Silver Oak Transportation

le needed to transport 16 members of our bridal party and have adequate A/C to keep the guests comfortable. The limo provided on our wedding day could not seat our party so guests were required to stand for a 30 minute drive to our venue, the A/C was not adequate so the guests were sweating and very uncomfortable and the vehicle was run-down and several fixtures were broken, worn or rusted. Needless to say, we were disappointed and embarrassed our guests had to deal with this given the premium price we paid and the effort put in on our behalf to ensure the transportation was adequate. Further, there was no water or ice in the limo and we were not notified of this or asked if we would like such items for a charge (a charge we would have gladly paid for the comfort of our guests). After the wedding, we notified Kevin, who to this day has refused to return our phone calls. After about 5 emails and help from our wedding planner, he finally responded on July 17, over 3 weeks from our initial email. Kevin agreed to send us a partial refund to “resolve the issues,” approximately 1/3 of our contracted price, which we felt was a modest resolution. Kevin apologized for the issues and committed to send us a refund. However, it is now August 15, nearly 2 months since we initially complained and 1 month since Kevin claims to have mailed us a check and we have not received a refund nor a phone call. I noticed online that someone else complained of the same issue (problem with service, promised a refund, never received) so this appears to be a reoccurring problem. Given this was our wedding day, we were very upset by the unprofessional behavior of Mr. Mullane at Silver Oak. Not only did he not deliver the agreed service we contracted, we paid 20% tip upfront and he has not had the courtesy to return one of several phone calls to discuss/resolve the issue. Take it from an experienced newlywed, don't risk it on your big day.

lked to me like I was dumb and it upset me, and I feel like I am not going to pay for someone to treat me like that. Per the contract I signed with him any deposit is refundable as long as you cancel at least 14 days prior to your event. Which I did, in writing. The owner said he was refunding my check, and said I would have it in 4-5 days. 30 days later I have not received anything, he will not respond to myself or even the wedding venue that recommended him, or at least had him on their preferred vendor list. My venue has since removed him, because he will not even return their calls. My issues arose prior to receiving actual service, so I would be very leary of a vendor that does not honor their contracts. DO NOT BOOK.

y planner that he was in the area (and still didn't show up for 30+ minutes), and did not answer phone calls from my planner and the best man. Additionally, our driver did not know where he was going, and seemed like he could barely follow directions. This delay prevented us from being able to take pictures beforehand, and led to a lot of unnecessary stress. Then, at the end of the night, several guests were told at 10:30 that the buses were leaving "right then"-- even though the reception didn't end until 11, and we (the bride and groom) had not made our exit. This led to some confusion and resulted in some people sitting on the bus and missing our exit. Private cars (for us, for the groom's parents, etc) were all prompt and wonderful.

ion to/from cottages, and after-party transportation after the reception. With all of these details, Kevin was able to get our guests where they needed to be without any issues. Thank you for making the logistics flow seamlessly.