Tents and Events

ain to them that our guests were still using them! They weren't scehduled to be picked up unitl the next day but they were overbooked and need them...

ve me a 25% discount for early booking and they had all the tables and chairs that I had wanted. I paid my down payment in February, and then had it paid in full a few months later. I spoke with them a few times to verify the order; the last time was the day before the wedding. All was a go. They were scheduled to deliver between 8 and 11 am. 11:00 came and they had not yet shown up, so my coordinator called and couldn’t get a hold of anyone. There was an emergency number given on the voicemail, so she called that. After calling for nearly 45 minutes, someone finally answered. When she told her about our problem, and that we were still waiting for the tables and chairs, she said “sorry, I don’t know what to tell you” and then hung up on my coordinator. 2:00…4:00…nothing. My wedding was to be held at 5:00pm. We decided that we didn’t have a choice but to use the banquet style tables that our venue had available for us and my mother in law had to fun out at the last moment to buy table covers for these tables. My wedding was Saturday afternoon. Monday came and we called. At first my mom’s called were ignored. Then she got through to Kim, who apologized but gave no explanation. She did give us our money back, luckily for her. But my mom (who was handling this while we were on our honeymoon) rightfully expected an explanation. I wanted to talk to the owner, Dallas, who we found out was the one who was supposed to deliver to our wedding. He continued to dog our calls until 10 days after the wedding. I continued to call daily, and this day his receptionist must have been out of the office, because he picked up the phone. I’ll tell you this; he was thrown off kilter when I told him who I was. He was virtually speechless! And he didn’t have much to say after he got over that, either. The expected excuses were thrown around. Nothing else. He told me that He contracts out through other rental companies and that the items he had requested were not available that day as expected. So instead of calling me and explaining like he should have, he buried his head in the sand and pretended the problem didn’t exist. I would not wish this experience on anyone. DO NOT USE TENTS AND EVENTS IN KENT, WA!!!!