I chose Shutterbooth for my wedding in St. Joe this past June primarily because they were the only company offering the glam feature that I really wanted. Initially, the owner, Jenn, responded promptly to my inquiry. However, communication beca...me a significant problem as she went completely unresponsive, not answering my calls, texts, or emails. Unfortunately, since Shutterbooth operates with individual owners covering specific areas, other franchises couldn't assist me.
It was only after I contacted another Shutterbooth company that Jenn finally got in touch with me, explaining she had a family emergency. While I empathize with unexpected emergencies, the lack of an out-of-office message left me feeling uneasy. Even after we managed to book everything, her responses remained agonizingly slow, raising doubts about her commitment to my wedding.
The only reason I tolerated this communication issue was because Shutterbooth was the sole provider of the glam feature in the St. Joe area. On the wedding day, Jenn arrived on time, and the photo booth was a big hit. We were pleased to receive a photo book with copies of all our guests' photos, which allowed them to leave us heartfelt messages, which was a nice touch.
After the wedding, I requested a digital copy of all the images. Jenn promptly provided a link, but I didn't download the images immediately. It would have been helpful if she had informed me about the link's expiration. However, when I tried to contact her for a new link, she ceased responding to my emails, texts, and calls for over a month.
I hope that by sharing this review, I'll finally get a response from Jenn. To spare others from the frustration I've experienced, I strongly recommend considering other photo booth companies. There are alternatives that offer the glam feature without the communication hassles.