BRIDES BEWARE - NIGHTMARE end to our wedding night:
We entered our cottage room on our WEDDING NIGHT at 10:15PM, ready to go to sleep, to find that it had not been cleaned since t...he previous guest. The sheets were disheveled and there were dirty used towels on the floor of the bathroom giving the room a mildewy smell. We tried calling the “emergency” number for the cottages and were panicking unable to get through to anyone. Nobody was answering even though this was truly an emergency - we had nowhere else to stay on our wedding night. We had to run across the parking lot and beg one of our bartenders to contact someone. This was appalling.
While trying to contact FV to discuss what happened the next few days, they were largely unresponsive (several phone calls ignored), dismissive in our requests for compensation for this huge error, and still cannot explain to us why the room was not clean.
Overall, Frosty Valley’s treatment of us was absolutely atrocious, and I would not recommend anyone booking this venue or the cottages. Forgetting to clean a room is a mistake, but treating a customer the way they treated us was a choice. I should add that after 3 days they did begrudgingly reimburse us for our room and a $200 credit, a total of $388, which is laughable given that we brought in over $22,000 of revenue for them as the wedding couple.
I will also add that when we initially booked our wedding with them, we signed a contract to do catering through them, and a few months into the contract, they told us that they were no longer offering catering, breaching the contract and forcing us to find an outside caterer (Craft Catering ended up being wonderful).
Our final bill was also not updated until 3 days before it was due, after I had to email Jenni to ask to update it, and then rush to pay it after it was finally updated.
Overall, I would NOT recommend anyone book at this venue. Our issues should have been addressed immediately with professionalism and compassion, but instead we were ignored and invalidated - Jenni referred to the cottage situation as an "inconvenience" and Dave Klingerman compared it to finding a hair in a bathtub on his wedding night.
I also find it absolutely disgusting that they STILL cannot figure out why a cottage room was not clean, and some of our other wedding guests have now questioned whether their rooms are cleaned as there was an old receipt found in another guest’s room.