Solage, Auberge Collection

ue for numerous reasons. Firstly, tons of turn over, two planners quit within the year of planning for the wedding, and the person they nonchalantly left us with A MONTH before the wedding since our planner provided thru Solage quit was oblivious and not prepared to be helpful in any way, basically we had no planner just a body. Secondly, they are SEXIST. My husband was the only one they ever address (including they only reached out to him after my survey that I filled out with our dissatisfaction. Interesting though the one time they reached out to the female is when they sent the bill over from accounting) or attempt to resolve concerns with, there was zero attention, shockingly, to the bride meanwhile I paid for half this wedding. The day of the wedding the army of useless wedding staff (our given wedding coordinator, her manager and some other person who was not even introduced to the bride) only attended to the groom and groomsmen and barely, my husband also was dissatisfied with their service. Also, expect guests of Solage to walk into your wedding and take pictures during the outdoor cocktail hour, they have a small sign saying “private event” but that does nothing, and numerous ppl were able to take pictures and pop their head into my wedding cocktail hour. I have heard this from people before and I addressed my concern of this and as feared the exact same thing happened to us. The food was good, however the staff did not even bother with having wine at our sweetheart table, so the entire night we had to keep getting up and had nothing in our glasses for our toasts. The AC did not work in our bridal suite while all getting ready. Overall lots of mistakes happened and I can go on and on, but bottom line they are not Auberge level quality of customer service, staff, and not worth the money. Thankfully I had a great photographer (who I found, not Solage vendor) who did not need any direction from Solage staff and he was able to figure out the property on his own to get great pics. I would only chose this venue if u plan to do tons of work coordinating and planning because you will have little to no support from the venue, so you won’t be able to enjoy your day since you are problem solving their errors the entire day and night. As an update- now a month out from my wedding Solage management made it very clear they do not want to hear my feedback, or attempt to even apologize or rectify anything, so still no follow up. Extremely unprofessional.