Something Old, Something New Bridal Boutique

much like other brides, I was deceived. I had purchased a dress from Stacey ( the Owner) in August 2020, with Stacey's promise that this dress could be altered the way I was envisioning. The dress was a tank top style with an open lace back. I wanted to turn it into an off the shoulder dress. Even after much hesitation and the million questions my family and I threw at her, Stacey stood her ground in saying the dress was able to be made into an off the shoulder dress. Stacey said she would store my dress IN HER SHOP until we were able to schedule and see her in store tailor. With the reassurance that her in store tailor could do the work, I asked Stacey to forward my info to her a few weeks later. We were told we needed to pay a $50 fee to see what needed to be done to the dress. I just wanted to know if the alterations were still possible now that a professional was involved, so Afsan and I spoke on the phone, and Afsan agreed to look at photos to give me an idea of if what I was asking for was possible. Afsan's first words were " I wish Stacey would stop telling people these things. She promises things I can not do and makes the customer upset with me." After Afsan had told me that my dress was unable to be what I had wanted it to be, I called Stacey to ask what was next. Stacey told me to come try on the dress, and if I was just not in love with it that I could exchange for another dress in store. So, I set up an appointment to try on the dress to see if I would be okay with the minor transformations we COULD make. I sat in the dress in store being coached by Stacey that this dress was still going to be so beautiful the way it is. Knowing that it was not at all what I was promised. I asked Stacey if I could think about it and make sure I would still feel beautiful in the dress the way it was set to be. She said of course. After a weekend of thinking about it, I had reached out to Stacey asking what we could do about the dress, because I just wasn't sure that I would still love the dress. After all, it would be NOTHING like I was promised. Crickets on Stacey's end. She had said she was out of town and needed to wait until she was back to speak to Afsan. Knowing I had tried on all of the current store stock in my size when picking out my original dress, I was discouraged. I asked Stacey what we would do since none of her stock was my taste , and the dress she had sold me was no longer going to be what she had promised me. Once again, Crickets. Little did I know the last time I would speak to Stacey would be on November 10th 2020. After several calls, Instagram comments that were deleted, texts and voicemails, We decided to file a dispute with our bank. The bank refunded us the money and we went about our way, until a month later when , instead of calling, Stacey had said our claims were untrue. So our bank had pulled the money back out of our account. So still, as of March 5th, 2021 WE DO NOT HAVE THE DRESS IN OUR POSSESSION. Now, we are a thousand dollars out, and no dress in possession. Stacey still to this day ignores phone calls, voicemails, and texts. But she can't delete this review. (:

me and my daughter, I am writing as I am technically the customer.) I purchased a gown for my daughter’s November wedding in July 2020. Stacey showed us a dress which had an unfinished bodice. Stacey said she would cover the costs to finish the bodice. My daughter loved it! I paid the shop’s tailor for alterations such as hemming and adding a bustle. Stacey paid her for the work on the bodice. It was a joyful time with my daughter but all that soon went downhill and became the worst scenario we could have imagined! Long story: We were shocked when Stacey’s tailor botched the original alteration so badly that the dress --originally rather large on my daughter, whose size remained the same during this process, became so small it could not even be zipped! Multiple unsuccessful attempts were made to fix this dress. Not only did the look change but it would not stay in place. Stacey attended one of the fittings. She told us her tailor was having issues and had been “off”. She said she stands behind her tailor’s work but if we had lost confidence, we could discuss options. She offered an exchange. Daughter was hopeful of finding another dress but the many she tried on needed alterations and 2 ½ weeks to the wedding, we had neither the time nor the money. I called Stacey for a refund so we could buy a dress elsewhere but she refused saying she does not give refunds! Her only other offer was consignment without taking her cut. (With these poor alterations, consignment is doubtful!) With no further remedies offered by the tailor or refund from Stacey, we were resigned that my daughter would have to make the best of it and wear this ill-fitting dress. This was so wrong! The “finished” dress was compromised in both fit and form! And, it was unacceptable to have my daughter walk down the aisle in a dress that needed constant tugging in order to keep it up! We left the dress at the shop and placed a rush order for a cheap online dress, praying it would fit! So disappointing but the right decision considering the circumstances. After the wedding, I contacted Stacey several times hoping for resolution. She responded with, “We don’t offer refunds, if you think the tailor is at fault you should ask her for a refund. She is an independent contractor, not an employee.” Very surprising as she had never before mentioned it was not her responsibility. I reached out to the tailor but got no response. (So much for standing behind your tailor’s work!) I hold Stacey responsible for this situation since she employed her tailor as an independent contractor to complete the bodice alterations as was her agreement with us when we bought the dress. (We assumed that meant successful alterations, not the failed ones we received!) Mistakes happen but poor results should not fall on your customer! Stacey is the store owner and should ultimately take responsibility for the quality of work her shop produces-- especially when she knew her tailor was “off” (I guess situations like this is why Small Claims Court exists) Note: After realizing I was getting nowhere with Stacey, I went to her shop on Jan. 30th to pick up the dress. Imagine my shock when I found the tailor still there! In my opinion, Stacey is putting another bride at risk for a similar horrible experience!

us both feel welcomed and comfortable. We were the only appointment at the time, so we had the entire boutique to ourselves. Stacey was attentive, hospitable, and intuitive to my dress needs/wants. My priority was comfort above all else. When I narrowed my selection down, I had picked a dress more off of the look. I had second thoughts the second I drove away, and Stacey generously offered to return and see if I wanted to exchange it for the other dress I loved - I did, and I have not had a single second thought since. The dress is stunning, comfortable, and perfectly me! I am beyond thrilled at my wedding dress experience and am so thankful for her empathy. She is genuinely in the business to make brides feel beautiful and happy, whereas so many are just in it for the money. I am so grateful for Something Old, Something New Bridal Boutique. (These pictures are not of my actual wedding dress - but a couple that I LOVED)

the dress, take it in, remove liner, add a belt and make a custom veil. After the wedding I took the dress back to Stacey to sell it on consignment. I renewed the contract one time then when it came to sign a contract the third time she said to let her keep it through Christmas to see if she could sell it. In her contract it says that if a new contract is not signed or the dress is not picked up she can keep it for storage fees. Knowing this and trying to follow her contract I purposely put a note on my calendar to follow through. I contacted her twice by email and received no response. So I made an appointment to pick up the dress. Before the appointment I received an email asking if I wanted to resign the contract or pickup the dress. I asked to pickup the dress. When I got to her store she handed me a dress in a bag and stated she couldn’t find my veil so she wrote me a check. When I got to the car I noticed the check was for only $109. I didn’t check the dress until I got home later that afternoon. When I opened the bag I found that she didn’t give me my dress back but one that was same style, not dry cleaned, and was a dingy white color.. it was not my dress in which I had paid all the alterations for. I immediately texted her, sent her an email ,called the store and left a message. No response, so I made another appointment to pick up my dress. I arrived at the 9am appointment time.she was not there and the store was closed. I texted her and asked to resolve this matter and have yet to hear back from her. All I can say is buyer beware, you will not be dealing with an honest person if you shop here.....Very disappointed....