A few notes here:
The band cut our first dance short, started playing the father of the bride song, went back to the first dance song, stopped it and went into father of the bride... song again (I have this on video if you need proof). The band did not apologize for this, nor make any type of effort to speak with Ryan or myself to get to know us during the event or apologize for ruining our first dance. The one moment we were looking forward to was taken from us.
The band was great while they were playing however I feel for only around a 4-hour set they took multiple breaks. Many of our guests said "the band was great for the small amount of time they were actually playing".
Lastly, I know you were given a Spotify playlist for songs to be played while the band was taking breaks, which was frequent. I put in a request on our portal for 3 songs I 100% wanted played towards the end of the night. Our final song New York, New York by Frank Sinatra was cut short in the middle of the song. After this happened, I asked my maid of honor to go request the one song I specifically said want played due to them messing up multiple songs, especially the first dance and the last song. The band player said to my maid of honor "you have some balls to ask us to play that song, if we do, we'll play it at a low volume". I felt this was extremely inappropriate and offensive. After messing up multiple times throughout the night, I felt this was the most disgusting way to treat the bride, groom and people closest to them.
I will be making this review public and I wish this event could have gone the way I thought it was supposed to. Please relay this message back to the band, specifically the one who spoke like that to my maid of honor, after I (the bride) specifically made this request.
I never wish this type of treatment on another bride and groom, especially for the amount of money being paid for the band to take as many breaks as they did.