Sonesta White Plains Downtown

Downtown helped make our wedding weekend a lot less stressful. For our wedding, we used the Sonesta for our wedding hotel block, as well as for an after party, and we could not have been happier with how everything worked out with our own rooms, as well the after party event, and the customer service onsite was probably the best we have ever experienced. When we first booked with Sonesta, we worked primarily with Amy, the Convention Services Manager, who was not only very professional, but also extremely responsive, as well as accommodating to what we needed for our guests. Amy and the Sonesta team were all very accessible throughout the entire process when working on organizing the specific timeline and requirements we needed. When it came to coordinating the drop-off and dispersal of the welcome bags for our guests staying at the hotel, as well for planning our shuttles to and from the venue, the Sonesta team made everything very simple and practically effortless for us, permitting us to worry about a few less things throughout the weekend. From the start of our arrival, the staff at Sonesta made us feel as if we were VIPs, despite there being at least two other wedding blocks at the hotel that weekend. When we first checked in, we were immediately greeted by the onsite manager who made sure we had everything we needed and helped us with anything we could. Throughout the entire weekend, the customer service was impeccable, not only for my partner and I, but for all of our wedding guests at the hotel. All of the Sonesta staff were extremely kind and helpful. Additionally, the hotel itself is very nice and clean, and it looked like they had just recently renovated a lot of the various common areas. We also were allowed to use one of their brand new suites as the bridal suite and it was beautiful, and huge! It was also very spacious for the hair & makeup teams in the morning. When it came to the after party, we worked primarily with Dwight, the Assistant Food & Beverage Manager at the White Plains Sonesta, and he was really great. He was tremendously helpful and accommodating when it came to helping us plan the after party, as well as during the event itself. Dwight made sure everything for the party was set up and ready to go before everyone arrived, and he consistently checked-in on us throughout the event to see if we needed anything. Additionally, the food during the after party and ordered as room service was all really good as well. Overall, we had an amazing stay at the Sonesta White Plains Downtown during our wedding weekend and everything went very smoothly. We really cannot say enough great things about the Sonesta, the management team or the hotel staff at the White Plains location. They were all remarkable and the hotel was exceptional. We very highly recommend the Sonesta in White Plains, NY for your wedding hotel block and any related wedding events! Sincerely, Mr. & Mrs. David & Elissa Figueroa

s). During our wedding weekend itself, the staff was friendly, responsive, and accommodating, and guests were able to locate our pre-arranged transportation to / from the wedding easily. Our challenges with the Sonesta were in the lead up to the wedding. We scheduled a visit to the hotel to view the rooms and see if any suites were big enough to use for the bridal party hair and makeup. When we arrived, we were kept waiting for 45 minutes, the hotel representative who we were supposed to meet with was not there, and by the time someone met us, they said the rooms had just been checked in and we wouldn't be able to see any rooms. We ultimately chose not to stay at the Sonesta because we did not trust that things would go smoothly based on this experience. We also had a few instances where our booking link wasn't working, and we had to reach out to the hotel to reactivate the link. A few times, the block filled up, and though the sales representatives told us they would monitor the block and add rooms when it was full, this was not the case and we had to manually request rooms to be added several times. It was impossible to get in touch with our sales representative to help navigate these issues - it frequently took calling the front desk directly and leaving several messages before we could get an email or phone call response. Overall, the Sonesta is a large, convenient hotel for weddings and events in the White Plains / Westchester area. I would recommend booking a larger room block so you don't need to go back and add additional rooms.

or anything, it arrived at the door in minutes. Anna was very helping in getting everything organized before our big day. Dwight did a fantastic job with organizing our after party and the food. He was also extremely sweet and professional. We felt like we were in such great hands with him helping us. Thank you so much Sonesta!

d they had numerous other wedding parties using the hotel as well. Although I did not have my room block here, I used the Sonesta for their 12th Floor Executive Suite to have my bridal party get ready for my wedding (hair & makeup). Because there is no bathroom in this suite, I stayed in the room next to the suite the night before with late check-out, so I was the first to arrive at the suite at 9AM and it was HOT in the room (at least 80 degrees). All the shades were open where the sun was rising, and all the lights were on, so I immediately pulled down all the shades and turned off the lights in hope this would help cool down the room. I’m not even sure why all of this wasn’t shut down from the last group they hosted in this room. There was only one built in AC/heat unit in the corner of the room which was blowing cool air but only straight up which did not accomplish the job. The front desk had stand up fan units delivered and pulled in to help, but that also didn’t get the job done. We had to open the double doors to the hallway where it was MUCH COOLER, exposing what was going on in our private Executive Suite to the guests on that floor. We called again for further help, so they had their maintenance technician add a piece of scrap metal to redirect the air flow towards the remainder of the room. I’ll say they tried what they can, but after 6 hours, the room did not get to the temperature we had anticipated. On top of the Executive Suite air conditioning problem, we had catering booked with a deposit down to serve breakfast and champagne for everyone we accommodated. This was scheduled to arrive at 9:30 AM but did not show. At about 11AM we called yet again to check up, they were unfamiliar with our request. We had to pull up our email confirmation to which then the catering manager realized he completely forgot about this reservation. They were very kind in accommodating with extra gifts and reimbursement for the inconvenience with everything arriving as soon as possible, which was still 2+ hours after the anticipated scheduled time. Aside from the issues keeping track of all the weddings going on at this busy season, and the issues with our Suite, the hotel is truly stunning, clean, and all services from the front desk to the catering manager and reservation specialists were fantastic. I hope and have faith that they can do better!