Stunning & Brilliant Events, LLC

ful. On our wedding day there ended up being a massive storm in the evening and the S&B team shouldered the entire brunt of that coordination, leaving us to enjoy our time with family and friends. If we were going to do it all over, we would use Madison S&B again!!

industry professional to find the right venue. Prior to booking, communication was amazing. Madison responded very quickly – typically within a few hours or even less than that and was willing to meet with us after work hours to ensure my fiancé would be able to attend. She ended up recommending one venue we really liked and she stated was in budget. She did advise that she received preferred vendor pricing, but we had to book her first to receive. We unfortunately fell for her promising something that was not hers to give. As soon as we signed our contract and paid our deposit, communication fell off a cliff. We toured the prior mentioned venue and wanted to move forward with it. We got our quote and it was not at all in line with expectations and emailed Madison and the staff planner who attended the tour with us for clarification on the pricing and overall budget. After a few days, we had not heard from either of them, followed up, and it still took about another week to actually receive answers to the questions we had. We were informed Madison experienced a family emergency during this time; however her staff planner should have been able to answer our questions or at least advise us of the situation, but we were left in the dark completely. When we finally did receive the information about 2 weeks after asking, if was very clear Madison did not listen to our needs at all. The quotes and budget outlines we received were out of budget, inaccurate from the research we had done ourselves during that 2 week hiatus, had 2x the amount of guests we had discussed, and were missing critical line items in a wedding budget (a dress, her fee, etc). It was very clear we were not a priority to this company. We decided to switch directions and pursue an all-inclusive venue and notified Madison we would no longer be needing her services. We asked for our deposit back due to the minimal assistance received and were denied. We expected this as our initial contract stated the deposit was non-refundable, but it didn’t hurt to ask. This is where the largest red flag came in. Stunning and Brilliant Events uses illegal language in their exit contracts banning ex-customers from leaving bad reviews. The exact language is “There is to be no slander to vendors and/or bad reviews written in regard to Stunning and brilliant Events or client will be responsible for all collection, court, and attorney/costs/fees.” The Consumer Review Fairness Act which ensures customers the legal right to leave a negative review and also prohibits companies from making legal threats to ex-customers. From the lack of negative reviews on this company, it seems as if others did not do research to know this was illegal and request it be removed from contract language prior to signing.

ld recommend her to anybody. Thank you for being the backbone, angel, and absolute best to ever do it S&B Team!!