Something Blue by Lee Graves

ts as requested and all of the looks turned out amazing! 10/10! I had some issues leading up to the wedding with creating our schedule and with payments. I was communicating via text with one team member who did not update the rest of the team to the changes that we were discussing. I started off making a rough draft of our schedule and sent it to this team member via text to discuss changes saying this is the preliminary schedule. This person disregarded my text saying that the services would not be finalized until a month before the wedding, and took this preliminary schedule as my final timeline. Once I had my hair and makeup numbers finalized, I texted this same team member and they said they would send me an updated timeline with the added services. After a week (2 weeks before our wedding), I had not heard back, so I texted them again. This time they responded asking if there were any specific changes I wanted to make. I realized at this time that they had made no changes to the schedule and that I was going to have to create the schedule myself. I updated the schedule to match our final numbers and sent it back to the same team member, who said they “would make the changes on our end and send them over”. This did not happen. I received an email 4 days before my wedding from the owner saying they were having to redo my schedule, citing the preliminary schedule. I then informed her of all of the updates that I had discussed with the other team member over text, as she had not seen the final timeline. On our wedding day, the stylists told me that there were more changes to the schedule that I was not told about, so the timeline I sent out to my bridesmaids did not match. This harmed our day-of timeline since the girls in my party were told a time window for their services (some of them did not match up after the changes). Also regarding scheduling, I was told that 45min would be enough time for the bridesmaids' hair/makeup, but I really wish I would have hired an additional artist so we could have had 75min per service. 45min was not enough for the service and cleanup/setup time between people, even though I was told it was. These two problems resulted in us running an hour behind schedule, which cut into our photo time. There are some pictures I ended up not getting because we had to rush.  I also found the payment portal very difficult to navigate. The portal would only let us split our balance in half, which was not helpful. I had asked the team member that I was texting to set up the payment portal so I could put $100 towards my balance, to which they agreed, and that never happened. It was very frustrating that I was not able to type in the amount I wanted to pay towards my balance. To add to the confusion, when I added on additional hair and makeup services, instead of these being added on to my existing portal, a new one was created. This made it difficult to keep track of payments and how much we had left to pay. Note: I almost unbooked because of the pictures they had posted on their Instagram. It has gotten better since August. Our services were much higher quality than the pictures on the Instagram I saw before our wedding. Again, the actual stylists were incredible and did a wonderful job. I really hope management steps up for 2027 weddings.