I worked with Suzanna instead of Risa. At the beginning it was rough because I barely got responses from Suzanna and it took her sometimes 1-2 weeks to answer a question and when she finally replied it was not that helpful. The place is expens...ive. They charge for everything and anything you ask for is a "no". However, near towards my wedding, Suzanna's responses were much quicker and helpful, and was actually a sweetheart. Not sure what happened in between but the customer service was better later on. The venue is breath taking. It had to be for me to continue the relationship with the venue. I only reserved the ceremony section and cocktail, but not for reception. Way too expensive.