Susan Deborah Bridal

w changes in design. We were moving the back of the dress all the way down to my lower back. The dress came in and because it was supposed to be completely fitted to my body I was expecting the alterations to be the hem and bussel. The back was not as low as I wanted but they said they couldn’t go that low or it would ruin the structure of the dress… even though that’s not what they told me when they approved the move. When we tried the dress on before the bottom was hacked it was in triangle shapes like a 5 year old had cut it my mom obviously freaked out because it looked awful for an expensive dress at which time they said they would fix it there was also a fold in the middle of the dress that made me look like there was a roll in my stomach, I am 5”11 and weigh 128lbs therefore I was not having it, they said they would fix is when I came back by the 9th to pick up the dress because my wedding was the 11th. I had gone back only to try on the dress and have the same issue. They claimed to have fixed it but clearly it was not they said I could come back in an hour and it would be fixed. I live an hour away so I had to find some place to go while it was done I came back and it was fixed however I could tell the sides by my legs were a little loose but at this point I’m already in tears because it’s two days before my wedding and it’s not fitting the way I want. As I was going to leave they tried to hit me with a $700 alteration bill some of which my mother had already paid saying sides and what not I said why does it say you did the sides when the dress was measures to me and should be trailered to me and nothing was done with the sides since it didn’t fit all the way anyway? She said they would fix it but I was balling my eyes out because I wasn’t going to let them do more harm to the dress… as I’m crying the owner is in the back on the computer laughing looking at pictures on the internet with her assistant they wouldn’t let me leave without paying for the alterations I don’t believe they ever did or should have had to expect the hem and bussel. They also had my vail rapped in a hanger and in a closed bag. I never opened the bag before getting to my wedding venue to find holes in my vail…… unbelievable for a $900 vail….. they were completely insensitive and did not care at all plus they kept pulling charges out of no where. I would NEVER use them again. They took what was supposed to be the most exciting time of my life and turned it into the biggest money grab making me an emotional wreck before my wedding

ctually browse for my own gowns with the help of the employees. They let me pick some and they chose some. Since it is a small store, they gave me special attention and allowed me to take my time, I never felt rushed at all like I did at Heart to Heart Bridal. The gowns here are gorgeous, couture but obviously expensive, so only go here if you have a budget of 3k+. My dress was over my budget and I probably shouldn't have tried it on :) But in that regard, the girl helping me tried to only show me gowns in my budget but I insisted on this one, I just had a feeling and I was right! I chose a gorgeous Eve of Milady ball gown and am so happy with my choice, everyone was amazed by it! I loved working with the seamstress here, she was so honest and talented, a true natural with alterations. At times she was "too" honest which I fully appreciated but that seems to be the reason for some negative reviews. I thought she wanted the best for me, and she even made me the cutest mask from the extra materials on my gown! The owner gave me great tips for my under garments and accessories, they know what they are talking about! They also had sanitizer at the ready and were safe about wearing masks. My only cons are: They need more plus size samples, I had to squeeze into size 10-12 for every dress I tried on. The prices seem higher than average, even for couture. Especially for accessories or bridal party/ MOB dresses. For example, since I am plus sized there was an extra $300-600 added on to the final cost for extra material. I think this is a standard practice but it seems high. Also the accessories like the veil ran higher than I saw at other shops. The veil I tried on in the store seemed higher quality than the one I received and although I loved it, not sure it was worth the $900 price tag. There was no brand name on the veil. Also for the price, their gowns should come in a higher quality garment bag. My garment bag looked cheap and was falling apart, plus the plastic hanger broke under the weight of my dress. If I'm spending a huge chunk of my wedding budget here, there need to provide more high quality accessories. My other con is I wish they tried multiple times to reach me about my dress arriving. I accidently deleted the first message thinking it was spam, and turns out when I called to check my dress had arrived 6 weeks ago! Multiple calls would be nice! Overall, if you are looking for couture gowns this is one of the only places to go in the Rochester area. Trust their opinions but keep an open mind to finding accessories elsewhere unless you fall in love with something there. You will get extra attention here and can take your time shopping unlike most bridal shops, they make you feel beautiful no matter your size, highly recommend!

so her wedding dress years before!). The staff at Susan Deborah was absolutely amazing. They were so pleasant with me even though I did not get my dress there. The alterations were amazing and so detailed. I even found a jumpsuit to wear to the afterparty that they were able to alter and give to me for a discount! I had a wonderful experience.

ors. I felt pretty fancy trying on gowns there. Our consultant listened to what I was looking for, but also used her own wisdom and experience to recommend some dresses for me. It turned out that the first one she picked for me was the one! I really trusted everyone who worked there, and I knew that they would help me look and feel amazing. The dress was something out of a dream and with the help of the skillful seamstress, it fit flawlessly. They even helped me figure out my bouquet, hair, and shoes! I can't thank them all enough for making me look and feel so beautiful!