We were very excited to book Sir Oliver for our wedding day transportation based on the excellent reviews and customer service from Sandy. Booking was very pleasant and easy. Unfortunately we cannot say the same for our actual wedding day. T...
o start, the driver who picked up the bridal party in two trips - first the bride and then the groom - was very nice but failed to offer us beverages on both trips, which we completely forgot about since we were pretty distracted that morning. This normally wouldn't have been a big deal to us except for the fact that we were charged a 20% "administrative fee" that included beverages in the limos. So as far as we were concerned this was money wasted.
The real disappointment however came later in the day when the 48-passenger bus (one of two buses) that shuttled guests from the hotel to the venue had air conditioning that did not work in the back of the bus. This made our guests extremely hot and uncomfortable sitting in an hour of traffic on an 80-degree day. This was not the quality of service that we were expecting and not the way we wanted to start the experience for our guests, so a relative called the company that day and we were told the owner, Rich, would call us back the next day to discuss.
That call finally came a month later after we followed up with the company multiple times. When we finally connected, Rich admitted that he "completely forgot" to call - which should tell you about how much he actually cares about his customers. Our points of concern were met with excuses including saying that the AC did work, but not in the back. I'm pretty sure we were charged for the entire bus so that was not comforting to us or our guests who arrived sweating in formal clothes. He also acknowledged that our second bus was not full, which makes me wonder why, if they knew that one bus did not have a properly working AC, they didn't try to fill the other bus as much as possible.
We have traded a few more calls and at this time we are still awaiting his call, promised a few weeks ago.
To read so many positive reviews is very frustrating for us because our experience with this company on the day and afterwards was so negative and the only disappointing part of an otherwise beautiful day. Based on this, we would never recommend them to others.