Signature Transportation Services

booking process was frustrating; it was hard to reach Molly Griggs, and after several conversations, we reserved one mini XL (50 people) and one super coach (57 people). We confirmed a detailed schedule multiple times well in advance, including specific pick-up and drop-off times. On the wedding day, while I was getting ready for our 5 PM ceremony, I learned that our guests from Harpeth were on the wrong bus and at the wrong venue. This was incredibly stressful, as these guests were key family members, including the groom's uncle who was reading during the ceremony. Our ceremony was delayed as they rushed to arrive. After an investigation, it became clear that Signature Transportation had forgotten to pick up our Harpeth guests. The guests were in the lobby at 3:50 ready for a 4:00 pick up. Signature was no where to be found, but a grayline super coach was there. Our guests got on that bus, as they figured it was for our wedding. Signature arrived at Harpeth hotel at 4:17 pm (cameras at Harpeth have evidence) and only picked up 1 person, as 25 of our guests were on the other wrong bus. Dana tried to say there wasn’t a specific time in the contract to pick up the Harpeth guests, but the trip manifest clearly states the bus arrival was earlier at Hilton to allow enough time to grab Harpeth guests for a drop off at graystone by 4:30pm. The stops are clearly stated and shown in the trip manifest. I spoke with both Molly Griggs and Dana Taft, the manager. We received a partial refund, but it didn't reflect the stress caused on our wedding day. Dana stated that “feelings” weren’t part of the contract, which felt dismissive. The service was not fulfilled per our contract, but Dana disagreed with that statement. I hope no one else has to experience this. Despite our clear communication with Signature, they failed us. I recommend looking for a more reliable transportation company, as planning a big 200 out-of-state wedding is stressful enough.

o on staff was kind and so helpful in the planning before the day. The event day drivers were absolutely fantastic from start to finish. Would definitely recommend this company for weddings!

to my satisfaction and made me feel much better about customer service going forward for this business. Therefore, I am editing my review. Thank you, Brian! I attempted to resolve this issue with the business for three months before posting this review. I used Signature Transportation for my wedding transportation. Communicating with this company was the most stressful thing I had to deal with in planning my wedding. Phone calls and emails went unanswered for weeks at a time, even after I paid for services. I scheduled and paid for several pick-up times for my guests on my wedding day. The chauffeur's disregarded the pickup times outlined in my contract because "even though we set an early return time, it is very common that no one wants to go back early so the chauffeurs must rely on the onsite contact to let them know if they are needed or not". I paid for pickup times this company had absolutely no intention to oblige unless they were "told". This resulted in guests that wished to leave my venue at the first pick-up time to pay for Uber. This company left my emails unanswered so it is assumed they refuse to refund the money I paid for missed pick-up times or rectify this situation in any way. This company's quality of service and customer service is extremely poor.