My husband and I are gluten-free, so I had to find a bakery that would do a bride cupcake and a groom cupcake using GF ingredients (we opted for cupcakes instead of a wedding cake). I shopped around for different quotes, and Sweet Karma was the... cheapest. The woman I spoke to on the phone was really helpful and pleasant. My friend and wedding coordinator went to pick the cupcakes up the night before the wedding - there were three in total (me, my husband, and his niece). As the girl who was ringing up my friend was putting the cupcakes into a bag, she dropped my husband's niece's cupcake, totally ruining the frosting on the top. She barely apologized for the error and brushed it off. Their containers were also too small for the sizeable bride/groom cupcakes, so the little bouquet and boutonierre that were piped onto the top were squished and ruined, too. The cupcakes tasted great, but the customer service was pretty awful.