Southern Grace Photography

BEWARE of the “World Renowned” claim and know the service is far from white glove as they claim. This company does part-time photography at best, but tells you this is their full time job and outsources the picture taking to others. They get paid to be the middle man and frankly it shows. Before we signed the contract, we were told they were full time photographers & the husband/wife team would be the ones shooting our wedding. They stated they do all of the editing themselves, which does seem to be correct. When asked about timelines for delivery, they stated a 6 week turn around as our wedding was very small. The truth is they are so focused on other things, they can’t deliver on their promises. Customer service is hands down the worst I have ever experienced. The signed contract clearly states pictures would be delivered no later than 6 weeks from the event. Our wedding was April 8, 2023, making May 20, 2023 the 6 weeks mark. We heard nothing from them after the wedding, so we reached out on May 12 to get an update & to see if delivery was on track for the following week. I was simply told, “Weddings take 6 – 8 weeks”. No other details or information was provided. We understand things happen & while we were disappointed they would be late, we understood. We suggested they update their contract to reflect a more appropriate & realistic timeline for future clients. We followed up again as follows. - May 30 asked for an update & no response was given - June 2 we were told “we have been running 8 – 12 weeks, but that’s not your problem.” They also said pictures are in the process of being edited & would be delivered next week - June 9 again no response - June 10 we were told the pictures were in final post & would be delivered next week, before June 16 - June 15 we asked what time the pictures would be delivered. 9 hours later, the response was simply a link to the pictures. No other information or details, but we finally got the pictures nearly 4 weeks after the contractual delivery date. (Copies of the messages are included so you can see what actually happened. I’ve seen reviews where they try to deny these behaviors & it’s important for people to know who they are dealing with) Communication is not proactive & when you’re lucky enough to get a response, it’s short, rude, & very unprofessional. In the beginning, they were professional & kind. That all changed after the contract was signed. We paid our deposit & they went silent until 2/2/23, not to check in about the wedding but to see if I wanted to spend more money by adding a boudoir session, which I politely declined. I asked if we could set up a time to talk over the next week to cover the day of & review the timelines. To which I was told “your photographer will be reaching out”. This was the first clue we had that they were outsourcing the photography. They never actually told us this would be happening. We had to reach out again on 2/11 to ask about setting up time to review the timeline, shot list, & other planning items for wedding day. I was finally given a first name only of the photographer & was told she would be giving us a call. On Feb 14th, we reached out again to get the photographers phone number as we had not heard anything from them. It took looping our wedding coordinator into the conversation to get the number. It should not have taken us reaching out 3 times over the course of 12 days to get connected with whomever is providing a service at our wedding.

Christina was professional and fun to work with for our wedding. She did a wonderful job keeping it moving so we could have time with our friends and family. Can't wait for our photos.

I have to rave about my photographer Gwen, she was nothing short of fantastic on my wedding day from the moment she arrived! She was organized, captured every special moment, and had such an amazing energy! She is FANTASTIC not to mention hilarious and helps calm all the day of jitters you get as a bride! She was so cohesive with blending in on our wedding day with all the other vendors to make it run so seamlessly! I HIGHLY recommend her to everyone. Also would love to talk about Rob, he shot my bridal portraits and was so quick and efficient, I loved them! The editing took longer then we had anticipated but overall would recommend to anyone!

Southern Grace was nothing short of incredible. I had Gwen as my photographer for my wedding day and all I can say is WOW. She captured every single moment and everything we asked for. She was thorough with our phone consultation prior to the big day and I really felt like she genuinely cared about me. She was so kind, thoughtful, and patient. Our wedding was only about 30 of our closest family, and she made sure she got pictures of each and every one of them. My dog was our dog of honor and she made sure she was part of the special day in each and every way as well. The pictures came out even better than I could have ever imagined and they captured so many moments of pure happiness. Southern Grace did a wonderful job editing and getting our photos and getting them back to us during the busiest season. They are also extremely reasonably priced for everything they include with their packages. Communication was exceptional and deposits are clearly communicated. If you aren’t sure what package to book, they are very thoughtful in getting to know you and what your vision is before advising on the best package for your needs. Look no further…book Southern Grace