Spybaby Bridal

any post COVID shipping issues. Before my appointment I sent them some pictures of dresses that I liked. When I arrived for my appointment they had pulled a few dresses and had them in the room and ready. The appointment was an hour and I was able to try on about 8 dresses (give or take). My dress was the second one I tried on. The dress came in ahead of schedule and there was plenty of time to alter it and get it ready. They were great in answering questions and helping with the dress. The dress was steamed and ready for me to pick up before the wedding .

ere also able to keep my dress there up until four days before the wedding. Would highly recommend checking out Spybaby's options to any bride!

he even called the manufacturer! When my daughter asked if they would be willing to do the alterations on her gown from Another salon they were more than happy to do it. When it came time for the alterations Maria and Dita were absolutely amazing! They are gracious, professional , and expert seamstresses! If you want a locally owned bridal salon that gives you NYC selections and exceptional customer service I highly recommend Spy Baby Bridal

ops in the area do not even come close to comparing to them, they are a step above not only in quality, choice selections and style but their store is super cute and clean and everyone is FRIENDLY! They are also extremely accommodating. They even held my dress for me till the day before the wedding because I was worried about my dogs hair at home. I would buy again from them any day! Do not waste your time anywhere else. I wish I could give them more then 5 stars. HIGHLY RECOMMEND!

and pickup, Marie was very understanding that I was coming in from out of town and was very flexible to accommodate the dates and times that worked for me. Thank you so much, Spybaby!

and the attentiveness of the staff but walking into Spybaby put me at ease. The selection was great and the staff was absolutely amazing. They worked with me on the dress fitting schedule, even doing two of my appointments on the same day so that I knew I would be able to get the fittings done while I was in town. It couldn't have been a better experience, I'm so glad I said yes to my dress at Spybaby Bridal.

aria) was stupendous. We could not have asked for a more dedicated and experienced dressmaker...she was extremely accommodating, and did a beautiful job making changes to the gown to my taste. I will say that the front-end service at Spybaby's did give us some trouble...they are a bit pushy about following up on bridal appointments, and they double-booked my second dress fitting. We had to wait to be seen only after their other double-booked client was finished...as a bride from out-of-town on a tight schedule, this was considerably inconvenient. Overall, though, I was content with the services they provided, and they made the alteration process run smoothly.

he alterations and saved me from adding cap to sleeves to the dress, which after her alterations was gorgeous. They had a quick turn around time and had no problem with all of my fittings for last minuet changes.

e and beyond to make my day possible.

ge and experience of the employees surpassed any other bridal boutique that I walked into. Marie and Maria are extremely kind and gracious. I cannot wait to wear my gown! They made the entire experience one that I will always remember and I am extremely grateful to them.

they make you feel so welcome. I had a wonderful young woman assigned to my bridal party and I and we had her attention the ENTIRE time we were there. She helped me into and out of every dress that I couldn't manage to do on my own! They were supportive and honest in their feedback and I found the most GORGEOUS dress. Thank you!

actually end up buying her dress there as well as my mom's mother-of-the-bride gown and two of my prom dresses in high school. I've always loved this spot.

o take off your shoes. What a welcoming greeting. Then, paperwork is shoved at you that explains it will not share your info with anyone else (more on this later) and offered a skincare consult for free. I declined but was told I still had to fill out a few questions for it. Now, the dresses - they are old, totally worn and to the point of falling apart and none seemed stylish at all. The associate helping me ignored what I liked and brought in styles that she must have been trying to move. Every dress that I tried on was dirty and so beat up. I was told to "imagine" how I'd look. So, clamped into a dress that is 14 sizes too big, yellowing with beading actually missing, I was supposed to feel good and confident enough to make a purchase? Also, the room where you try on dresses is just one giant area so everyone else's family stares as you walk out. The associates couldn't care less. I had to fight back tears in the car for the drive home. To make matters worse, an hour later I received an email from the skincare consulting questions (that said they wouldn't share my email), trying to sell me products that I never wanted. NIGHTMARE EXPERIENCE. I would not trust spending my money here. Nothing was organized or enjoyable. They clearly only want to take advantage of brides. Please, save yourself the struggle and let down and shop elsewhere.

they found my dream dress.

that I felt beautiful in, and everyone there was so lovely every time I went in.

ing and happy. It was by far the best bridal appointment. So highly recommend this wonderful salon.

rkle, I didn't want to look like a disney princess. I wanted something classic and timeless, with a modern twist, and some sexiness. I tried on a bunch of dresses, even some I figured I wouldn't like. The attendant helping me was really supportive in helping me make decisions, since there are so many gowns to try on. She really encouraged me to use my intuition, and not second guess myself. The moment I put on my dress, I felt fashionable, yet classic, sexy, yet conservative. Since I was planning my wedding from out of town, they let me hold the dress for the weekend, before deciding it was the one. I tried a few other places in the area, but all of the dresses were basically the same- ugly, sparkly, poofy, strapless, not for me. I went back to Spybaby and had to order the dress with some alterations. Again, since I live out of town, Spybaby held onto my dress right until the day before the wedding. Each time I'd come into town, I'd just call and make an appointment for a fitting. And each time I did I was able to bring different shoes and jewelry so that I could figure out my look. The only issues I had were that when I went for a fitting a few months before the wedding, the seamstress had pinned my dress with the wrong bustle. Fortunately she hadn't sewn it yet, but I had to be firm that we had agreed on a different bustle, and that she needed to make sure it was correct. Also about 5 days before the wedding I went in for a fitting. There were still a few alterations to be completed, and they were acting like they had all the time in the world. I reminded them that my wedding was 5 days away, and they all looked like a ghost walked in the room. It was wedding season, so they were very busy, but they had made an error, thinking that my wedding was 2 weeks away, rather than 5 days. The seamstress got to work and the dress was fortunately finished with a few days to spare. Im looking at the wedding pictures now, I do see where there could have been just 1 or 2 more simple alterations to make everything flawlessly perfect, like tightening a strap, and tacking some lace, but overall no one else would have noticed, and I am very pleased. My words of advise, with any bridal shop really, is to be your own advocate. They are very busy, and the don't remember every detail of what you want, so you have to speak up for yourself. I think Spybaby Bridal has the best variety and quality of dresses in Syracuse, and I recommend them.

seless. I pulled a few dresses that I liked and she just had no idea how to help me. She pulled dresses that were nothing like I was describing to her. She also continued to pull size 6 dresses for me to try on...a size 6 I am not. I told her I wear a size 10 jeans and medium in shirts. When the 6's weren't fitting (obviously), she started pulling size 22 dresses. They were so big I couldn't tell what they looked like on me because they were about twice the size I needed. When I said something to her about it, she had a snotty remark about how I wasn't going to try dresses on in my exact size. I obviously knew this, but your telling me the store has no sizes between a 6 & 22? Also, she didn't help me put any of the dresses on. Every other store I've been to, the associates help you get into the dress so it's on right and you don't ruin their dresses. I found a dress I loved, and would have spent over $2,000 there, but I was so disgusted by the awful customer service that we left the store, and none of the associates could have cared less. I'll take my money elsewhere, thanks.

le strings she had sewn in literally ripped off of the dress. I spent the entire cocktail hour getting hundreds and hundreds of safety pins pinned into my dress to try to make a "bustle" which ultimately only half worked. So I missed cocktail hour (which I did first look specifically so I could attend) and had to dance with people stepping on my train the entire night. I e-mailed the shop's owner twice to let her know this had happened and never received a response... Once they take your money they don't care about you... I also paid to get my rehearsal dinner dress altered (dropped off in June) and the seamstress just kept saying she couldn't fit it in... 3 days before the wedding (which was Aug 21st!! 2 Full months later) it was finally done, I went in and it was entirely too tight in the chest area. I had to go out and buy a new one, just what a bride wants to be doing 3 days before her wedding... I was honestly shocked that I didn't get a response back, a simple apology would have been nice... Stay away!

e, and Spybaby provided the alterations. Everything came out beautifully, comfortably, and at a reasonable cost.