We entered into a contract with Signature Desserts for a two-tier decorated wedding cake, two half sheet cakes, and eight dozen cookies for pick-up one day before our wedding. When we went to pick-up our cake we were handed a very poorly decor...
ated cake. The cake was supposed to have a piped or printed rice paper monogram on the top layer. Instead, it had the letters in crooked, rolled fondant that looked like play dough. The decorator first attempted to fix it with a printed rice paper monogram, which she carelessly cut out and put it on the cake, leaving very visible ragged edges. She next attempted to fix it with a "delicate" border to hide the edges. Instead, she framed the monogram in a crooked, uneven, thick birthday-cake like border. At this point, I was crying and behind schedule driving two hours to my wedding destination to decorate before my rehearsal, so I had no choice but to take the cake as-is and left.
In addition, our sheet cakes were scored to 50, which we caught and had to have fixed before we left. We failed to check our cookies, which upon delivery to the reception, realized were not as ordered. We ordered 8 dozen sugar cookies with white icing and pink sprinkles. Instead, we received cookies with pink and white sprinkles, much less fancy/professional looking than ordered.
Dissatisfied with my experience, I called the bakery on my drive to the wedding destination seeking to speak with the owner Linda. I was told she was not in yet but would be shortly and would return my call upon arrival. Linda did not call. I had to call her over an hour later, at which time she told me she heard I was unhappy and would not deal with me as an emotional bride now and would work with me after the wedding. To date, we have not resolved the issue, as Signature Desserts only offered a small refund.