SoCal Vows

website and they are not considered "hidden fees". Unfortunately, we never got to talk to you on the phone. We are very transparent with our services. We post our Terms of Service on the website so that everybody can see what we agree to even before they want to book us. Here was our email response back to you to make sure that you knew the information that you did not receive because you never spoke to us before booking: --------------------------- Hi Natalie, Thank you for your reservation. I wanted to let you know that we do have different rates on holiday weekend and we do charge $300 for sunset ceremonies. The holiday rate is $565 + $300 for sunset ceremony. Please let us know should you want to proceed. ----------------------------- Also, the Saturday & Sunday before Memorial Day is considered a holiday weekend. Same with July 4 and Labor Day. We wish you well as you plan for your big day.

cal Vows tries to provide for every event we do and you appreciate those subtle things. Thank you for your encouraging words and authenticity - it really made our week:) It was amazing to be part of your special day along with Bardia. You are right, he is a great dancer and some of the groomsmen were also great dancers:) Thank you again for thinking of us and trusting us with your big day.

full for sure:) Blessings on the next 10 years of your marriage!!

to create those kinds of days for all our couples and as you pointed out we have over 350 5-Star reviews to prove that is what we do. We have NEVER received less than a 4.2-Star Review until your review. This is important to point out because with these review sites like WeddingWire, The Know, and Yelp you cannot create false reviews. The reviews express the views of the writer. Also to be clear you only purchased a couple of our items and only one of them was a service based item - the photographer. And when your team did arrive you actually brought your own photographer and did not use ours. We are a services based company that is based on the officiant, photographer, and florist. You did not want to use those services because you already had them and only needed the chairs and arch. We normally do not sell those services ala carte but with COVID-19 we have been trying to be flexible for couples so that they can still have their dreams comes true so we offered you that service. We did that for you. You mentioned that you only ordered 20 chairs, however we always bring more because it is our experience that couples need more chairs and not fewer chairs. This was the case for you as well because your guests asked us to set up more chairs. Fortunately, we had the chairs available and we did not charge you for those extra chairs. So you received 30 chairs for the price of 20 chairs. You mentioned that the setup time was at 10:15am and that is what we had on our calendar as well so we arrived at the beach location to reserve your spot at 8:30am. By 9:30am your chairs were all set up and your arch was ready for your team to decorate. We gave you the address to the building that was closest to the beach ceremony site, which was about 100 feet away. We also put a team member on the street looking for your setup crew. You tried calling me for details, but as you say I was in the middle of officiating a ceremony for another couple who had to reschedule due to COVID-19. Again, you did not purchase the officiant services so we were able to help out this other couple. we did have a team member at your location to be available for you but somehow you did not connect with them. With any ceremony it is always important to start on time or as close as possible because it only compounds the schedule of everything following. Your ceremony start time was suppose to be at 11:00am and many of your guests were ready at 11:00am, however you did not arrive at the location until after 11:30 and the ceremony actually started at 11:43am. There are times when we do not officiate the wedding and when that happens we make sure that the officiant who is doing the wedding is aware of the microphone and how to use it because it is a switchable handheld mic. The officiant said that he understood and appreciated the help and instructions. Due to the late ceremony start it pushed your photos and gathering time after the ceremony to be later. We did not ask your team to begin clean up until 1:00pm, which gave you a full two hours - actually 2:45 when you include the 10:15am setup time. Again, we are disappointed as much as you are because we work hard to make sure our couples do not feel this way. This has been great feedback for us because this is perfect example of expectations not being clearly communicated on both sides. We have made adjustments to our process to insure that on the week of their event every couple is getting expectations between Socal Vows and themselves. We do wish you and Zachary the best in your marriage.

you again for thinking of Socal Vows for your special day!!