Spybaby Bridal

expectations to help my daughter find her bridesmaids dresses she even called the manufacturer! When my daughter asked if they would be willing to do the alterations on her gown from Another salon they were more than happy to do it. When it came time for the alterations Maria and Dita were absolutely amazing! They are gracious, professional , and expert seamstresses! If you want a locally owned bridal salon that gives you NYC selections and exceptional customer service I highly recommend Spy Baby Bridal

, and my veil and crown were truly one of a kind. Other dress shops in the area do not even come close to comparing to them, they are a step above not only in quality, choice selections and style but their store is super cute and clean and everyone is FRIENDLY! They are also extremely accommodating. They even held my dress for me till the day before the wedding because I was worried about my dogs hair at home. I would buy again from them any day! Do not waste your time anywhere else. I wish I could give them more then 5 stars. HIGHLY RECOMMEND!

ect dress. The entire experience was wonderful. For the fittings and pickup, Marie was very understanding that I was coming in from out of town and was very flexible to accommodate the dates and times that worked for me. Thank you so much, Spybaby!

n to a few other stores and had been frustrated by the selection and the attentiveness of the staff but walking into Spybaby put me at ease. The selection was great and the staff was absolutely amazing. They worked with me on the dress fitting schedule, even doing two of my appointments on the same day so that I knew I would be able to get the fittings done while I was in town. It couldn't have been a better experience, I'm so glad I said yes to my dress at Spybaby Bridal.

lso top-of-the-line prices, but the seamstress we worked with (Maria) was stupendous. We could not have asked for a more dedicated and experienced dressmaker...she was extremely accommodating, and did a beautiful job making changes to the gown to my taste. I will say that the front-end service at Spybaby's did give us some trouble...they are a bit pushy about following up on bridal appointments, and they double-booked my second dress fitting. We had to wait to be seen only after their other double-booked client was finished...as a bride from out-of-town on a tight schedule, this was considerably inconvenient. Overall, though, I was content with the services they provided, and they made the alteration process run smoothly.

best, and how everything fit me. She did a beautiful job with the alterations and saved me from adding cap to sleeves to the dress, which after her alterations was gorgeous. They had a quick turn around time and had no problem with all of my fittings for last minuet changes.

work to get my bridesmaid dressed rush ordered. Truly went above and beyond to make my day possible.

work with while finding and fitting my bridal gown. The knowledge and experience of the employees surpassed any other bridal boutique that I walked into. Marie and Maria are extremely kind and gracious. I cannot wait to wear my gown! They made the entire experience one that I will always remember and I am extremely grateful to them.

ly stop was SpyBaby. From the moment you walk through the door they make you feel so welcome. I had a wonderful young woman assigned to my bridal party and I and we had her attention the ENTIRE time we were there. She helped me into and out of every dress that I couldn't manage to do on my own! They were supportive and honest in their feedback and I found the most GORGEOUS dress. Thank you!

beautiful, one of the best selections in the area. My sister did actually end up buying her dress there as well as my mom's mother-of-the-bride gown and two of my prom dresses in high school. I've always loved this spot.

created a feel of chaos. When you first walk in, you are told to take off your shoes. What a welcoming greeting. Then, paperwork is shoved at you that explains it will not share your info with anyone else (more on this later) and offered a skincare consult for free. I declined but was told I still had to fill out a few questions for it. Now, the dresses - they are old, totally worn and to the point of falling apart and none seemed stylish at all. The associate helping me ignored what I liked and brought in styles that she must have been trying to move. Every dress that I tried on was dirty and so beat up. I was told to "imagine" how I'd look. So, clamped into a dress that is 14 sizes too big, yellowing with beading actually missing, I was supposed to feel good and confident enough to make a purchase? Also, the room where you try on dresses is just one giant area so everyone else's family stares as you walk out. The associates couldn't care less. I had to fight back tears in the car for the drive home. To make matters worse, an hour later I received an email from the skincare consulting questions (that said they wouldn't share my email), trying to sell me products that I never wanted. NIGHTMARE EXPERIENCE. I would not trust spending my money here. Nothing was organized or enjoyable. They clearly only want to take advantage of brides. Please, save yourself the struggle and let down and shop elsewhere.

l and got us a room and brought me dresses. It was super fun and they found my dream dress.

made the process wonderful. They helped me find a gorgeous dress that I felt beautiful in, and everyone there was so lovely every time I went in.

ly and utterly perfect. They were so nice, welcoming, accommodating and happy. It was by far the best bridal appointment. So highly recommend this wonderful salon.

didn't want. I knew I didn't want strapless, I didn't want sparkle, I didn't want to look like a disney princess. I wanted something classic and timeless, with a modern twist, and some sexiness. I tried on a bunch of dresses, even some I figured I wouldn't like. The attendant helping me was really supportive in helping me make decisions, since there are so many gowns to try on. She really encouraged me to use my intuition, and not second guess myself. The moment I put on my dress, I felt fashionable, yet classic, sexy, yet conservative. Since I was planning my wedding from out of town, they let me hold the dress for the weekend, before deciding it was the one. I tried a few other places in the area, but all of the dresses were basically the same- ugly, sparkly, poofy, strapless, not for me. I went back to Spybaby and had to order the dress with some alterations. Again, since I live out of town, Spybaby held onto my dress right until the day before the wedding. Each time I'd come into town, I'd just call and make an appointment for a fitting. And each time I did I was able to bring different shoes and jewelry so that I could figure out my look. The only issues I had were that when I went for a fitting a few months before the wedding, the seamstress had pinned my dress with the wrong bustle. Fortunately she hadn't sewn it yet, but I had to be firm that we had agreed on a different bustle, and that she needed to make sure it was correct. Also about 5 days before the wedding I went in for a fitting. There were still a few alterations to be completed, and they were acting like they had all the time in the world. I reminded them that my wedding was 5 days away, and they all looked like a ghost walked in the room. It was wedding season, so they were very busy, but they had made an error, thinking that my wedding was 2 weeks away, rather than 5 days. The seamstress got to work and the dress was fortunately finished with a few days to spare. Im looking at the wedding pictures now, I do see where there could have been just 1 or 2 more simple alterations to make everything flawlessly perfect, like tightening a strap, and tacking some lace, but overall no one else would have noticed, and I am very pleased. My words of advise, with any bridal shop really, is to be your own advocate. They are very busy, and the don't remember every detail of what you want, so you have to speak up for yourself. I think Spybaby Bridal has the best variety and quality of dresses in Syracuse, and I recommend them.

girl who was supposed to be helping us, Shelby, was completely useless. I pulled a few dresses that I liked and she just had no idea how to help me. She pulled dresses that were nothing like I was describing to her. She also continued to pull size 6 dresses for me to try on...a size 6 I am not. I told her I wear a size 10 jeans and medium in shirts. When the 6's weren't fitting (obviously), she started pulling size 22 dresses. They were so big I couldn't tell what they looked like on me because they were about twice the size I needed. When I said something to her about it, she had a snotty remark about how I wasn't going to try dresses on in my exact size. I obviously knew this, but your telling me the store has no sizes between a 6 & 22? Also, she didn't help me put any of the dresses on. Every other store I've been to, the associates help you get into the dress so it's on right and you don't ruin their dresses. I found a dress I loved, and would have spent over $2,000 there, but I was so disgusted by the awful customer service that we left the store, and none of the associates could have cared less. I'll take my money elsewhere, thanks.

bustle at my fittings... She knew what she was doing, but multiple strings she had sewn in literally ripped off of the dress. I spent the entire cocktail hour getting hundreds and hundreds of safety pins pinned into my dress to try to make a "bustle" which ultimately only half worked. So I missed cocktail hour (which I did first look specifically so I could attend) and had to dance with people stepping on my train the entire night. I e-mailed the shop's owner twice to let her know this had happened and never received a response... Once they take your money they don't care about you... I also paid to get my rehearsal dinner dress altered (dropped off in June) and the seamstress just kept saying she couldn't fit it in... 3 days before the wedding (which was Aug 21st!! 2 Full months later) it was finally done, I went in and it was entirely too tight in the chest area. I had to go out and buy a new one, just what a bride wants to be doing 3 days before her wedding... I was honestly shocked that I didn't get a response back, a simple apology would have been nice... Stay away!

y what I wanted in almost my size at Spybaby's Off the Rack store, and Spybaby provided the alterations. Everything came out beautifully, comfortably, and at a reasonable cost.

attendants were really helpful in getting me in the dresses and selecting dresses that I might like. They give you a slight discount if you pay in full when you order the dress. I ordered my dress in white 8 months before my wedding, and 5 months later they called me to tell me it was only available in ivory. I had already paid for the dress so I accepted the dress in ivory and they threw in the alterations for free. I feel like they should have had this information for me when I placed the order. My fitting went well and the alterations were completed in a timely fashion. Overall I was really happy with my dress and satisfied with my experience at Spybaby.

terations the afternoon was blocked off so I didn't need to make multiple trips!

ind the gown I wanted in my size and off the rack discounted. Nice staff and good selection of gowns.

nt in. I was out of town from the shop, which I found incredibly helpful. Service while buying my dress was great, however once the dress was purchased, I got the run around quite a few times on when the dress would be delivered, alterations, etc. Several employees would tell me they would call me back and never would. They have a great selection - but be mindful that their service needs improvement.

y name and I felt right at home every time I went in there. I described the dress I was looking for and Erica hit it right on the nose immediately! I couldn't have asked for better service... and all at a very reasonable price!

e I went in they made me feel so special. Just a great experience!

ing exactly what we wanted easy. I chose to extend the train on my dress, which required a few dress fittings. Every fitting Maria, the seamstress, made so much progress and did exactly what I hoped for. She was "spot on" with every alteration. I wouldn't have wanted my dress to come from anywhere else. Highly recommend Spybaby's and the staff!

ing in person. I received so many compliments on my dress. Spybaby was good to work with. I would suggest scheduling your try-ons and fittings on a weekday because the shop is very busy on Fridays and Saturdays. I sometimes felt a little rushed or at other times we had to wait a while for a consultant to help us out or wait for a mirror.

to work with. Would recommend them!

me I came back the dress was never sewn, only pinned. The seamstress never took and notes, rather than writing anything down just kepy mental notes which were never correct. On the day of the wedding we discovered that the bustle was never done. So we ended up pinning it up somehow with a safety pin! Then we saw that the lace on the bottom of the dress was completely just thrown on. Not nicely swen - it was a mess. I was very upset - AND payed $370 for alterations. Look elsewhere after you buy your dress there!

ful and kind. She really helped make choosing my wedding dress such an amazing experience. I love that I received a call when my dress, headpiece, and shoes were ordered and also when they shipped. This really helped to ease my mind knowing that I had one less thing to worry about. The alterations to my dress were done quickly and done well. My mom purchased her mother-of-the-bride dress from Spybaby also, and we were impressed with the selection they had. I would recommend this bridal salon to everyone!

was very helpful in finding dresses that were flattering and in the styles that I had in mind, with so many options to choose from. I LOVED my dress and although shops in the area didn't have the dress, I did compare prices with other shops and Spybaby was the same or better! Things worth mentioning: the shop is pretty small and I would certainly make an appointment as it can get very busy! I did not do my alterations in shop, so I can't comment. Overall, highly recommend!

I originally found it. However, they kept rescheduling my fittings, to the point where I was stressing out because it was a month before my wedding and I had not had my first fitting! I kept having to call THEM instead of them calling ME to check on the status of my dress and to confirm appointments. In the end it worked out, and they did well on my dress, but the entire process was highly stressful.

into my dress was very sweet and awesome and lacing up the dress just right to make me look my best. Marie was very helpful as well and Maria did a nice job on my bustle, etc. My ONLY complaint was that after discussing opening up the side seams of my dress to give my hips more room, I came in and Maria had decided to add extra lacing loops to the back of my dress to the lacing went down further. I almost cried, right then and there that my dress had been altered without discussing it with me first! And no one even told me until I noticed it on my own --- I felt like it they were trying to trick me and I didn't feel too happy about that. I would have appreciated being consulted before doing that, because truthfully, she did open in up a loop too far (because she didn't size it up on my body, she was just guessing), but didn't want to have to do more alterations to close it up -- so she just insisted that it HAD to be opened that far, which Is not true. THAT said in the end, it looked nice --- I was happy with it --- BUT, I still felt cheated and like it could have looked better that it been done the right way by discussing it with me first!

ed all of our dresses - they came out great.

n. When it did come in it was too large, but Maria made sure the alterations were perfect! Spybaby Bridal is INSANE! So many dresses and so many brides but they are that insane because they are so good at what they do. I was a wreck worrying about my dress but I didn't need to, because Spybaby was on top of it.

ind a new dress. Maria was so kind in trying to help me with the alterations of my previous dress. However, we decided that we could never get it to look perfect, as it should be perfect for your wedding day. So I had to find a dress off the rack. I found the perfect dress in the store and they had it altered and steamed in 5 days! I can't say enough about how lucky I was, Spybaby was a lifesaver!

asked for honest opinions, they gave me honest opinions, rather than just saying that every single thing was gorgeous! When I went for my second fitting everything about my dress was perfect and I did not need another fitting. They offered to steam it for me right then so that I did not have to make another trip down there. I took a stroll to a couple of shops, came back, and it was ready to go!

particular dress, I ended up buying a completely different floor model from the previous year for a fraction of the price. I was very pleased with my dress even though it was obvious it was not brand new. The ladies at the shop were very helpful in letting me try on many dresses and knowing their stock when I asked for particular styles.

lothes to be fitted after changing in an area that my size four body could barely move around in. I wished many times like i could return my dress and go somewhere where fittings would be an event, not a crowded nightmare. To top things off i was advised to bring my dress home with me after it came in. so i carted this dress back and forth over three fittings. Save yourself work and just get your dress somewhere else........the only plus and the reason for the two stars is because the seamstress is amazing.

staff was great and so was Maria. She works with you and never had an issue. I appreciate everything they did for me.