Sweet E's Bake Shop

eir pictures or website fool you. They may look like professionals running their business but they are not and they are awful. I ordered two specialty birthday cakes for my daughter’s 8th birthday. One two tier cake and a number cupcake cake. I also ordered 2 dozen gluten free cupcakes and 1 dozen vegan cupcakes. That never came! My confirmed delivery window was 11am-2pm, the timeframe I had for my daughter’s birthday party at a rented venue. By 12:30pm I hadn’t received any contact by the bakery about my delivery being on the way. So I decided to call the bakery to get an update. Both phone numbers provided. No one answered. I left messages and emails to try to get someone to update me on my order. Surely my $1200 order was being worked on right? Even if it came at 2pm we still had the space to sing happy birthday and hand out cake and desserts. I knew my delivery was up to 2pm at the latest so I waited until 2pm. They’re professionals right? Wrong again. The party ended and everyone left by 2:30pm with no cake or desserts. At 3:30pm when I was already driving back home I get a call from the courier saying they were ready to deliver my order. I said I just need a refund because the party is over and no one was there anymore. It was 1.5 hours past the latest time they confirmed for it to be delivered. From 12:30-2pm I had called them repeatedly and no one answered my calls, voicemails or emails. They just stuck their heads in the sand. If they had just answered my calls or emails or gotten back to me I could have tried to salvage the situation. I could have sent someone to pick up a cake and desserts from a grocery store or Postmated something. My daughter, family and friends didn’t have to be left with nothing. Anything would have been better than nothing. I counted on their professionalism and because of their lack of it, they ruined my daughter’s birthday party. My daughter cried and told me it was the worst birthday party ever because there was no cake and she didn’t get to blow out her candles while her family and friends sang happy birthday to her. AND when another mom saw me pacing on the phone stressing and asked me what was wrong and I told her the desserts and cake have not yet come and they are not answering my calls or emails, she asked what company I used. I told her it was Sweet E’s. Her eyes grew wide and she said THEY DID THE SAME THING TO HER 2 WEEKS PRIOR AND RUINED HER DAUGHTERS BIRTHDAY PARTY AS WELL. My experience is not a one off or rare mishap. This is just how they are. And they are awful. It took me 3 days before I was able to get a hold of anyone. Not because they checked their inboxes and got back to me, they made no attempt to reach out. I had to call them repeatedly for days until someone finally answered to get my $1200 back. I’ll be using Baby Bea’s Bakeshop instead in the future. A little more expensive but worth it for her beautiful work and professionalism.