We used Stems for our wedding for rose petals to decorate the ceremony aisle, ceremony arbor floral piece, all centerpieces, cake flowers, boutonniere's, 9 bouquets, a lay flat box... for our photographer and a toss bouquet I never saw. I will start by saying that the flowers were beautiful for the wedding. I love the arrangements and everything looked great. Great work on that part. However, the process to get there was horrible and picking stems was the most stressful part of wedding planning for me and I did everything myself without a wedding planner so that is saying something. The first appointment was great but after that Kim was very hard to work with. She told us she would reach out closer to the holidays to set up our second appointment when we would sign and pay the rest of our invoice. She never called and when I called in late December to check in she said that the rest of our invoice was still due in 2 days and we needed to sign even before our appointment when we would confirm everything. She then cancelled our second appointment and needed to reschedule which is understandable. However, she double booked herself for our rescheduled second appointment and then rushed us through it because of that and having another couple waiting. After our meeting, she sent me the updated proposal which had none of the changes we made. I had to go back and forth with her multiple times to get everything we talked about in the meeting added onto the proposal. It made me extremely nervous something was going to be forgotten or left out. She would sometimes take a week or two to respond to my email if at all. 4 months before our wedding, I asked her if we could move up the time of flower delivery on wedding day and never heard back ever on it, but I checked the proposal and the time was changed on there to what I asked so she received it. Right before 30 days, I noticed that she missed adding greenery around our centerpieces which she had even drawn for us to show what our centerpiece would look like during our first meeting. When I asked about it, we were told it was not included in the original price and would be additional. She told me to drop off the vases to her the Monday of wedding week and when I arrived during business hours, the shop was locked and closed. I had driven over 30 minutes and left work early to make it. I had to call her cell and she told me to leave my bud vases and my late moms headpiece which they were using parts of in my bouquet under an overhang in the rain in front of the shop. The day of, she was kind and kept showing me the work they were doing to make sure I was happy with it which I appreciate. They did forgot to put said greenery that we added and paid for around some of the centerpieces but she took care of it once I mentioned it. The work is beautiful but I was extremely stressed dealing with her and the awful communication. They did my sisters wedding and I was so disappointed we did not receive the same service they received after giving them both daughters in my family's business.