The Abbey Resort & Avani Spa

etting back to you with your requests and questions, and Kelly was always on it! Our wedding was a weekend long affair, and Kelly made sure every detail was exactly as we want it. I am so thankful that we can look back on our day and say it was absolutely perfect and we wouldn't change a thing!

e, and couldn't or didn't offer any help other than to comp 2 nights stay in a hotel room. The food was wrong, the BEO's are always wrong, because attention to detail is NOT The Abbey's strong point. If they try to make you work with Kelly Pohle, RUN!!! She has no clue what she is doing. Sadly, The Abbey is running an "amateur hour" with their staff. Nancy Trilla is about the only person there you can work with and get a straight answer. Her only short coming is she's super busy, doing everyone else's job, and fixing their mistakes. I don't blame Nancy, one person can only do so much, and when the rest of your team is incompetent to the 9th degree, you can only do what you can do. I'd advise before signing any agreements with The Abbey, make certain you have everything in writing. If they promise you something, make them write it, and sign it. For example, our brunch was suppose to run from 8am to noon. The agreement was they would serve until 10am and then leave the food out til noon for everyone. Come 10am they needed to take it down due to health code. Half our guests never got to eat. One of our guests hotel rooms flooded from a leaking toilet, and their only remedy was a $50 credit. Ask for a manager? HA! None are ever working or return your calls. Even my emails to General Manager Michael Lucero went unanswered. Buyer beware, if you decide to book here, you're in for a wild ride! Guys save yourselves and your future wife the trouble, DO NOT GET MARRIED AT THE ABBEY RESORT!

edding together, and that is exactly what we had. Nancy Trilla and her team were there every step of the way to make sure details from meals, how tables were organized, and the Decorations looked just perfect. Our wedding was December 1st, and felt everything you could imagine from Winter Wonderland. I would also like to point out the behind the scenes work that took place from helping organize the bridal party, making sure all guests were seated for ceremony, to making sure my husband and I had the best night of our lives. I have received constant compliments on Nancy and her team, and what a phenomenal job they did to make our guest feel one of a kind. Thank you for all that you did for us, we absolutely loved every minute of our wedding and will come back at least once a year to enjoy the amazing steak we had at dinner. I would recommend The Abbey if you are looking to book your wedding. They did not miss one detail on our wedding day, and we could not be happier. Thank you - Katie T

nd the room reservation process my guests experienced. We were not put at ease during the planning process and experienced many customer service issues leading up to the wedding and even upon arriving. We had three different Wedding Sales Managers that we worked with throughout the planning process and two different Room Reservation Managers. Had we known there was going to be that much turnover in the staff we were working with I don’t know that we would have held our wedding there. One of the Wedding Sales Managers we had did not tell us our cocktail hour was not going to be able to be held outside when we changed the time slightly. Luckily we learned of this before the day of when we switched to a new Sales Manager. Our guests had a lot of difficulty reserving rooms as it was difficult to get ahold of anyone on the reservation line and then no one would ever return their calls. For the amount of money we were spending we were very disappointed in the service we received and that our guests experienced. We held our ceremony at another local outdoor venue that had more privacy and I’m wishing we would have just done the whole reception there as the sales team there made the process stress-free, unlike at The Abbey. Hire a Day Of Coordinator, something we did not do and wish I would have, as the groom and maid of honor had to set up the decorations at the reception hall the morning of the wedding because our Wedding Sales Manager was too busy that morning giving tours. The other disappointing thing is that I completed a survey two months ago where I expressed our dissatisfaction and still no one has reached out to me...

steak was from many of our guests) and the wait staff was friendly and efficient. The day was perfect in huge part to the Abbey!

ituation was dismal and dirty (FYI ladies there are an entire two toilets for a venue that holds 250+). It was an unseasonably cold day but the “tent” was freezing despite the Abbeys claims that it is temperature controlled. A family member was the florist and witnessed multiple encounters between the Abbey’s event coordinator and other outside vendors and said she was terribly rude, unhelpful and mostly absent. The site itself is beautiful, what a shame to have such subpar service and food!

o matter how frazzled and overwhelmed I became, our wedding coordinator, Gerri was right there and made sure details werent missed and everything went smooth. We were able to have our cocktail hour out on the patio followed by the reception area in the sandbar. our cake decorator forgot to put the cake topper on, so before the roo. was opened gerri already fixed the issue. I highly recommend the abbey resort for anyone looking for your dream wedding by the water

who was handling our room block had phenomenal customer service, she was AMAZING. There is a lack of communication at The Abbey. For example, not passing out welcome bags to all my guests when we paid $2 a bag for 50+ bags to be handed out. The salon and spa never returned my emails and phone calls to secure a 13 person bridal party for hair and makeup. It was a money loss for them because I went elsewhere since no one returned my multiple emails and phone calls. 2 weeks leading up to the wedding was stressful because we had very little communication with the wedding office. We had a final payment due but no finalized BEO. There was lots of back and forth. Wrong pricing on multiple lines. Things that had to be changed and asked to remove multiple times. Linen pricing was first given to us at their cost then 3 weeks later told us oh sorry that’s not the right dollar amount. One of the wedding coordinators flat out said she was getting my 250 person wedding confused for someone else’s the same day. Lastly, to all my fellow Lake Geneva Brides our there getting married, please do yourselves a favor and hire a wedding day of coordinator. That was our best decision ever especially with all the minor hiccups though the wedding planning process. Overall, The Abbey was a beautiful resort and we are SO over the moon happy we got married there! We wouldn’t have picked a more perfect location. They just need to work on their communication, level of customer service, and detail. People are paying BIG dollar amounts to have their rehearsal dinner, ceremony, reception, morning after brunch, and bringing in a 35 room bock for Friday AND Saturday night. The Abbey needs to work on their customer service if they are going to call themselves a “luxury” resort.

t. Not only for us, but for many of our friends and family, thanks to the support, help, and beautifying that were received and/or serviced to us, on behalf of the business highlighted in this review. We had our beautiful reception at The Abbey Resort in Fontana, WI – a top notch, world class, gorgeous, and groomed facility that can host big to small groups, provide for an intimate, or larger, festive party, and that has, on staff wedding planners and coordinators that know their business and will guide and aid you in planning your big day, to a tee.

lanning process. We did not have any worries leading up to the day. Tabitha was so organized leading our family and bridal party through the day. Thank you to Rachel and Tony for also taking such wonderful care of us during the reception! The whole staff from the front desk, to housekeeping, to In Room Dining and banquets, to the spa and restaurant was just spectacular all weekend. We have gotten nothing but amazing feedback from all our guests about the quality and friendliness of the service received throughout the weekend. The food was absolutely delicious and the bartenders were fantastic as well. We are so thankful to everyone at The Abbey for making our day so special!

hat had onsite bars, restaurants, pools, and a fitness facility onsite. The Abbey's annual boat show was going on during our wedding weekend, so that gave our guests another fun thing to do. Our guests commented on how friendly the staff was and how beautiful the grounds looked. The guest rooms were recently updated and the beds were very comfy! Thank you Claire for being so wonderful to work with!

roofing issue that would cause it to leak and they had to try and figure out an alternate plan. There was a few communication issues at the front desk where they were supposed to call someone to meet with me but missed the note on my reservation. Overall though, those are VERY small things in the big picture. There is no where else I could have imagined having a wedding, it was perfect for us. The Abbey has a very laid back feel. The best parts are the on-site wedding coordinators. Tabitha worked with us, and we absolutely adored her. She really did make sure everything ran smoothly. Claire helps with the room blocks and she is so precious and on top of every request. They are amazing. The Abbey seems like they really appreciate your business, and because of this it has a very intimate feel. Still, every place has some negatives. The Abbey can get pricey for guests because they have to stay for two nights. This is typical for Lake Geneva in the heart of season. So, if you want something for a younger crowd that's more affordable, it may help to look elsewhere. Still, looking at the prices at the Abbey compared to surrounding hotels, it's not too bad. Overall, I give the Abbey 5 stars and had the best weekend of my life having my wedding there!

excellent at what she does! Being able to have the rehearsal, ceremony, cocktail hour, and reception at the same hotel was very convenient for guests! We couldn't be happier with our selection!

g the event. She was easy to work with, prompt returning our messages and accommodated our wishes for the evening. We would highly recommend the Abbey for your event!

m guests on the atmosphere, friendly staff, and wonderful amenities. The Abbey Resort offers everything you need to entertain guests all weekend long. We highly recommend The Abbey and cannot wait to go back for a visit!

eam for making our wedding truly a dream come true. The entire year long process was the least stressful of all wedding planning. Tabby is a PRO! She is organized, responsive, sweet, incredibly helpful, and was a sheer joy from the beginning to the day of the wedding to partner with. Over a month later and I'm still receiving compliments from our 200+ plus wedding party of how perfect the weekend was. It was a weekend event with the rehearsal dinner at the Porto Room (food was amazing), wedding ceremony outside at the Harbor Gazebo (thank you weather gods) and reception in the Harbor Ballroom (perfection). What I also loved about planning this wedding was how supportive the local vendor community is of one another. Finally, a HUGE thank you to Tabby for helping my husband SURPRISE me with a Mariachi Band at our cocktail hour - what a moment! We will be back every year to celebrate the best day of our lives!!

ngs, blocking rooms, and logistics was absolutely perfect and easy to do. My guests loved being at The Abbey and really appreciated the convenience of the reception and rooms being in the same place. I also got many compliments on the food and service. My husband and I really could not have asked for a better experience planning our wedding! I highly recommend this location - absolutely fabulous!!!

ding day logistics with Robyn Moe, everything was incredibly easy and seamless. The whole hotel was the friendliest bunch each time we came up to the hotel, Robyn was the most amazing Catering Manager to work with, worked tirelessly to ensure the day went perfectly and the hotel guest rooms alone are gorgeous, recently renovated and so convenient after an evening of fun! Not to mention the food was delicious, which is especially hard to do when serving such a large group. We had a magical weekend and highly recommend this venue.

n, our rep. for customer service/rooms, kept us informed from day one on all our guests reservations. These two made wedding planning easy and an enjoyable experience. Lots of compliments from guests on the resort & food!

because the Abbey helped so much. Robyn was our contact person and she was phenomenal. We must have emailed her a thousand times with questions and she always responded promptly. She was very personable and professional. The resort itself was great too. After our reception, we ended up at the bar at the Abbey. The cover band that they had there was great. We ended up staying out til 2am with quite a few of our guests. It was like the reception that kept going! Great time. My only complaint is that the Abbey requires a two night minimum stay when you stay on weekend days. I felt bad that a lot of my guests had to stay 2 nights, but it all worked out. I am still so happy with the Abbey and would recommend it to anyone for their wedding.

for for our ceremony and reception. Tabitha helped us keep our heads on straight through the entire year we were planning our wedding. She was very responsive with all the questions brides have, and always gave us great guidance and advice when we sought it out. She was extremely organized and always made sure we were on top of everything we needed to do during the planning process with the venue. On our wedding day, she was also a huge help. She assisted in making sure our crazy bridal party stayed on track and that our ceremony, cocktail hour, and reception went off without a hitch. We didn't have to lift a finger the entire day and that is large because of Tabitha and The Abbey staff. From a ceremony perspective, I could not imagine anywhere but the Gazebo on the property as a place to have my ceremony. The reception hall was beautiful, the food was, great, and the service was exceptional. Claire was our point of contact for our room block, and she was also extremely helpful and responsive in guiding us through the process of having a room block. We did not hear any complaints from the guest about their stay at The Abbey. Prior to our wedding, The Abbey was always a place we visited by boat with our family to have a bite to eat or grab a drink. It will forever mean so much more to us, and I can't imagine hosting my wedding anywhere else. I would not change a thing about our day. Thank you to The Abbey staff for a truly perfect wedding weekend!

was always there to make our lives easier anyway they could. We worked with Tabby and from beginning to end she was amazing to work with. She was always very responsive to emails especially since we were coordinating our wedding while we were both deployed. She made the entire planning process a breeze! She is very knowledgeable, professional, energetic and has a great personality so she was a pleasure to work with. She even personally introduced us to the banquet manager to ensure that if we had any questions during the reception we could get it figured out but everything went exactly as planned! The food was outstanding, you wouldn't believe that they could serve a perfectly cooked Filet to 70 people but they did! The Chicken Fontina and Salmon were spectacular as well and we still have friends and family that tell us that it was the best food they ever had at a wedding! There are so many other wonderful things I can say about our day and The Abbey and their staff. We can't imagine having our wedding anywhere else. Our guests were blown away by everything the entire weekend. If you want a beautiful venue, attentive service, and great quality The Abbey is a must for your big day!

vice, and very very accommodating! Everyone we worked with especially Tabitha and Claire were sooooo genuinely nice and excited for us! They do everything in their power to make your day just how you want it. We would do our wedding here over and over again if we could! So I your looking to book your wedding at a beautiful, yet laid back fun atmosphere then I wouldn't look anymore, The Abbey is where it's at!!!!!!

she went above and beyond. Every question I had, every idea I had, every last minute panic I had she was there. Tabitha and her interns made sure that the tent was decorated exactly the way I envisioned it to be. She was flexible and understanding during the entire process. Our ceremony took place at the gazebo by the water and The Abbey set up a water station for all guests during the ceremony. The gazebo provided stunning views and amble seating for our 177 guests. The food was simply amazing at our reception. We served prime rib, a pasta dish, and short ribs. I have received so many compliments on the overall taste and quality of the food. The open bar package made sure all of our guests had a great time tearing up the dance floor. Or food during cocktail hour was wonderful too. Our guests are still commenting on the meatballs and grilled cheese! Overall, I would hands down recommend a wedding at The Abbey. The venue and our planner, Tabitha, made sure our day was picture perfect.

day of. In addition to the Abbey being a fantastic venue, they also supplied us with the names of some amazing vendors. Really the only complaint was the top tier of our cake somehow ended up with the gifts so it didn't look the prettiest when we got home but that is so minor in the big picture. I want to thank the Abbey so much for an amazing, perfect day.

ated as if we were the only ones there. I had many guests tell me that the food was the best wedding food they had ever had.

d and I just kept looking at each other and saying "this day has been so perfect" because it was!! We worked with Tabby and from beginning to end she was amazing to work with. She was always very responsive to emails and very organized. She made the entire planning process painless and fun! We worked with Claire to book our room blocks. She was also wonderful to work with, very responsive and professional. I didn't have to lift a finger on our wedding day. Tabby and her team took care of the entire set up. I just dropped off all of our decorations, reception extras, etc the night before to the wedding office with a list of where everything should go and it was taken care of! The food was outstanding considering the volume of these meals that they make. We had the Sea Bass, the Chicken Fontina and the Vegetable tower. One of our guests told me after the reception that the chicken "may have been the best thing I have eaten in my entire life". How cool is that?? I've been to other functions at The Abbey before with different menu options and the food was outstanding then too. Another plus, we had a lot of guests with various nutritional restrictions (gluten free, nut free, dairy free, vegan, celiac's). We had every kind of restriction imaginable it seemed like for some of our guests. Tabby assured us that all of them would be accommodated and none of the restrictions were a problem. Whatever our guests needed, they would make it happen. And they did! Other highlights: We were very impressed that one of the cocktail hour servers came and found us and let us have some of the appetizers! We weren't able to attend cocktail hour due to taking pictures. It was such a nice, unexpected surprise. -One of my bridesmaids tried to order drinks for us during cocktail hour. We asked her to get us Riesling and a jack and coke (not remembering that we didn't put either of those things on the bar). The bar manager found us and reminded us that we didn't have either of those behind the bar but said that he would put both of those things on the bar for us if we wanted because we were the bride and groom. We ended up just switching our drinks to things we did put behind the bar originally, but the fact that he found us and told us that he would accommodate anything we wanted was very impressive! It just goes to show that The Abbey provides great service. -When the cake was cut a piece was placed at our seats at the head table for us! By the time I realized the cake had been served on the dessert table all of the pieces were gone and I thought that we weren't going to get to try any, but again The Abbey service was outstanding and they thought of everything for us! There are so many other wonderful things I can say about our day and The Abbey and their staff. We can't imagine having our wedding anywhere else. Our guests were blown away by everything the entire weekend. We would recommend The Abbey everyday of the week. If you want a classy venue, attentive service, and great quality The Abbey is a must for your big day!

l, quiet, and quaint, just as we'd hoped, and we loved that we were able to go right from our ceremony to cocktail hour to our reception without taking transportation. Our guests thoroughly enjoyed themselves, and they all thought the resort was one of the nicest places they've stayed, from the rooms to the amenities. I want to give a special thanks for Robyn Moe, our wedding coordinator, who was amazing throughout the whole process of planning our wedding. She answered all of our e-mails and phone calls very promptly, and she made sure that our day was just as we'd imagined it. I can't thank her enough for bearing with us, especially towards the end when I was getting overwhelmed and had to change some things in a matter of days. She even picked me up in a golf cart to drive me from my room to the reception tent right before the ceremony when my husband asked her if she could. Also, Justin Juntunen, who helped us book our room and block of room for our guests, was awesome and was always there to answer e-mails promptly and take care of any situations we needed help with. I also want to thank Tauna, from the Avani Spa in The Abbey resort. She did my hair trial and my hair on they day of the wedding, and she was absolutely incredible at making my hair look just like the picture from Pinterest that I showed her. She was also very friendly, kind, and she made me feel very at ease on the day of the wedding. She is truly talented at what she does, and I wouldn't want anyone else to do my hair on the day of my wedding :). When we decided to book our wedding at The Abbey, we were given a list of their preferred vendors (from our officiant to the bakery we got our cupcakes from), and every single one of the vendors we chose was from that list, so we really appreciated how easy The Abbey made it to find the right people to make our day extra special. Thank you to everyone at The Abbey, especially Robyn, Justin, and Tauna. My husband and I had the most fantastic time at our wedding, and it's because of how wonderful and accommodating everyone at The Abbey is. If you are looking for the perfect wedding spot, The Abbey is it!

! Not to mention our coordinator, Tabby was absolutely amazing from day 1 of meeting her till the big day! Very helpful and sweet, she kept everything running smoothly and gave helpful tips and hints to make everything perfect that day! Highly recommend this venue and Tabby!! Thanks for our dream come true weekend!!

er when any issue with the venue came up she became very defensive to the point I did not want to ask her for anything on my wedding day. For example, the day before our wedding we were decorating the reception tent and noticed that there were a large amount of asian beetles in the corner of the ceiling of the tent. I brought this issue up to Pam and asked if they could be vacuumed up and got a very cold reply, something like: "I was just in there and didn't see any bugs". The bartender Jane was very unprofessional and rude at both the rehearsal dinner and unfortunately at my wedding. She was seen rolling her eyes and texting and quite honestly treated the wedding party, myself and my husband included, like we were white trash. I am a registered nurse and my husband is an electrician, both very respectable careers. We proudly paid for our own wedding, and it was beautiful, but I wish we would have looked at other options in the Lake Geneva area. The venues in the Lake Geneva area are very similar in price, so my suggestion would be to look around, meet with the coordinators, and research your heart out. This is your wedding day, it is supposed to be one of the best day's of you and your spouses life, please don't make the same mistake we did and chose a venue just based on the looks because you will be sadly disappointed with the staff at the Abbey Resort. Shortly after my review to the Abbey Resort, I received 1 phone call regarding my review and 1 letter from the management stating they were sorry for what happened. Unfortunately, this does not change how awful the staff was to my guests, my family and myself on our wedding day.

e and beyond for anything we wanted or needed. We absolutely loved working with them. The food was fantastic and we could not be happier with how the entire weekend turned out. Thanks for everything and we will be sure to let everyone know about our venue...

married in the pavilion and had the ceremony here outside as well. Everything ran smoothly. The reason I dropped it to 4 stars, was the Abbey requires a 2-night stay for all guests which deterred many of our guests from staying the night. This made me feel bad as I wanted them to be able to just relax and stay. Some things were not included in price as are usually included in hotel stay such as continental breakfast. Also, many guests felt that even with the block price the rooms were way too expensive. Overall, the Abbey was a great venue and we had an awesome weekend there.

can themed wedding Tabby seemed genuinely excited for us and had such a great attitude throughout the planning process. Tabby offered a lot of suggestions and was very much engaged which helped put us at ease and took a good amount of stress off of us. The Abbey Resort is an incredible venue and we would do the same thing over again. My wife always wanted to have a tent wedding that incorporated the “lake” feel, so when we found The Abbey we got pretty excited. Our guests keep talking about how awesome the entire weekend was. The great thing about The Abbey is that there is so much to do to keep guests entertained. Pools, Bars in walking distance, Spa, Restaurants… The accommodations / hotel rooms were well maintained and very clean as well. For our wedding weekend there was an awesome band at the Waterfront bar (located within The Abbey) that played both nights. We closed it down both nights as well! The food at our wedding was outstanding. Our favorite food is Mexican food, so we decided to have a Mexican buffet served at the wedding. We STILL have friends/family that tell us that it was the best food they ever had at a wedding! Again, our event coordinator Tabby Bell is top notch. She is very knowledgeable, professional, very energetic and has a great personality so she was a pleasure to meet with. Our hotel booking manager was Claire Roddy was great to work with as well. Everyone was so nice and accommodating at the resort. There is no doubt, we highly recommend The Abbey.

nights). A blast!

room block that allowed a ton of our friends and family to stay at the Abbey. By all accounts our guests had an amazing time staying there (great pools for kids, great restaurants, fun bars for after parties). But the big issue was how many other weddings were booked on the same Saturday. We booked first, with our ceremony at 3:30. But the Abbey then booked a second ceremony in the same location at 4:30 and a third one at 5:30. So that is 3 wedding ceremonies in the same location in 2 hours. We were really disappointed when we learned this. We met with the general manager of the resort to discuss our concern and he offered little help. He explained that since the Abbey has a short wedding season (which is debatable), their goal is to book as many weddings as possible each day. Overall, I think our guests thought the ceremony and cocktail reception were very nice. It really is beautiful there. And the staff at the Abbey were wonderful - not just Tabby but also Claire who helped with the room block and many others. And things ran smoothly all day. We just wished we had known how many weddings the Abbey books on each summer Saturday. Other brides should definitely know that there could be 3 or 4 or more other weddings going on at the resort on your same day. The Abbey may just be worth it - but brides should be aware of that fact.

the room. It was a last minute switch and the staff worked hard to make everything perfect. The reason that we picked the Abbey was because of Tabitha Bell our wedding coordinator. She was absolutely amazing. She worked hard to make sure every detail was perfect. I did not have to worry about anything the day of the wedding. The location was beautiful and our families had a great time the whole weekend.

ion in the ballroom. The first time I saw the ballroom setup was after the ceremony, and I was stunned with how gorgeous it looked (without me having to lift a finger!) Tabitha was so much help that day. She did everything from coordinating the main events and vendors to helping the groom and groomsmen put their boutonnieres on! :) My husband and I planned the wedding at the Abbey from a couple hours away, which we thought would be tough. It was such a breeze planning this reception with the help of Tabitha. Some of the highlights from our day: - Giant dance floor - Outstanding food - Beautiful, remodeled hotel rooms - Late night snacks! (Nachos, pizza, and hotdogs at 11pm when everyone is drinking and needs a snack. An absolute guest favorite) - Catered mimosas and lunches to our rooms while getting ready. - Beautiful space for a ceremony. Ours rained half way through, but it honestly didn't matter. The trees covered the guests nicely and it looked really pretty with the rain in photos. - The ballroom is HUGE and so pretty! You can see the entire harbor and much of the lake from it. - Wonderful bar selection, and the bartenders were so fast! If you are even considering having your wedding here, go and speak with Tabitha Bell! She will answer any and every question you have, show you the ins and outs of the Abbey, and ease you through the entire process of planning your wedding! Like I said, ours was planned from a distance away. We used some of her suggestions for vendors (DJs, photography) and booked them without ever meeting with them prior. Her recommendations were SPOT ON, and I couldn't have picked them better myself. It was such a perfect weekend. We love the Abbey and highly recommend it to anyone looking for a perfect wedding. It was like a destination wedding that everyone could make! :)

The communication, and speed of the work that was done to transition to set up for the ceremony to the inside in what seemed like no time and with no attitude shown to us. I believe it was set up in the ballroom upstairs and was very nice with an overview of the harbor. We used the Porto for the cocktail hour(inside because of rain) and also for the reception, it may not seem like a big space but it can be used wisely and use imagination and the Porto can be decorated to look even better than it is. There was also a guy that looked to be directly assisting Tabitha, whom I didn't get a name but was also extremely helpful and made sure we were happy with the event throughout different parts of the day/night. Definitely would recommend the Abbey for a wedding! The food for the reception was all just as good as what we had at the tasting and were not mislead. Many great comments received from people regarding how great the food was and how unique the Porto space was and loved how it was decorated.

rocess easy and stress free. The venue was absolutely beautiful and all of our guests told us how nice their rooms were. We would absolutely recommend this venue for a wedding!

during our planning process and she made sure our day was perfect. The Abbey accommodated our guest and our food was fantastic...our guests are still talking about how amazing our food was! The Abbey truly cares about you and your guest and wants you to have a wonderful day!

g day. Tabby was a pleasure to work with, she is the best! Tabby was very helpful and answered any questions that we had while planning our wedding. She was very quick to respond to emails and phone calls. Tabby made sure all of our requests were met. She made sure that our room was set up exactly how we wanted and that everything ran smoothly on our wedding day. Both my husband and I could not have imagined working with anyone else. She really made our special day even more magical than we could have hoped for. We had our reception in the Harbor Ballroom. The room looked amazing and was very spacious. The windows overlooking the harbor set up a breathtaking view. Our guests were blown away. The food was also top notch. All of our guests were raving about all courses of their meals. The bartenders and waitstaff were very friendly as well. We also booked a block of rooms for our wedding. The rooms looked great, were very clean, and comfortable. The Abbey would be a perfect venue to have a wedding for any couple.

esort was the Best! We had several out of state family and friends in attendance and The Abbey Resort provided a variety of activities for all ages. Fontana and the Lake Geneva area was beautiful with the autumn colors. We received excellent service from all aspects of the Abbey Resort staff. Tabby was exceptional!! Her professionalism ,personal ability and candor helped to make my daughter's wedding the magical event it was. Our guests stated it was the best wedding reception they attended, the food was the "best wedding food " and the setting overlooking the water was ideal. Our Wedding Weekend concluded with a Morning After Brunch which was delicious. Our entire experience was First Class! I definitely recommend the Abbey Resort and Tabitha Bell for your wedding venue...You will get the Best!!

ontinuing to work with us so closely - even a week after the fact; Tabby we just cannot say thank you enough. You, Stephanie and your teams helped us make all of our hopes and dreams, for our wedding day, come true and seeing our vision all come together...was incredible. Thank you so much for helping us make The Abbey "our place" Tabitha; words can't express how much it means to Clark and I. Everything with our experience at The Abbey Resort has been phenomenal. From us signing our original contract, to our overnight stays - planning, talking about September 13, 2014, and dreaming of our wedding day; to the many e-mails and many phone calls (sorry girls), to our amazing wedding and incredible reception - it was all everything and more. Always, Mrs. Wilson (I will never get tired of saying that)

s overlooked. What more could a bride ask for than to have no worries about the food, venue, service? Pam Linker is a "rock star" - calm, reassuring, focused on complete customer satisfaction - she is the consummate professional and worked with us to ensure that our wedding was perfect. The Abbey was the perfect "destination" wedding for a girl from Chicago with friends all over the country. We made our event a wedding weekend. Everyone raved about the Abbey and commented that it was a great location for a weekend such as ours. I wish we could do it again - and I wouldn't change a thing. I wholeheartedly recommend the Abbey for a wedding or any special event.

, exceeded all our expectations. Had our wedding in July , our ceremony was at the harbor gazebo, cocktail on the patio and the reception in the Porto room. Our guests truly enjoyed the tasteful menu and all the amenities the hotel has to offer. Though our wedding was small the staff made us feel special in every way. Our wedding coordinator was with us every step of the way , a big thank you to Pam. We have a memory that will last us a lifetime, and happy to share our experience. We now consider the Abbey or home away from home and cannot wait for our next visit.

rt is perfect for out of town guests and close to chicago/Milwaukee airports. Everything ran smoothly thanks to great organization. Everything seemed to be on time, food was good and people knew where to go. The harbor gazebo was beautiful for there ceremony and we had a lot of fun in the tent for the reception. The only thing that wasn't perfect was the spa- pretty expensive and the services were not that great. I would recommend getting your hair/nails done in town. I would also recommend having the wedding on Friday- much less busy and no 2 night minimum. We had the whole resort to ourselves. It was awesome. Well done tabby and abbey staff.

working with their staff. The only negatives I have to state are the prices of hotel rooms for wedding guests, being that they are a resort destination it was difficult to get great rates but the upside was all of our guests made the weekend into a vacation which helped sell for them to stay at the abbey.

rough this wonderful experience. It was a joy working with her and she delivered on everything we wanted. It was a memorable night thanks to the Tabby at the Abbey.

r special day. Sadly, we experienced many problems throughout planning, on our wedding night, and even after the event was done. We had many issues with hotel rooms leading up to our wedding. Our contract stated that the 2 night minimum would be waived. As guests called to reserve their rooms, they were told they need to book 2 nights. We had many upset guests call us feeling confused. My husband had to call the hotel many times to explain what our contract stated. It seemed that no one at the front desk was on the same page, and all of our guests were being told different information. Since most of our guests were traveling from out of town, the room situation really was a nightmare. A few weeks before our wedding, my husband and I were informed that we had an outstanding balance. We were certain that we had fully paid off the wedding. We had to contact our banks/credit cards to receive statements to prove that we, in fact, had paid in full! The hotel received these payments but had no records to show we had paid. Just another nightmare to go through before the wedding. Thank goodness we had the documents. On our wedding night, we were served the wrong meal at our reception. Our contract stated we would receive a filet and bone in french chicken. We also paid to have loaded baked potatoes with cheddar and bacon. The meal we had at our tasting was beautiful and delicious, however, this was not the meal we received on our wedding night. We received a filet that did not have the bernaise sauce,a small chicken breast, and a baked potato that was pitiful to the one we were presented at our tasting. Be aware that the food at the tasting may not be the food you will receive. After the wedding we spent months arguing with the Abbey about hotel room charges and trying to get money back for the breech of contract . We threatened to get a lawyer, and eventually they agreed to give us some money back. We still feel we did not receive a fair amount. It was a miserable experience and we are glad that it's over. We recently received a complimentary free night stay for our one year anniversary. We figured we would use the free night stay, but choose to eat dinner and give our service to another hotel in the area. We gave them the certificate number over the phone and booked our room. When we arrived for our stay, we realized we forgot the certificate at home. We didn't think it would be an issue considering we already gave them the information needed while booking our room. We were wrong...They refused to give us the free night stay as we were checking in. We spoke to many managers and explained our situation. In the end, we paid for the room in full. They explained we could send the certificate in and get reimbursed for the room. (here we go again with their accounting department) Overall, it saddens me that our experience with the Abbey was not what we hoped for. I hope I can help other brides to be when choosing their wedding venue. Please be careful if you choose to have your wedding or reception here.

nnot beat the setting. We had 325+ guest list and they have not stopped raving about the weekend. Food/service/staff was fabulous on all fronts. It was the best day in the perfect place.

ed about how nice the abbey was so I knew we were in good hands. When you request wedding information they will assign you to a wedding planner... try to request Pam!!! She is AMAZING! She answered my millions of questions and was very helpful the day before and after and just is pleasant! The tent was beautiful and everyone loved their food (the chicken pillards was a tad dry but still delicious). Overall wonderful experience and completed my dream of having a tent reception :)

ught on to our vision for our day. When the day finally arrived, despite my jitters and a few miscommunications, everything went incredibly well, and my husband and I were so pleased! We visited just about every wedding venue around the Lake Geneva area, and we selected The Abbey for a bunch of reasons - the view was fantastic, they could accommodate the number of guests we invited, the menu and drink options were extensive, and the people who we worked with were responsive and attentive. I highly recommend The Abbey for a wedding or any other special celebration!

nd it was so nice to have everyone together in the same place. There is an amazing Catholic church across the street, making the area perfect for a wedding with very simple logistics!

way back to the hotel.

o had our reception at The Abbey and due to the weather it had to be inside but it was still beautiful. Pam and the rest of the staff at the Abbey are great and I would highly recommend this venue to anyone.

erful things about The Abbey!! We will definitely be back for our 1st anniversary in 2013! Highly recommend!