Working with St. Louis Transportation was easy until our wedding day. We ordered a bus from 1 pm - 6 pm, but come 1:15 when we were supposed to leave for photos in the bus, it was nowhere to be found. Dispatch was unavailable by phone despite n...umerous calls, and we had to have our entire wedding party drive themselves to Forest Park for photos (not easy considering many got dropped off at the church knowing they wouldn't need a ride all day). It turned out that our times were recorded incorrectly as 2 pm - 7 pm, but we had a very precise schedule to follow with no room for an extra hour of waiting. We missed out on a lot of photos we wanted to take because of this scheduling snag, and while we were offered a small refund when we called the next week, it took a decent amount of work to get a reasonable amount back and my call was not returned for several days.
I do want to note that our driver was told the wrong times and none of this was his fault - he was very nice, made us feel safe, and even gave us his bottle opener when we couldn't find ours. However, I would not recommend this company as the stress on our day-of was not worth it and we didn't get nearly the benefits we paid for because of the scheduling problems.