Silk Bridal Boutique

Silk was the second bridal shop I went to. I found them on The Knot and after browsing through their Instagram I knew I had to check them out! I made the 1.5-hour trip with my mom and sister for the first time, completely unsure of what the outcome was going to be. I knew exactly what I was looking for in a dress and I had seen one on their Instagram feed that I fell in love with. When we arrived at the shop, it was clean, modern, and beautiful. The dresses were arranged by designer and our attendant went through the designers with us and provided approximate price ranges for each. I showed my attendant the picture of the dress I saw on Instagram, and she quickly went to the rack and pulled it. She pulled dresses like that style and even pulled a couple that weren’t exactly what I wanted but would provide variety (just in case). Well, in the end, I fell in love with the dress from Instagram, the Pronovias Close. The next step was to customize the dress to make it my dream dress. It started as a strapless dress with a sweetheart neckline, and I knew I wanted straps. So, once the dress came in, I worked with Fatima to make the dress fit me like a glove. I also was picky about my bustle; I knew what I didn’t want. Kendra took the time to show me the different bustle options for my dress and let me know which one would be the strongest option that would hold all night. I was so nervous leading up to my first fitting and when I left the store after it, I felt silly for feeling nervous at all. Fatima is an expert; she knows what she is doing, and she does it quickly and efficiently. In the end, my dress was perfect, even better than I ever could have imagined. The straps that we added were gorgeous and exactly what I wanted; Fatima executed them perfectly. My bustle held all night, even through continuous dancing and partying! I also asked Fatima and her team to make me a bowtie and pocket square out of the extra Mikado material we ordered for my dress straps. It was so special to have such beautiful handmade accessories for my husband on our wedding day. Check out Silk Bridal, you won’t regret it! Kendra and Fatima are the best at what they do and will make sure you leave there with the dress of your dreams.

I had a wonderful experience with Kendra at Silk. She was accommodating and listened and helped me find exactly what I was looking for. So excited to get my gown in later this year 🥰

If I could do 0 stars I would. The lady helping me with dress fitting was extremely rude and wouldn’t be flexible with my wedding date. My wedding was a little over 6 months away and she basically said I was out of luck. Good thing I went to Susan Deborah bridal, because they made me felt welcome and made me not worry about my date whatsoever. I was able to have an eve of milady high quality gown made custom for me, which came in a month prior to my wedding. They need to work on their customer service. Awful place. Would not recommend Silk Bridal.

Silk Bridal has gone above and beyond for me in the wedding dress search. My two older sisters who got married before me also got their dresses from Silk and their is no other place I would recommend for finding the dress of your dreams for your wedding day. Not only do they have amazing dresses that fit everyone's styles, but their staff (Kendra especially) really make you feel special throughout the entire process.

Kendra is one of the sweetest humans you will ever meet. With being from out of town, I crammed quite a few bridal shops into 2 days during a visit so I could purchase my dress with enough time to have alterations done. Again, Kendra was so friendly and accommodating with me being from out of town AND having to postpone my wedding. She was able to make my appointments at Silk fit in any time I had a visit home. Fatima (Thimble Tailor) did my alterations perfectly! It was so nice to have the alterations done at Silk so I did not have to bring it back and forth to another tailor, and they stored my dress for me until the week of my wedding to ensure it stayed in perfect condition.

I bought my veil from Silk, and regret it. Sure, it was beautiful, but the process of getting it was stressful. Upon arriving at Silk, I waited about 30 minutes to even get started with my appointment. I ordered in September, and the estimated delivery date Kendra gave me was January. It was delayed due to COVID, which is totally not Kendra's fault. The way Kendra handled it was so frustrating and stressful. At the end of January I called and politely said I was excited to pick it up, no pressure, did she know when it would arrive. She then said in "Two weeks" At the end of February, I called again and she said it was coming March 6th. I dropped in on March 6th to pick up the veil, and it wasn't there. Kendra said it was coming Thursday, the next day. Friday, I stopped in after work, and Kendra was SO RUDE. She was upset that I had come in rather than wait for her to call. She was very short with me, and even scolded me for coming to the store (mind you, a DAY after she said the veil would come in). She said she had a "stressful day" in the bridal shop and hadn't unpacked my veil from the box. She couldn't take the time to open and box and mark the veil in the computer. It took her a whole week and a half after this to deliver the veil, and only when I called her. Kendra is spiteful and untrustworthy. I was very worried I wouldn't get my veil. My husband and I are both frontline workers in the pandemic. We suck it up, put on a pleasant face deal with stress every day. She was incredibly unprofessional. A business should NEVER yell at or scold a bride, especially when she's been polite. Kendra's definitely one of those two faced people who only puts on a nice demeanor for brides who spend a lot of money. STAY AWAY.

Kendra was a gift in this whole process. She was genuine, honest, and never pushy. It felt like I had my best friend in the fitting room. She was patient and spent not only 1 appointment, but 2 appointments with me finding my perfect dress. She is definitely a loyal to the bride consultant. I felt like she had my back, listened thoughtfully to my every word and ultimately found the perfect combination of everything that I wanted. She made the experience so much fun and really makes you feel calm and supported through the whole process. Silk as a whole has so many BEAUTIFUL options. The vibe is modern and sophisticated but also really comfortable. Beware because it definitely sets the bar high for any other appointments!

I felt like a true princess. Kendra so respectful of my body insecurities and my budget. From start to end she made every moment so much fun, I really could not have had a better experience. Seriously, if you need a gown, go to Silk. You will not regret it!

The experience at Silk was AMAZING! They made me feel so comfortable trying on their selection of gorgeous dresses. At first I was overwhelmed but they made the process so easy and I found my dream dress! Cant say enough good things!

I was incredibly overwhelmed and intimidated by the idea of choosing a wedding dress. The decision seemed so final and scary to me. As soon as Kendra sat down to talk with me at my appointment I started to relax. She was calm and patient while listening to what I was thinking (which, honestly, probably wasn’t helpful to her at all). Kendra pulled dresses to start that were both in and out of my comfort zone. As I started trying them on she paid close attention to what I liked/didn’t like and every dress she pulled for me after that got better and better. She truly listened and cared about my experience. She gave honest feedback and answered every question I had. She was genuinely excited about my big day! Kendra is a remarkable person and I am so thankful for her help. Silk was a great experience and I found the perfect dress! From the variety of dresses to the wonderful people this is a top notch bridal boutique. I can’t recommend it highly enough! Thank you for everything!

I had the best appointment at Silk Bridal. Kendra is truly one of a kind. She is so encouraging. She really listens to what you’re looking for and what you like about each dress to help you find THE one. My sister got her dress at silk 2 years ago and I couldn’t be happier that I got my dress there too. I wish I could go back and find MY dress a million more times at Silk!

Silk Bridal was an amazing experience and Kendra was such a great help. I would highly recommend this boutique to anyone!

I truly had the best experience shopping for my wedding dress at Silk Bridal. Kendra really listened to what I liked/didn’t like and pulled some great choices for me to try on. She was so kind, supportive, patient, and easy to work with. After we decided on my dream dress, Fatima came out to discuss what we could do in alterations to make it even more perfect. It couldn’t have been a better day thanks to the ladies here. I can’t recommend Silk Bridal enough. Thank you!!!!

SILK IS AMAZING! I had the absolute best experience shopping for my wedding dress! Jasmine was the specialist that worked with me and she knew exactly how to lead me to my dream dress! I highly, highly recommend Silk to anyone shopping for their dress, it simply can’t be beat!

I was very disappointed in my bridal experience here as I have used thimble tailor in the past for my alterations. I called to set up an appt for my wedding gown alterations and was told to come in that day. When I got there I was told by Fatima that it was me that made the mistake when I called and if I didn't specifically say "wedding dress" they assumed it was a bridesmaid alteration, even though I was very clear when I called. It got even worse when I told her that my wedding date was about 3 months away. She asked quote "what my deal was" and why I waited so long to come in (when this is the typical time according to many brides I have spoken to). She then went on to talk condescending to me about how I didn't understand how many brides there are each month at her shop and how her prices were between $500-700, acting as if that was unaffordable to me. I was so offended and felt talked down and judged the whole time. Although I have used them in the past because they do a decent job with alterations, I will never go back again because of the way I was treated by Fatima. I never write reviews for places, but this upset me so much I had to share. I really hope that they learn to value customer service, especially for brides at such a special and exciting time in their lives.

I had the best experience at Silk! Kendra was absolutely amazing! I truly felt like a princess!

From the moment I arrived at Silk Bridal, I knew I was in good hands, feeling comfortable and excited to start trying on their GORGEOUS gowns. I described what I liked and had pictures ready to show. Immediately, they knew what dresses to pull for me. In other bridal shops, I found the experience to be overwhelming. However, the team at Silk listened to me and used their knowledge of their inventory to help me find my perfect dress! I am so grateful to them for guiding me to that moment where I "just knew" I was in THE dress.

We took a special trip to Rochester to visit Silk and a few other boutiques. Our appointment was first thing in morning. The stylist was excellent. She listened to everything I wanted and didn't want. The service was amazing. When I left to go to my other appointments, there were two dresses I didn't have any complaints about. The problem: they were completely different in their own gorgeous ways. Their selections is amazing! I ended up finding my dress at another boutique that had everything about those two dresses but in one. It was a designer that they didn't have. However, I'm writing this review still. They have a fantastic assortment of dresses with all different styles. The service can't be beat. I was very impressed.

I had a wonderful experience at Silk, and I highly recommend them to anyone in the area. Kendra was great, this was my first time trying on dresses and I went in not really knowing exactly what I wanted and she did a phenomenal job finding me the perfect dress today. She listened to my feedback and narrowed down the things that I liked about each one to find me a dress that felt like it was designed just for me. At no point did I feel pressured to make a purchase, the whole experience was fun and relaxing and I walked out of there feeling like I had made the right decision in my choice.

While shopping for wedding dresses, I went to a few shops but no experience compares to my experience at Silk Bridal. I was very hesitant to buy a dress since it is a big commitment, Kendra was so patient with me letting me try on my dress I picked and other similar dresses over and over! Trying on dresses at Silk with the assistance of Kendra makes you feel like you are shopping with a lifelong friend! She was honest and helpful plus I had a lot of fun! I did not feel like I was just another sale or like she was pressuring me to buy like at other salons. Once I bought my dress, the process was smooth and Fatima did an amazing job tailoring it. She made it easy to trust her with the most expensive dress I will ever own! If I ever need anything tailored in the future, I will be bringing it to her! Overall, I would recommend this salon to any bride!

First I would like to say that the boutique itself is beautiful. It makes for great “wedding dress shopping” photos. It is small so, from my experience, they accommodate up to 2 brides at a time. That being said, if other brides are there to pick up their dress or call for any reason, it gets hectic pretty quickly. So if you’re looking to have a consultant stand next to you for the entire duration of your appointment, this is not the experience that I had. My mother and I were directed to a couch where we waited about 10-15 minutes prior to being assisted for our appointment (there was another bride in the shop there for a fitting). However, we were able to look at the dresses on the racks while we waited. There were points where Kendra had to run and quickly handle other business. However, I must say that although they were busy at the time, Kendra was very informative and patient with us. I found my dress after trying on only 4 and for way under budget! She was very attentive and helped me find exactly what I was looking for. We were able to decide on a matching veil for my dress which would be custom ordered and she helped us sort this out. I would say I had a good experience overall at Silk but some things to be mindful of: 1) It can get very busy and you might have to wait from time to time for additional help (which I did not mind) 2) Selection for dresses is limited if you have a budget under about $1,500. 3) Sample sizes ARE quite small! I read this beforehand and was a bit worried because I wear an 8 most of the time. I would say the largest sample I saw myself in the shop was likely about a 10 so be aware if this restriction does not meet your needs. Pros: - Beautiful selection of dresses in a small, unique setting. - Kendra is wonderful and does her job very well. - There is an opportunity to skim through the racks independently which is not an option everywhere - Most of the dresses on the rack had the price tag on them so you could identify if it would fit your budget before pulling it

I HATED my experience here. First off the staff didn’t even greet me when I walked in and I had to go up to two people about my apt. The dresses are up over 6 ft high and stuffed onto the rails. You can barely even see anything in the store. The girls rushed me the whole time and didn’t even understand what I was looking for or were listening to me. I literally pulled over a bench to stand on to even see a dress. The stylist rushed me back in the middle of me looking because I already had 5 dresses in the fitting room and I didn’t even pull 5 dresses. As soon as I stepped out of the fitting room they would jump on me and ask me how I like it- when they don’t even have mirrors in the actual changing area so how would I know? I haven’t even see the dress. Highly do not recommend this place.

My mom and I had the BEST experience with Kendra. She was so sweet and patient and really made us feel like we could relax and take our time. She pulled a dress that I never envisioned wearing, and it ended up being the one! Silk has an amazing selection of dresses, so it would have been difficult to not find the perfect dress there. The ambiance is also beautiful - it's clean, modern, and comfortable. Everything from the music to the champagne toast once I found my dress really made the experience something I'll always remember.

I had a great experience at Silk Bridal! Kendra was an amazing consultant that really listened to what I was looking for. They had an excellent selection of dresses and I ended up finding my wedding dress!

I said yes to THE dress! I was in a time crunch for a multi-country international wedding. We were able to find the perfect dress that had every single detail I was looking for. My consultant was reassuring, supportive, and creative.

Kendra was the associate who assisted me and from the beginning it felt like I was being assisted by family. She’s the sweetest ever and was able to pick dresses that suited my style and budget. I was able to choose my dress on my first visit thanks to her and she made the process afterwards so smooth. Beautiful boutique and beautiful staff!

Kendra found me the perfect dress! I only tried on 4 total.

I had the worst experience here! The woman helping me was so not helpful and had my party picking dresses! She left my group several times (even though we had an appointment) and did not give me any information on the gowns. I ended up leaving 20 minutes into my bridal appointment after trying on 3 dresses.

I had a horrible experience here. All of the dresses were very small and the person assisting me was rude and short with us. I would never go back and would not recommend the store to anyone.

Kendra and Fatima are amazing and made the entire wedding dress experience fun, easy and so special. I had planned on looking at multiple stores for my dress but I found it on my first visit to Silk. The dress was not one I picked for myself but rather one that Kendra picked and it was perfect. Fatima did amazing with the alterations and the bustle. I got so many compliments on my dress. It was such a pleasure to work with the ladies of Silk!

I found my dream dress during the Annual Sample Sale at Silk Bridal! The staff were all amazing. Highly recommend going to Silk for your bridal gown!

When my mother and I arrived we were immediately greeted with a warm welcome making us feel very comfortable. This was our very first experience looking for a dress and it was exactly as I wanted. The staff were friendly, honest, and helpful. No pressure and I ended up finding the dress of my dreams! Our first stop was the last stop! I am confident in my purchase and can’t wait until my dress comes in! I highly recommend Silk Bridal! I can’t wait to go back for alterations once my dress arrives.

I had an incredible experience with silk bridal up until my actual wedding day. My dress required me to use fabric tape to keep the dress fitting me perfectly. The girls at the boutique assured me that they would include the fabric tape with my dress. My wedding was a destination wedding so of course I didn’t realize their mistake until the morning of my wedding. We stopped in the limo at a few places and even had other people in the wedding stop a few places to look for fabric tape... we couldn’t find it anywhere. I was and am still very upset about this. If it ended up affecting my pictures at all I will be back to the salon asking for a partial refund for missing this important detail. They had spent the time to show me how to use it and everything. This was the LAST thing I should have had to deal with on my wedding day. I’m sure it was an accident, but it still put more stress on me that morning than I should have had to deal with.Very disappointed.

Silk was amazing, especially Kendra! I live in Boston, MA but was back in my hometown of Rochester, NY to try on dresses. Silk totally exceeds the standards of many of the bridal shops I've seen in Boston. The dresses were beautiful, Kendra was so patient and knowledgable, and the experience overall was just fabulous. I ended up getting the very first dress I tried on at Silk!

Kendra was absolutely amazing. This was the first place I didn’t feel pressured to buy and dress and make a decision. They don’t work on commission. I found my dress and it is absolutely perfect!! So thankful. Highly recommend.

I had a really great experience at Silk, Susan was extremely helpful and sweet. I loved the customer service that I got!

I had an amazing appointment with Kendra at Silk!!! She really listened to what I was looking for and gave honest opinions on the dresses. I didn’t feel like she was pushing us to purchase anything. And I found the most beautiful dress! I can’t wait for my groom to see it on our wedding day :)

Great shop! Such fashionable dresses!

I bought my wedding dress from Silk Bridal Boutique and it was a wonderful experience all the way through! I was married about one month ago and the team at Silk was fun and easy to work with. My dress was a huge hit on the big day! It was different than any other dress I saw at other stores. I also liked how it was a classic and timeless look. They had accessories that helped to complete my look as well. Fatima was wonderful when it came to alterations and the rest of the staff was kind, supportive and helpful. I highly recommend. Silk to all of my friends in the area. The types of dresses they have are diverse, classy and well made.

I cannot say enough good things about this place! Laura and Fatima were absolutely amazing!!! I was EXTREMELY indecisive about my dress and They were so patient with me through the entire process. Laura was wonderful with giving me her input, super friendly and determined to help me find the dress of my dreams! I recommend silk to every bride In Rochester! Their attention to detail and customer service is top notch! Thanks ladies ❤️

I was so happy with the decision to get my dress from Silk Bridal. From the second I arrived at the shop, I could tell it was different from other bridal shops in the area. The experience from end to end was awesome... and Fatima is so talented! I was so happy with my dress from Silk and would refer them to anyone!

As an over-thinking tomboy, I was expecting this to be the hardest part of wedding planning - but it was the easiest because of the ladies at Silk. Their sales team is exceptional at reading what you want and pulling the most perfect (and some unexpected) choices. The dresses have a range of price points and they run trunk shows and sample sales often enough if you're on a tighter budget. Once my dress arrived, the alterations began and the skill and attention to my preferences and the dress' design were impeccable. I can assure you that no one is more skilled (or sweet!) than Fatima. I had so much fun at my appointments with them, it was hard to leave. I tried a number of shops in Rochester and was treated the very best at Silk, save yourself the trouble and go there first - you will be SO glad you did.

I had an amazing experience purchasing my wedding gown from Silk. My Mom and I worked with Laura to find my dream dress, she stayed within my budget, was supportive and helpful with her input and truly allowed me to choose my perfect dress. From that point on the experience just continued to get better and better. Scheduling (and rescheduling) my fittings was easy to do, my requests were heard and acted upon. Fatima, the owner, is an absolute joy to work with and any bride would be lucky to have her be a part of their wedding planning. Thank you so much to the Silk Bridal Team for helping me feel like I was their only priority every step of the way!

SILK BRIDAL IS EXQUISITE. Tucked away in a shopping plaza, you open the doors and are transformed into a wedding world of wonder, dresses are hung up high, by designer draping to the ground, and adorned with shiny things galore at every corner - whether it's earrings, hair pins, or belts. There are two bridal podiums, on separate sides of the salon, allowing two brides to have separate but special moments with their family/friends, who can sit on beautiful plush couches - the interior design was exquisite and classy - made me FEEL like a princess! There were LOTS of dresses to pick from in my budget (under 2,000) and the staff was amazing! The ladies at silk are LOVELY! I did not feel pressured AT all to make a decision AT ALL when in their salon. Making decisions are very difficult for me most times, but the ladies allowed me to think about my dress, and SUPPORTED me wanting to leave and maybe come back. Turns out, while at ANOTHER salon, I couldn’t STOP thinking about my dress and Silk EVEN allowed me to come back THAT SAME DAY and have my very special “say yes to the dress” moment with my mom, dad, and soon to be mom. Jenna, knows I have Celiac and even checked on the ingredients for the champagne for me - talk about customer service! I was welcomed back with open arms and the ladies allowed me to PUT the dress back on, veil, and have my special moment, together, as a salon, I felt that EVERYONE was truly happy for me. It was SO nice that all of the ladies shared in my excitement as well, and the champagne popping made me feel like a princess. BEST PLACE TO GO IN ROCHESTER, HANDS DOWN FOR THE ATMOSPHERE, THE WORKERS, AND THE SELECTION <3