The day of the event, Colleen was able to deliver beautiful hair for me and my bridesmaids. However, it was very difficult to communicate with SM. Anytime I sent an email, I would get an automatic response that they would not respond for a fe...
w business days. Although I appreciate the proactiveness of an automatic reply, I would get the message even if I was already emailing them, which got annoying.
Next, they do not assign a stylist until 2 months out from the event, which meant I could not have my hair trial until after then. However, they still won't assign a stylist until you have a timeline of when hair needs to start and end, which I was not aware of until after the 2 month mark. This meant my trial was delayed even more while I tried to coordinate with my other vendors including the venue to create a timeline just so I could have a hair trial. This was a stressful and drawn out process.
I was assigned Colleen just over 5-weeks out from my wedding. Colleen was great to work with. During my hair trial, there weren't enough bobby pins to keep my hair up so she made sure to bring extras the day of and even bought special ones to match my blonde hair. However, my Maid of Honor, who has thick hair, the assistant stylists did not use nearly enough bobby pins, even my MOH asked her to use more. Most of her hair had fallen out of the style before the ceremony.
I think Colleen is a great stylist, but because of the communication issues, I can only give SM 3-stars.