Solarshot Weddings

received ANY of the video work we paid for, we only have about 60% of the pictures, and we haven’t received ANY of the raw unedited footage we paid extra for. Solarshot’s prices were higher than other companies we were considering, but we wanted photos and videos that would be as special as the day we were commemorating, so we treated ourselves—a treat that turned out to be a bad trick. Everything from our initial consultation (we signed a contract and paid 100% upfront [a requirement from Solarshot] about five months ahead of the wedding) to the day-of went fine, so we felt like we were in good hands, and we received our first batch of photos four months after the wedding, which was within the timeline we’d outlined in our contract. (To be honest, the photo edits weren’t as impressive as I’d anticipated, but at least we got some of our pictures; I was excited to see the rest and to see the videos from our special day.) However, that was the last time we’ve had any contact with Solarshot or Isaiah J. Matthews, Solarshot’s owner and principal photographer. We tried for several months to contact Isaiah every way we could: phone calls, text messages, social-media messages, emails, form submissions on his website, multiple certified letters to his business address… he has never responded and has never tried to contact US to deliver the rest of the work. He still owes us about three hours’ worth of pictures, TWO video productions, and access to all the raw pictures and video he shot that day (a service we paid more than $1,000 extra for!). We went out of our way to be patient and understanding, but Isaiah’s callous disregard for the contract he signed with us, the money he took from us, and the value of our wedding photos and videos is beyond the pale. My husband even considered that Isaiah was perhaps in bad health or in some kind of trouble, so imagine my shock and disgust when I started researching online and found that he is not only actively working as a photographer, videographer, and producer in the San Antonio community and on social media, but that he has shot several other weddings since ours! My husband posted a review for Solarshot last year, and another couple saw our review; they told us that he’s doing the same thing to them, so it looks like we aren’t the only people Isaiah is doing this to. We have elderly relatives who are in poor health, who couldn’t travel to the wedding and whom I fear will never see my wedding video because Isaiah took our confidence in his services and seemingly chose to rip us off instead of honoring his professional obligation. It breaks my heart to think that he might be putting other families through the same torture.