I took my MOH with me to my wedding day make up trail on 6/29/14. First and foremost, any professional MUA needs to make sure they have the wedding date available before they can book a trail, especially for a wedding. First and foremost, the d...ate being available Sept 6,2014& she said “let me check … yes I have it available.” She proceeded explain the deposit required, the minimum # of people & signed contract. These additional people didn’t even get their make up trail and only paid based on my word. Fast forward to Aug 6, she invoiced me & still didn’t realize that she had double booked. In addition, she just emailed, send the check to the address with everything to be paid in advanced and she was going to be out of town from the 4th to 13th of Aug. Then Aug. 19th she called me, but I didn’t speak with her until the 20th. To my surprise and most horrifying nightmare, she expresses how “sorry she is and she messed up.” She even had the audacity to write, “As a business owner, I take pride in my business and I know how important this big day is for my Brides. I am mortified that I have made this mistake again. I can not express how truly sorry I am.” I didn’t know what to do, so I began scrambling for a new MUA, someone who truly does take pride in their profession and definitely not a referral from her. She tried to fix this by pawning me to a friend who also is a MUA. I was also getting pressured to make the decision to go with the friend since she was only holding the day s a favor. Even as she tried to fix this, she was rude, pressuring me to make a decision the day she informed me she double booked, I called several places and everyone was booked. No one needs to go through a stressful situation such as mine. Furthermore, when I finally began to tell her what I felt and expressed my disappointment, she said that there is nothing I could say that would change the situation. She had already beaten herself up and apologized. Needless to say, this definitely resorted to just getting the full refund from the trail and the money invoiced that was sent around the 6th of Aug. This is the least she could have done except the way she returned the money. Instead of calling me to confirm an address to return the money, she emailed me and just looked at the contract “application location.” Now, who in there right mind just emails instead of call to find out and confirm an address? Not a professional MUA. She mails a check to an application location - so what if the application location is at a hotel? When was I suppose to get the check? Next year? Well, I contacted her to notify her the application location was incorrect. She said, “ bummer, that is not my problem.” In addition, she said she would not submit a new check until she got her check returned – as I informed her it would – Finally, two days before the wedding is when I finally get the check. She could have easy said I can either meet you or have you pick up the check at the salon I had my make up trail in Campbell – Palazzi Salon. This was her problem and the way she resolved it was unsympathetic and in my opinion she does not care about her Brides, but is more interested about $$. Thank God I got my make up done by someone who really cares about her bride, and makes sure the makeup is fresh! This person said she was in the business for 11+ years. Q: how do professional MUAs double book when they have been doing it for years and manage their own appointments. A: They don't.