Spencer's Designer Florist, Gifts & Arrangements

never delivered. I did not receive a voicemail, email, or any notice stating that the delivery was unsuccessful. I then contacted the place of business today, the first individual I spoke to was super personable and came across very thoughtful of my situation and asked if I wanted a refund. I said that would be very kind if she would do so….after being placed on hold for a few moments another individual picks up the call and I was immediately greeted with the most unprofessional behavior by the owner herself Charzetta Spencer. She informed me that they will not be refunding me ($118.20) but could make an attempt for another delivery tomorrow (5 days late). This entire situation could’ve been handled completely different had the owner been polite but unfortunately that was not the case whatsoever. I am highly upset over the circumstances considering the unprofessionalism and would highly suggest all friends and family to not waste your time or money with this establishment. - This truly upsets me to write something so horrible but I feel it’s only right to let others know how this place of business is treating others.