Kate and Rich are great people to work with, and our video came out great. On wedding day, they didn't appear intrusive to us or our guests. I do remember them pulling me and husba...nd aside a bunch of times so they could get some shots they wanted. Seemed slightly annoying at the time, because we just wanted to dance and try to enjoy ourselves, but once we saw our video, we realized it was definitely worth it and we could see why they were doing that. We also purchased the Highlight video, which we loved. It came out great. We wish we could have gotten that before the actual video as a teaser. Time frame to get everything back was 4 months (for us). Our only complaint was them not capturing 2 things we asked for (interview/best wishes from guests and a shot of the photo collage I danced to with my dad). We defintiley love their team, and our video, and would definitely recommend them :-)