Strut Bridal Salon

planning became months of unnecessary stress because their dishonest business practices. I purchased my dress in November 2025. After choosing a dress, my stylist (Aubrey) rushed me through the checkout. She took measurements and recommended I order one size up from the sample. At checkout, she told me I had to put a 50% deposit down. As I’m actively tapping my card, Aubrey mentions there will be a tariff fee but it will be removed if the tariffs go away by the time my dress arrives. She tells me to check my email to review and sign my purchase agreement. I click the link, which takes me to a payment portal that says “You’re good to go!”. Once I get home, I review the email receipt and see a blank copy of the purchase agreement attached, which I never had the opportunity to review or sign. I notice their policy is actually a 25% deposit. I also see that the tariff fee was $350 plus a $150 shipping fee that wasn't disclosed. I also noticed my waist measurement in the portal way off. The next morning, I call the dress store immediately and speak with the manager, Tamika. She offers to have me come try on other dresses, and refuses to cancel my order despite the undisclosed fees. Tamika also re-measures me and confirms the waist measurement is five inches off. I asked to be sent the size chart before the dress was ordered. He agrees, but I never receive it. In February 2026, the tariffs were deemed illegal, so I called the store to ask if the fee would be removed. I was told that they would “have to see”. Again, I ask for a copy of the size chart. They don’t send it. I continue making payments on the dress, but leave a balance, expecting the tariff fee to be removed at some point On June 15th, my dress arrives and I make an appt for the first time slot the next morning. When I arrive to the salon, the lady behind the desk immediately asks me to pay my balance. I ask if I can see and try on my dress first and she responds by telling me “I guess, but it doesn’t matter because its your dress either way. You signed a sales agreement.” Girl what.. that was incredibly rude but okay. I explain the reason I hadn’t paid the remainder online is because I was waiting for the tariff fee to be removed. She brings Nick out (who is very nice, but unfortunately works for the worst business ever). Nick tells me I can try on my dress while he looks into it. I try on the dress and it fits (thank god). Nick says only his manager can remove the tariff fee, but Tamika is on an airplane and is unreachable. We agree I will come back on Friday. Nick also says Tamika will call me on Thursday to discuss the issue. She never calls me. On Friday, Tamika INSISTS that they paid the tariff when the dress was *ordered*, not when it came into the country. Which is not how tariffs work… After arguing for a couple minutes, she emails the owner. While we waited for a response, Tamika looked through my file for the signed sales agreement and was unable to produce one (obvi) because Aubrey never printed one out to show me and have me sign. Tamika finally says the owner has agreed to remove the tariff fee "as a one-time courtesy." She again *insists* they paid a tariff. ALSO, when I checked out, the total went down way more than $350, which means they were charging tax on the tariff fee.