The Atrium by Wedgewood Weddings

us along each step of the way!

mpressed and Shenia and Matthew were very happy with everything. I can't say Thank You enough.

vice that I wish I had received before making a 50% deposit. My rating is based on the planning. The day of would get 4 stars. My wedding was scheduled for The Atrium, but we moved it to Flint Hill, eliminating Atrium-specific problems. Unfortunately, corporate policies and staff difficulties were present at both locations. - They provide a lot of staff on the day of the event, but some of them were people we had never met. We had an eight-minute call with our “Day of Reception Director” the week before the wedding. She is a part-time (weekends) employee who doesn't even have a company email address. - We were dazzled by Melissa's sales pitch. She spent 2 hours with us when we came in for a tour and it was great. We thought she would be a great ally in this process. She was super friendly and helpful through the contract process until we paid 50%. - We needed to read every version of the updated invoice to catch price changes. The price of our dessert was $9 until one day it was $9.50. They charged us $150 for early arrival with a $150 credit to cancel it out. One day that credit had changed from $150 to $2. Laura from the design studio “accidentally” increased the price of some tablecloths by $5 each. - Their contracts sometimes expire after two days, and they said we needed to sign before getting answers to our questions. This happened with 2 contract addendums. We asked questions. Melissa said “Any specific detail changes to this contract will be handled in the extended planning sessions.” - They marginalized me while behaving towards my husband. We had a recurrent problem where I would send an email, no response, husband reminds them, and they respond quickly. One time they ignored my email for five days. When he replied to my note, they responded to him within the hour. I don't know if it's because he's a man, he makes more money than I do, or they simply didn’t like me. - Menu changes come with an upcharge. You only get to put out one salad dressing. If you want your guests to have a choice, there is an $0.50 per person. Mashed potatoes come with no toppings. Want to add something as simple as sour cream or chives? $1 per person each. I want to thank Kristin, the CEO, for her help. Two months before our wedding, she allowed us to switch from the Atrium to Flint Hill because it was a better space for our needs. We had to pay $3,500 in additional fees, but we needed to do it, so we cut costs elsewhere to offset the fee Problems specific to The Atrium: - You will probably want to get ready offsite. The bridal suite is very small. There were 4 of us getting ready, and the room would have been too small. The groom's room is more like a walk-in closet than a room. These rooms are both upstairs with no bathroom. If anyone in your party is unable to get up the staircase, they will be getting ready in the public bathroom on the main floor. - If the bride and groom want to have some quiet time after the ceremony, it will be in the bridal room with no bathroom. Want to wash your hands or touch up your makeup? You need to go downstairs to the bathroom that the guests are all using. - You need a wifi backup plan. We were told that the wifi there is "spotty". When I asked why, they said "because this used to be a bank." I don't know how that is relevant.