Shuman Koutory Event & Design LLC

the day before at rehearsal which was very confusing and chaotic. I have been a part of many wedding parties and this was the first time that we had to explain to the planner what was expected to happen in the ceremony and we never went through actual rehearsals. Eventually we moved on, but then the next day we all quickly realize that she was either over her head or unprepared. The decorations were not what was agreed to, the brides name was even spelled incorrectly and the entire event was unorganized and chaotic. This created a lot of stress for my cousin and his wife on what was meant to be a memorable and happy day for the both of them. I would not recommend working with her at all.

, but we wanted extra support to ensure everything went smoothly. The initial consultation went well. I shared my wedding vision through photos and messages, and she offered ideas and suggestions. She also stated that she provided floral services, so we hired her for florals, setup, breakdown, and wedding coordination. She mentioned that she works with her husband, who would assist the groomsmen. We discussed our budget, and she reassured us that everything would be handled properly. Unfortunately, her services were a complete disappointment. In the months leading up to the wedding, communication was inconsistent. There were multiple times when I could not reach her and later found out—sometimes a week later through her assistant—that she was sick. This happened two to three times. At one point, I feared she would ghost us. Even our venue coordinator expressed concerns, stating that Ashli’s communication was confusing and unprofessional, and they preferred to communicate directly with me instead. Two days before the wedding, Ashli informed us that our wedding flowers would not be delivered on time and would instead arrive after the wedding. We had chosen hydrangeas, which made me question whether the flowers had ever been ordered. Her explanation did not make sense. A month after the wedding, she claimed she needed a refund from the floral company, contradicting her earlier statement. She then offered alternative flowers that were not real. This was extremely upsetting. At the wedding rehearsal, members of our bridal party noted that Ashli seemed unprepared and unable to direct the processional. She also arrived with approximately four young children, which was highly unprofessional. On the wedding day, she appeared overwhelmed. I asked her to pick up the alcohol from the hotel for the wedding favors, but she failed to do so, forcing me to find someone else. My best friend and sister-in-law went to the venue and showed me the setup, which was poorly done. They, along with the venue coordinator, had to fix the decorations themselves. Because of this, we lost valuable time for getting-ready photos. Ashli never checked on me or informed me when it was time to head to the venue. Thankfully, my best friend ensured we arrived on time. When I arrived at the venue, Ashli’s husband was dressed unprofessionally in a bright pink shirt, which guests openly commented on. During the ceremony, I noticed that promised life-size photos of my husband and me were not displayed. The floor decals for the reception stage were extremely small and embarrassing. My wedding vision was not executed as promised. After the wedding, we requested a refund for services not provided. Although she initially discussed refund amounts, she later reduced the figure and has yet to provide any refund. Communication began in August 2025, and as of January 2026, no refund has been issued. Despite repeatedly asking for wedding photos, she refuses to pay what is owed. I felt genuinely scammed. Her services were unprofessional and extremely disappointing. I would not recommend her to anyone.

was required I still wasn’t too pleased with this idea. I found a planner. We spoke a couple of times and I thought that was that. My original planner sent me a text slightly 2 weeks before my wedding day stating she was no longer available for my wedding day due to unforeseen circumstances… I gave this back story to say I’m sooooo blessed Ashli and Tory were available for our day! They swooped in and performed miracles immediately! They worked with my budget. They knew how pressed for time we were but not once did Ashli allow me to feel overwhelmed. She worked diligently while still ensuring to check on us. The day of was so perfect! So organized, and executed wonderfully! Ashli and Tory embody love within their own relationship and projected that in their work and for us. I appreciate you both more than words can express! Forever grateful. Hvala za sve!!! Love, Shalia & Djordje

t, I can't say enough good things. Truly a rockstar wedding planner and coordinator. I HIGHLY recommend!