I am sorry to say that I did not have as wonderful experience with Tammy as I had hoped. POSITIVES: She was extremely personable when we met at a bridal expo, and she had beautiful materials with her which sold me and my mom on her services. ... Her office is very nice and had lots of inspiration samples. We booked our invitations through her, and they were beautiful (but very expensive) On the day of, she did a nice job with the candy bar, and handled some issues behind the scenes, for which we were very appreciative. Her assistant Melinda was excellent to work with. NEGATIVES: In our initial meetings Tammy didn’t seem like a listener - it created some tension. Through the process there was some unprofessional communication with me over email when I didn't format addresses for the invites correctly (unknowingly). She used bold, italics, quotes, caps and underlines - I am a client services director – if I spoke to a client like that I would be fired on the spot. There were also issues with the invites, they were late, misprinted, and we're supposed to be hand calligraphy instead of print. These issues all could have been avoided if she proactively communicated and provided samples. I learned through that process to continually ask the most granular questions because if I didn’t, there would more than likely have some sort of issue or miscommunication as a result. As we got closer to, I handled most everything else on my own, but when I had a few logistical questions she brushed me off and said she was too busy and had too many other clients. She could improve in the future by remembering that customers are paying her and she should respect that relationship; by listening to the big picture of what the bride wants and then guiding with her expertise from there; and by not over-booking herself so that she has time to dedicate to the people who are paying/depending/looking for guidance from her. She came through on the wedding day and didn't make a scene, but leading up to it, Tammy was my *only* headache throughout the process. My other vendors were wonderful, and even when things went wrong with them, they were courteous, and took care of it immediately without a battle or one rude email.