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5/06/24
We loved our stay here! The room was very nice and clean. The bed was also very comfortable. Ashlund and Chaz were so welcoming and friendly and we enjoyed seeing their smiling faces each day. Both were very helpful in helping us get checked...
in and valeting our car. These two made our stay so pleasant. Housekeeping was very friendly as well. We’ll for sure be back to stay in the future!
3/30/24
This is our second time staying here and it never disappoints. We had an issue with our shower but the desk attendant “Rayne” was absolutely fantastic. We told him the issue and he bumped us to a Deluxe room, no extra charge and made sure we go...
t everything moved to our new room. Price is great also. Even though they were renovating we still had a great time.
5/30/24
Very nice rooms! Employees were outstanding! Location only gets 3 stars because they are in a part of town preventing them from having free parking, however there is a parking garage touching their building. I would definitely stay there again!
4/28/24
What used to be a gorgeous, warm and inviting art deco hotel is now white, sterile and cold. Our deluxe room was not at all deluxe. The last time we stayed a deluxe room was a giant, beautiful corner room. This time it was simply adequate.
5/18/24
Absolutely horrible hotel and experience.
1. When I tried booking through a wedding block rate they only had double bed rooms left. I asked if they could give me the same discount just not in the same area/block for a smaller room. They said n...
o. So I was stuck booking online after that call paying the same rate for the smaller room as it was for the discounted double bed room.
2. For ~$194 a night you would think they’d have free parking or free valet service. NOPE. Pay 27.50 per night for valet service that’s only available between 6am to 10pm. Huge ripoff.
3. They are going through renovations - would have been nice to know before booking because that means zero amenities.
4. What this also means is that your room is hobbled together and smells like a mixture of mold and cat pee. The smell was so terrible we had to go get air spray but that did nothing for the quality of air which is obviously dubious with the remodel dust in the air. I can feel my lungs are now worse than they were before staying at this horrible hotel.
5. Did I mention this place is hobbled together? Oh yeah, the shower doesn’t have a door or a permanently installed curtain. You get a curtain rod that falls down in the middle of your shower because the tile it’s against isn’t going to keep it from slipping when it gets wet. See photos. Carpet is barely put together, no handles on the bathroom door, holes in the wall.
6. Cockroaches coming out of the sink. Must I say more?
7. Worse than all of this is that you have to choose when booking to either book lower fee with no option of cancellation/refund or pay more for the OPTION of cancellation/refund. Obviously this was the wedding’s suggested hotel so it wasn’t a second thought to pay more when it was the hotel of choice. Had this ridiculous business scam practice not been a thing we would have left after the first ten minutes due to the air quality and mold. Literally we immediately left the hotel because we could barely breathe.
8. Almost forgot, good luck sleeping! This place is the loudest hotel room I’ve ever been in. The air conditioning alone sounds like a jet engine and then the walls keep no noise out. Their renovation people must start overnight too because what in the world is all the noise?!?! Absolutely absurd.
Honestly such a huge waste of money. Had zero comfort and wouldn’t recommend this hotel to even a worst enemy.
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