I can't say enough about how wonderful it was working with Tamzen! I live in Pittsburgh, but my fiancé grew up in the area and his family is there. It was important to me to involve his Mom in the process, so we went looking back in August. I ...had already been to a few appointments elsewhere and was beginning to get overwhelmed, but Tamzen and her staff were helpful, honest, and warm people. It was a little too early to make a decision, so I booked another appointment for November. I went to some local bridal shops in between, and I had found a dress online that I loved that wasn't out yet. I called Doc and corresponded with him a few times over the phone as he tried everything to get it in for me before November to try on, which was super appreciated and wonderful customer service. When we went back in November, the experience was just as wonderful as the first time. I brought my Mom, his Mom, and his sister, and I ended up "saying yes" to a dress I had fallen in love with the first time I was in the shop. Tamzen was very helpful with suggestions about belts and other accents to my dress, and my Mom ended up finding her dress as well! I've been recommending as much as possible to people here to make the trip, but if you're already in the area, go to this wonderful shop!