The Barn at Maple Falls

We appreciate any and all feedback as it's how we learn and grow as venue and give potential clients the opportunity to read about the venue prior to booking. I want to take the time to respond to all of your points above and I want to do it in a way that makes sense, so I'm going to number those. 1. RE: Rehearsal. Our coordinators have been working in the wedding industry for 6 plus years now and do rehearsals every weekend. They are well versed in how things typically run, however it is typical for them to ask questions in regards to names and the order of the wedding party and where the couple would like people to stand. These are things that are typically only worked out during the rehearsal and one of the biggest reasons why we do them. I spoke with the coordinator and she said that she arrived 1 hour prior to the rehearsal and as the couple was dropping everything off, she took time to go through everything with her so she knew the set up instructions for the next day. 2. RE: Set Up. We never expect a client to step in and help with the set up and if they choose to do so, that is on their own call. Again, our coordinators are experienced and access the set up requirements and establish a start time based on how long they know it will take them to set things up. I would also like to mention that the tables were set up outside that day and they were intentionally waiting to set everything up because it was very windy and linens as well as decor would have been blown all over the place. There was never a need for you or anyone else to step in and do anything related to the set up as the coordinators had that handled and timed appropriately. That was your choice to do so. 3. RE: alcohol. I understand that the couple brought and bought all of the alcohol, but for liability purposes, we as a venue need to stick to the bar operating times. We can't just open the bar whenever a client wants and demands it open. This is something that is worked out way prior to the day of the wedding when we are developing the very detailed timeline. In terms of the crown royal, I can assure you that no one took or misplaced those so perhaps they never ended up at the barn. 4. RE: Water. This is an issue that we will address. The catering team is responsible for filling and refilling the water carafes throughout the night so I will make sure to bring that to their attention so that it doesn't happen again. 5. RE: New Charges. I'll address the ice first. The week of the wedding, your sister emailed me asking to add on 6 bags of ice because they were switching from kegs to bottles. I replied that was fine and we would add that on and she could just bring a check and pay the day of. That was communicated clearly to her and she was well aware. In terms of paying extra money for things, I explained this to your sister, but when a client signs our contract, they are signing the contract with the venue. The pricing for food, bar and rentals is not included within that contract because sometimes that pricing can change. I'm sure you are aware of what a disaster this world is right now and how everything has gone up in price. Gas, fuel, supplies, labor, insurance have all increased significantly and when we restructured those prices, we did our best to do it in a way that was most cost effective for each client. I'm sure you are unaware of this because you weren't the client and I wasn't working directly with you, but we honored all of our old pricing on bartenders ($150 savings to her), food ($534 savings), extra ceremony chairs ($369 savings) and absorbed the cost of the delivery fee, fuel surcharge and damage waiver (over $600 savings). All in all, we did our absolute best to accommodate the couple. Also we did not call her on her honeymoon to ask for more money. We sent an email reminding her of the money owed for the extra ice that was already previously discussed. 6. RE: Coordinators doing nothing and "be prepared to do most of the work yourself". Your sister had all DIY centerpieces which our coordinators set up. She also had DIY flowers and drapery for the ceremony arch, which the coordinators took responsibility for. Our team also set all the tables, chairs and linens in addition to any decor they brought in. As stated above, if you or anyone else stepped in to help with the set up, that was your decision and not because it needed to be done. Our coordinators had it handled on top of also being on top of the timeline, vendors and logistics all day long. And the lead coordinator was in contact with your sister all morning long prior to arrival and had several phone calls and countless emails back and forth prior the wedding day. Again, I want to say thank you again for taking time to provide your feedback, but also felt like I needed to respond so that future clients could read both sides of the story.

most special day and so wonderful getting to know you, Michael, Sadie and your families. Congratulations Mr & Mrs Kepple! - The Enos Family & Team

e Barn at Maple Falls!! Wow! We are so grateful to have been a part of this most memorable day and glad we were able to create a "home" like experience in the midst of all of the Covid complications. Thank you so much for selecting The Barn at Maple Falls to host your special day! We are so excited to share another celebration with you in 2025! Wishing you and Michael the absolute best! Cheers! - The Enos Family & Team

r this special occasion. Thank you so much for taking the time to share your experience. Best wishes! - The Enos Family & Team

ost special day. Thank you for sharing your experience! Congrats to the newlyweds! - The Enos Family & Team

dition to providing you and your guests with a COVID-19 safe environment. Cheers to you and AJ! Wishing you all the best. - The Enos Family & Team

ecial day and to have been able to provide a COVID safe venue for you and your guests. It was an absolute pleasure getting to know you and your family. Wishing you and Chris health and happiness! Congratulations! - The Enos Family & Team