I recently came into the store looking to upgrade my wife’s wedding ring for an upcoming anniversary. I wanted to trade my wife’s ring which I purchased from Tacker 11 years ago towards a new setting and then use her Mother’s center stone in t...
he new setting. After holding on to her ring for 2+ days for “evaluation” Thacker came back only to inform me that they could not offer any trade value for the ring. I will admit that this is a first for me, I have never had a jewelry store in which I have purchased a piece of jewelry fail to offer trade value for that piece of jewelry towards a new purchase. This is disappointing to me because I really valued Thacker’s reputation, and to me, the message is we will sell you our product for a premium price but it really has no value and we don’t stand behind our products. This is bad business!!
I will tell you that I have gone down the street to two of your competitors and they were more than happy to offer trade value for the ring. I have selected one of those competitors to build my wife a custom ring. You’re Loss!!
Reviewed On 7/16/2017 by Kianne R
Absolutely in LOVE with my ring! My fiancé raves about the service they provided from the moment he started looking. I have been in once to have a prong tightened, and was in and out in 5 minutes, with a cleaned ring, and tightened prong, and a...
n amazing impression of their customer service!
Reviewed On 3/21/2017 by Rob T
Jarrod was great to work with! He helped me choose the perfect engagement ring. He was quick to respond to my emails and answer any questions that I had. Great selection and great prices!
Reviewed On 10/27/2016 by Amber C
Rachel was amazing to work with. Process with quick, easy, and customer service was excellent. Definitely recommend and will be coming coming back.
Reviewed On 2/14/2016 by Melissa M
Everything was fantastic while working with Becky. We made a mistake by placing an order with someone different and it was as though the ball was dropped. We were supposed to get his wedding band November 22 and didn't end up getting it until 2...
weeks before the wedding.
Reviewed On 7/01/2014 by Lori T
Thacker has a huge selection to choose from and very friendly people!!