I was truly disappointed in the experience I had with Stella! Baking Company. My wedding venue had nothing but wonderful things to say about them, which I trusted.
I met with Christine, about a year before our wedding due to the fact that we l...
ive in Texas and I don't come home often (we are NJ natives, which is why our wedding is in the area) and wanted to get the cake taken care of. We didn't want a super complex design so I figured this was safe to do. My mom and I did the cake tasting and I was even able to buy some cupcake versions of the cake to bring home to my husband ( yes, i took them on the plane home!). I gave her a photo of the cake we wanted, a three tier cake with simple lines. I asked for pearls to be placed on each tier, the one request my husband made. Then I asked for a white dahlia and purple flowers to be placed along the left side of the cake- the reference photo I gave her shows something similar with pink flowers. I was assured this could be done. It was all notated even on the contract that was emailed to me.
I was making my own cake topper- a giraffe figurine Mr and Mrs on the top and she gave me a platform I could decorate. Easy.
Since we wanted to add the flowers- not included in the price from the venue- and because we were only having a 50 person wedding, we needed to pay for a third tier. The "anniversary" tier at the top was not included. Okay, fine, we paid the extra.
I emailed her about the base I was later deciding on, she was responsive to the emails. And right before the wedding, I asked when I should drop off the base and the topper. I was instructed to just bring it to the venue with my other decorations and they would take care of it. Okay...
The morning of the wedding- we had a brunch wedding- I saw the cake and was shocked at how it looked NOTHING like the photo I had given them for reference. It also did not match anything on our contract. The contract listed specific flowers, placement, and the pearls around each tier were missing on our cake! I am still astounded, a month later, that this cake was made so wrong. At that point on the wedding day, seeing the cake 30 minutes before the ceremony, there was obviously nothing I could do to fix it.
The only reason I am giving even 2 stars is because the cake tasted very good, better than the tasting cake even. But I am upset everytime I look at our photos from that day. It's totally inexcusable. Stella! offered to give us the extra we paid for the top tier and the flowers back, which obviously was better than nothing. But the cost we paid per person for the cake we did not receive back- and the venue told me to contact Stella. At this point, I am just truly disappointed because I can never redo this cake. Many cakes I have seen done by them have been intricate and beautiful. Ours is very plain, and it almost seems like they forgot they had the cake to do for our Friday morning wedding. I am not sure, but obviously, still upset on my side.