Updated 8/7: general manager is working with us to rectify the situation.
My husband and I got married here earlier this month. The low rating is due to the interactions with the ...venue coordinator Norah and the staff.
6 months before our wedding day, our day-of coordinator Olivia Round quit unexpectedly. We then hired Norah to be the day-of coordinator, paying her an extra $1000. She guaranteed she would hire all the necessary staff to run the event (costing us $1000 more). We put a lot of trust in Norah even though she was not friendly to us and felt her disliking of us translated into the service she provided, for example:
-We had a charcuterie table we constructed the day before in the fridge for guest appetizers. Norah’s only job was to move it out of the fridge right at the start of the event. Two hours into the event, the charcuterie table was still in the fridge. When the mother of the bride inquired about it, Norah did not go and get it; instead the mother of the bride and her husband had to lift the extremely heavy table out of the fridge to get it to the guests.
-Several requests from the DJ, family of the bride and groom, and wedding party were ignored by Norah and her staff. For example, the staff refused to cut the wedding cake.
-When the bride asked Norah for help bustling her dress, Norah was complaining there were millions of ways to bustle a wedding dress and kept saying someone else should have known how to do this.
-We were constantly behind the timeline schedule. Norah only checked in with us a handful of times informing us about being behind schedule, but not offering many solutions to make up time.
-Not a single candle was lit (there were over 300 candles). Although it was windy, there were many candles inside that could have been lit and were not. This felt especially shady because of what happened with the clean up of the event…
Despite us telling Norah we would retrieve our belongings the morning after, the staff ate our leftover food and took many of the bride and groom’s belongings as “first come, first serve.” The items were hidden from us for nearly 40 minutes and we only retrieved the stolen items after several confrontations with staff.
-When we inquired about specific items e.g. bud vases and candles, the staff was dodgy and would not show us where things were. After more direct confrontation, a worker went to HIS CAR and got out one of six boxes of bud vases.
-When confronted AGAIN asking for the remaining decor items, staff said: “Oh well Norah told us we could take whatever we wanted.” He then finally pointed us to a spot we did not have previous access to where our items were hidden.
-The items hidden were about half of the decor, many items unused for our wedding. All the candles were there which made me think: “were they trying to reuse or resell our candles and that’s why they didn’t get lit?”
Overall, we still had fun at our wedding, but with all of this, it was difficult for us to enjoy ourselves. Norah did not follow up with us once after the event, just charged $5000 on my card without communication. It felt clear that her and her staff did not like us from the start and unfortunately, these memories will stay with us forever when we look back on our wedding day.