Story Inn Bed & Breakfast

over charges, over promises, and under delivers. Below is a VERY abbreviated list of items that went wrong. 1. Ceremony location was not ready 20 minutes (not an exaggeration) before the ceremony - This only got taken care of because my officiant noticed and scrambled to make it happen. (I had also noticed and reminded them of this on Friday.) - I literally just expected them to wipe down the benches and remove an undesired arch (as agreed upon). - The reception area was also not set up as discussed. My partner and I had to spend 1.5hrs pulling dirty chairs out of the barn and fixing the setup when we arrived on Friday. 2. Bar setup was a disaster - the issues here, could be a lengthy review on their own - Received <1/4 of the pre-paid volume of batched cocktails. Meaning my guests paid for a significantly higher amount of drinks and the venue made a lot of money by not providing what was agreed to. - Changed out my pre-paid wines for sweet, ‘local’ options (we are in Indiana). - Could not take cards at the bar (even though this was explicitly asked about and assured). Instead, started tabs with guests credit card info written down and went to another building to run them. (This is apparently what Rich knew would be the case when I asked but did not think was worth mentioning.) - Did not have some of the beers agreed on for Friday evening gathering. - Put out a tip jar even though I had already been required to pay 20% gratuity on the entire invoice. 3. Very clearly under-staffed and unable to serve food in the manner agreed upon in advance - Our entire dinner was intended to be passed hors d’oeuvres. Agreed in advance that all items, other than a charcuterie setup, would be passed. I never saw a single item passed. They assure me that 3 out of 9 items were passed. - The venue event coordinator had to bring out food because she had no one else to do it. This prevented her from doing any event coordinating. 4. Hosted another event at the same time as our wedding 5. Did not receive several items and services that were agreed upon in advance 6. Poor treatment of multiple guests When I reached out to the owner about these issues, he refused to take any accountability. If you have read how he has responded to other negative reviews on Google, that will give you a glimpse into how we were treated.  My original review was too long for the character limit. There were so many other issues that we dealt with. If you do decide to book, I would recommend forcing Rich to put every detail (including items that he claims are included, volumes of cocktails, head count of wait staff, etc.) onto the invoice. If you do not, he will not follow through. I will also recommend not using them for catering. The food was good, but not worth what we paid for it. You will also want to consider adding a day-of coordinator if you use this venue – purely to force them to do what they agreed to. Rich puts a mandatory 20% gratuity on the ENTIRE bill - that includes the venue, catering, alcohol, and any rentals you make through them. I knew it at the time I booked and mentally added it to the cost of the venue, but you will get almost no service at all so that 20% is just going into Rich’s pocket. I hope to never have to deal with Rich ever again and will probably never return to Story.