Suliman Photography

prior to the COVID pandemic, which affected us and so many other couples, and we hoped it would pass before our day. Due to the restrictions and closures, we eventually were forced to cancel at our venue and we planned a small ,private ceremony. We had hoped to still have Abby capture our day on a reduced scale due to the incredible circumstances. Though we initially booked him for 8 hours, we asked to work with him to find a reasonable solution for the revised plans which he was unwilling to do. He only provided us three options that we believe showed us no compassion or willingness to find a mutual, reasonable agreement for both parties. 1. Reschedule our wedding. This offended us because we believe he essentially asked us to reschedule our wedding around what was beneficial for him.  2. Photograph a maximum of 45 minute ceremony-only session, while requiring us to still pay the full 8 hour price. He offered a 2 hour shoot as well and that the deposit was transferrable for a year, however he knew that we were moving out of state afterwards and that this was unlikely. Even then, we did not feel this was equivalent to the full charge he was asking for. We asked him to cover the ceremony for a lesser price due to the circumstances, but we were unable to come to an agreement that benefited all parties. We believe this option was highly unacceptable and unethical because he would be doing less than 1/8th the work but get paid the same. 3. Cancel his services and forfeit the retainer. The only positive we saw here was that we were released from paying anything further. We asked him multiple times to please work with us to come to a reasonable, mutually beneficial solution but he refused to offer more options. He repeatedly told us he has to worry about his business, but being in the service industry, we are his business. It is our opinion that he showed no compassion or integrity and took full advantage of the situation we were in. We felt as though were forced to cancel his services since that was the only reasonable option he gave us. We were shocked and felt that he did not make us, the customer, his priority. Though we believe he would have done a great job, it is what we perceived to be a great lack of compassionate customer service that drove us to make the decision we did.  We could have taken this to small claims court and easily won, but we moved out of state days after the wedding (which he knew) and it wouldn't be worth the trouble to deal with him at this point. We had an unfortunate ending to our relationship with Abby Suliman. We do not want anyone else to deal with the stress and disappointment we did in what is supposed to be such an exciting and beautiful time of your life. We hope anyone who does hire him is blessed and does not deal with the issues we did.