and a seating chart for our reception, despite multiple requests for one – we ended up making it ourselves on PowerPoint the week before the wedding.
• The stage for the mandap is broken. Part of it is jutting up and one of our parents tripped and almost fell during the wedding. This is extremely dangerous and needs to be addressed by the hotel.
• The elevators are a mess. They were broken and took forever, often stopping in between floors! Our guests complained about the elevators because it often took 20-25 minutes to get downstairs.
My wife and I had our wedding here in October 2017. Thank you so much for all your help Felix. He was great throughout the months of planning leading up to the big day. On the d...
ay of the wedding the Sheraton staff was quite helpful. Mustafa coordinated our ceremony and outdoor parade exceptionally well. Frank was a fantastic maitre'd, going as far as to make sure my wife and I had full plates of food so we could enjoy dinner during our wedding. The team proved to be quite flexible in going from outdoors to indoors and our guests had a tremendous time.
My one note of constructive criticism is to improve overall communication between departments. On the morning of the wedding I approached a gentleman behind the front desk [Saadiq?] to ask about a changing room Felix had promised us. The gentleman coldly replied that he didn't deal with Felix's department. It's always better to try to help than to just dismiss the customer's question. But thank you, Felix, for all of your help. We enjoyed our wedding.
An amazing and beautiful venue that has multiple areas to host a wedding/reception. Felix Hidalgo, our sales manager, was extremely professional and worked with us all the way thro...
ugh the day of our wedding to create an extraordinary event. Their wonderful staff is accustomed to all sorts of weddings and events so they provided our guests with hospitality that was above and beyond. Highly recommend and must look at venue, if you want an outdoor wedding!
We had our wedding at the Sheraton Mahwah and it was absolutely flawless on their end! Felix put a lot of energy and thought into our special day and we are so so appreciative for ...
that. While we were still several months out from the wedding, it was a bit difficult arranging meetings with him. But I think that made sense considering how much work he puts towards the couples getting married at the hotel during the homestretch. We had 3 in person meetings with him and a our caterer did a walk through all in that last month. We didn't have a day of coordinator yet he eased all of our concerns and delivered on the day of. Everything we previously discussed was there and more on our big day.
Mustafa, our AM maitre'd was amazing. He was knowledgeable about Indian wedding ceremonies and even arranged a practice round for my uncles for carrying the doli. He communicated with my maid of honor to keep us on schedule and took care of us the entire morning. Frank, the PM maitre'd, was equally fantastic. He was all about the details and making sure we were taken care of.
The venue itself is beautiful. Our ceremony was outdoors and reception indoors. They recently renovated the inside of the hotel including the bar area. All of the renovations were much needed but now create a beautiful interior as well. The staff throughout the day was adequate to handle our 360 person wedding. All in all, this was an exceptional venue for us. Thank you Sheraton Mahwah team!
I didn't get married here but had my wedding block here as well as after party and next day brunch. If you want to deal with disorganization and no one knowing what the fuck is goi...
ng on- have your wedding here. I was charged over $3k worth of false charges that I am disputing during my honeymoon. Because you know, the staff knows what's going on and is so accommodating and considerate. We booked our block over a year in advance and we're worried about the after party having people crash it from the hotel. They had no worry on their end about this and didn't really care about my major concern. There was very poor communication between the coordinators and the actual people working that day. All in all- I was displeased and am still dealing with a huge billing mess.
A wedding is one of the most important events of your life. Felix and team delivered! AND MORE! we had a picture of what our wedding day was going to be like, but that picture w...
as blown away. The Sheraton Mahway's team, led by Felix, were beyond AMAZING. Felix was a great to work with. He accommodated all our needs prior to the wedding. Answered any and all questions and even helped with our vendors. On the day of, Dora (our Maitre'D) & staff waited on us hand and foot. They were there at our beckon call. We couldn't have asked for a better staff. They attended to all of our and ALL of our 500+ guests' needs as well. To say that we recommend the Sheraton Mahwah for your wedding is an understatement. The property is fantastic as well and offers some really great views for pictures. My wife and I had a truly magical wedding and a BIG part of that day was the Sheraton team! Thank you Felix and team. You will forever hold a special place in our hearts! T∞K
We had our wedding at the Sheraton Mahwah and we could not have had a better experience. Felix went above and beyond our expectations. He helped us every step of the way with all...
the planning and last minute changes. With all the chaos the day of the wedding, the whole staff, especially the maître d's, made us feel at ease and took care of the most minute details. We did not have to worry about a thing. Aside from the exceptional service by the staff, the hotel grounds are absolutely breathtaking. We wanted to have an outdoor ceremony because of the fountain and mountains in the background but had to move it indoors last minute due to the weather. Even the indoor space had an airy feel to it because of the spectacular views. All the guests had an amazing time and told us it was one of the most beautiful weddings they've been too. I highly recommend any event at the Sheraton Mahwah and will be pushing people Felix's way for their occasions.
We recently got married at the Sheraton Mahwah in mid-May and it was AMAZING. A full year of planning was totally worth it! We had a 350 person Indian wedding ceremony by the fount...
ain in the outdoor space and the reception in the Grand Ballroom. Our lunch was in the 12th floor ballroom with beautiful views of the mountains and surrounding greenery. We are still getting compliments on our venue choice!
Pros:
Location - The hotel is in a secluded area. It's surrounded by beautiful views and the scenery is incredible from all rooms, floors, etc.
The team! - Felix and his staff are incredible and really brought their A game on the day of. Our events were seamless and the timing was impeccable. The hotel staff, maitre d, and bartenders were all fantastic. Felix was great to work with throughout the planning process and was always available/flexible for meetings and calls for any last minute questions. His vendor recommendations were reliable and honest. Finally, he honored every request we had to the best of his ability.
Venue layout - The hotel has a very unique layout which allowed us to come up with a unique itinerary of an outdoor ceremony, 12th floor lunch, ballroom reception. We felt it was really nice to be able to use so many different areas of the hotel, allowing guests to really feel a sense of change in events throughout the day!
Cons:
Poor landscaping - The hotel could use a facelift! From afar, everything looks really nice but upclose there a lot of details that need fixing. Not only is the landscaping bad but the inside of the hotel is a little outdated.
Small hotel bar - The lobby bar can only fit about 15 people comfortably so a lot of our family and friends were forced to mingle/chill/hang out in their rooms the night before our events. BUT they do have a "club/lounge" type of room were we threw an awesome after party!! We planned an after from midnight-2AM with our DJ still spinning and cash bar with extra bartenders.
Ballroom space - The ballroom is best equipped for 300 regardless of what the hotel might say, we had 350 and it just was under being too tight.
Overall, we loved your venue pick and wish we could do it all over again!! We 100% recommend the Sheraton Mahwah.
This staff was absolutely AMAZING from start to finish! Felix Hidalgo was our sales manager and he was such a pleasure to work with. At the time when I got married, I had already w...
orked in the South Asian weddings industry for 6 years. So for 6 years, I created this perfect vision for my wedding in my head. Also, I am somewhat of a perfectionist and was a very detailed bride which meant I was constantly driving Felix nuts. But he never once made me feel that way! He was always so welcoming and accommodating to all of our requests. What shocked me the most was when we received our final banquet order. I reviewed every little detail on that order but I did not have any changes to make. I’m not sure how he did it but he remembered every little thing we discussed!
On the day of our wedding, we were in absolute awe! These maître ds brought their “A” game. Dora guided everyone perfectly. She was so helpful throughout the entire ceremony. She even guarded the flower girl halos until it was time! My family praised her efficiency many times even after the wedding. Frank managed the reception event and he did it so flawlessly. One of my friends asked my bridesmaid during cocktail hour, “What are you doing here? Shouldn’t you be busy with bridesmaids’ tasks?” Her response was, “see this is the thing about this wedding, it’s planned so well that we can actually enjoy everything!” I can honestly say that if you do not have a TEAM like Felix, Dora, Frank and bartenders like Jen…no matter how well planned your event is..the execution will not be as expected.
Last but not least, my husband and I both had every single food and drink item on our menu that day! How many times do you hear that the bride and groom were able to enjoy every meal at their wedding? This and much more is all thanks to the Sheraton Mahwah staff. Thank you for making my vision of 6 years and both of our hopes and dreams a reality. Definitely one of the best bang for our buck!
My experience at the Sheraton Mahwah Hotel was fantastic. My group stayed at the hotel for the entire weekend. We had our ceremony outside at the fountains and our cocktail hour an...
d reception in the 12th Floor Ballroom. The staff was on top of our every need and request from the day we booked to the night we got married. We without a doubt had the best night of our lives. I would recommend this venue for both a ceremony and reception site. Having all of our friends and family in one place made our event even better!
We recently on May 26 had our wedding at Sheraton fully coordinated by Felix. It was a year in planning .....my fiance and I were both from out of state, but Felix was very helpfu...
l throughout the planning either by phone, email, or last minute in person appointments. I could not have asked for more! He knew the best vendors for specific indian traditions! The wedding was planned to be outside but unfortunately due to cold and rainy weather it wasn't possible. However we did use the Skylite ballroom and it was AMAZING! There are a few locations to have the ceremony which is great!
After the reception in the Main Ballroom, Illusions (night club) was open for a after party- continued the fun without ever leaving!
I would definitely recommend this place to anyone looking for a beautiful location, accommodating and outstanding service.
I still have people telling me that my wedding was so beautiful and that this hotel was better than some extremely expensive banquet halls! Nancy Brady was so wonderful and helpful...
with everything! Nothing could have made my day better! Everything was perfect!
We chose to do a reception in a hotel so that our guests would have a place to stay after partying all night. The view was phenomenal! The gardens and fountains provided beautiful ...
backgrounds for our bride/groom and bridal party pictures. We dealt with Nancy, who was wonderful. We had our reception in the skylight room on the 12th floor. They have all glass windows from floor to ceiling and the room was just perfect. We had the whole floor to ourselves without having to worry about other hotel guests wandering through during our reception. We had a few little issues but nothing to ruin our beautiful and perfect day! The food was absolutely delicious both for cocktail hour and dinner. No one went home hungry or disappointed!
I was married last month to my best friend. We had a multifaith wedding with a hindu ceremony as well as a church wedding and a big party. The sheraton had a beautiful hotel. The o...
utdoor space was perfect for a hindu wedding. We had lunch on the 12th floor which was gorgeous and dinner and reception in the ballroom. The accomodations were great. The people especially Felix Hidalgo (absolutely outstanding)were wonderful and kind. It was a wonderful event and we made a great decision choosing the sheraton.
If you want to have a great wedding with the perfect view you need to book here with the Skylight Ballroom that overlooks the mountains. The view from the room is what sold me on ...
having to have my wedding here and I am glad I did. My account manager was Nancy and my MD was Dora both made the night perfect. No one left the place hungry and the room was beautiful. All the food was amazing and if you get a dessert hour at the end it is amazing. As this is a Sheraton you are not going find it as cheap wedding venue but every dollar you spend is well worth the reduced headaches you will have and the great night. Also they accommodated the wedding party with our own private cocktail hour so the guests would not see us before the grand entrance. If you book here you will not be disappointed they work very hard to make sure everything is perfect.
Great food and location. Price and wedding planner could use a bit of work.
I was happy with my wedding at the Sheraton. My guests were impressed with the rooms, especially the price. My husband and I were upgraded to the Presidential Suite and did not wan...
t to leave the next day. Martin was fantastic and helped us through every step of the process.
The only thing I was unhappy with was my disappearing flowers. I had 12 HUGE (expensive) centerpieces that I wanted to give to family and friends at my brunch the next day, but when it came time, they were missing. Frank (the Maitre'd) said that they were not thrown away, but... they were no where to be found. There was no apology for this and it really ticked off my mother.
The brunch was fantastic; definitely worth it, yummy, and your guests will thank you.
The Sheraton knows what they are doing and they deliver on everything you ask of them... just make sure to keep an eye on your flowers.
The Sheraton was the ONLY place I wanted to have my wedding. When my husband and I got engaged I automatically said I wanted to go see the Sheraton. I fell in love with the hotel r...
ight away! We did look at some other venues just for comparison, but we decided to go with our first choice. From the moment we booked (in 2009 for our June, 2011 wedding) the staff, especially Martin Shanley - our event coordinator, were great! They worked with us ever step of the way and gave us upgrades on our package! When the wedding day finally came, every little detail was taken care of ... from the cocktail hour to the honeymoon (presidential) suite the Sheraton was truly the perfect venue! If you decide to have a wedding there you will not be disappointed!!! Three suggestions: 1. Get the Mashed Potato bar at the cocktail hour (I didn't get a chance to eat it myself, but ALL of my guests raved about it! 2. Choose the upstairs ballroom. It offers all the positives of getting married in a hotel, while also providing AMAZING views! and finally, 3. Ask for RITA as a bartender ... she was wonderful and kept all of our guests happy!! I wish I could throw a party at the Sheraton every year!!! It was amazing! Oh, and FRANK the Maitre 'd, was also wonderful. He attended to my and my husband's every need all night long and he was always there when we needed him whether we knew it or not!!!
I love the Sheraton Crossroads. Martin Shanley, the coordinator, makes it very easy to work with them. They are very professional and work a lot with our vendors which makes it eas...
y for them. The location was fantastic, staff professional, great cocktails and rooms for your guests! If you cater from outside, you still get food items from them, they set you up with Le Petit Gateau to select your cake (fantastically yummy!)
I wish someone else I know is getting married soon and using the Sheraton so I can actually experience what all my guests at the wedding told me - that it was such a great event wi...
th delicious food, flowing liquor, and lots of people around to meet and exceed all of the needs of any guest. Martin, the catering manager, is so accomodating to any budget and he works with all kinds of weddings. I'm so happy that my husband and I made the decision to have our wedding at the Sheraton and I would recommend it to anyone that wants a hotel to be their reception site.
The hotel rooms were very well maintained, very clean, and very comfortable. The group rate was very reasonable for all of our guests.
Having my wedding reception at the Sheraton Crossroads was a great choice. I wanted a hotel reception to save guests from travel, and thought the hotel offered everything necessary...
- great cocktail hour selection, tons of food; beautiful ballroom; and a lot for the per person rate. My sales rep, Tina, was great to work with, very understanding and flexible. Many of my guests raved about the hotel, the service they received and really enjoyed themselves. It really made for a great day!
Contact
1 International Boulevard, Mahwah, NJ
Sheraton Mahwah Hotel