The Barn of Hidden Valley
4212 Northridge Road, Alexandria, OH
About This Vendor
Wedding Venue
The Barn of Hidden Valley is a gorgeous Barn-style wedding venue just East of Columbus in Alexandria, Ohio (just 10 minutes from New Albany or Johnstown). The Barn is brand new, having been recently constructed by Amish craftsmen. The words we hear most of the from visitors are “Wow!" “Amazing!” and “Stunning!”. As our name indicates, we are tucked away from the outside world in a very inviting and secluded “Hidden Valley” – a country setting surrounded by 38 acres of trees, streams and walking paths accessed across a rustic covered bridge. Immediately around the barn are acres of beautiful grass accented by 4-rail horse fence to set the mood for relaxed county living. A close-by firepit area and fantastic landscaping make the setting complete. Choice locations for ceremonies are plentiful (including in front of the covered bridge). Locations for photo ops are plentiful. A very large covered porch area equipped with string lighting and hickory rockers and other seating add a country feel and a touch of glamour. Three large cupolas accent the top of the barn and display changing colored lighting as the evening progresses. The Barn interior is warm and inviting with walls of rough sawn pine and an amazing copper vaulted ceiling. Both overhead and sconce lighting can be adjusted to provide just the right mood. One end of the barn is accented by an expansive loft area containing Bride’s and Groom’s preparation areas. The loft has great potential for greeting guests, wedding party pictures, bridal and groom parties entering the main floor by way of the two stairways descending on opposite sides of the venue, space for DJs, musical presentations, bands, etc. The loft also attracts many guests who wish to view the dance floor from above, or who just want to make a phone call in a relaxed, quieter setting. A spacious kitchen area with large commercial refrigeration and a freezer for ice make it a great place to set up a bar. Or use the large counter space as a serving area. Vendors and caterers of your choice are welcome. Other buffet areas are also available and two large whiskey-barrel tables for setting up a bar anywhere in the venue (you are in charge). Indoor chairs and tables are available to accommodate up to 200 guests. You will have exclusive use of The Barn and surrounding grassy areas, the covered bridge and the firepit area. The rest rooms are unique and handicap accessible. Our black 1939 Ford F-150 pickup truck is available for pictures or just as a country accent if desired. Audio equipment is available to facilitate communication with your guests.
Amenities + Details
Ceremony Area
Covered Outdoors Space
Dressing Room
Handicap Accessible
Indoor Event Space
Liability Insurance
On-Site Accommodations
Outdoor Event Space
Reception Area
Wireless Internet
Business Attributes
Woman-owned Business
Ceremony Types
Civil Union, Commitment Ceremony, Elopement, Interfaith Ceremony, Non-Religious Ceremony, Religious Ceremony, Second Wedding , Vow Renewal Ceremony
Guest Capacity
Up to 250
Settings
Barn, Farm & Ranch, Loft, Trees
Pricing for The Barn of Hidden Valley
Get in touch for details about pricing.
Curious to learn more?
The Barn of Hidden Valley Reviews
1.4 out of 5.0
5 reviews
5 Star
0%
4 Star
0%
3 Star
0%
2 Star
40%
1 Star
60%
Update: I am apparently the evil monster out to "destroy" this place with my "accomplices" (I'm not). I shared my experience, and in response the owners decided that it is appropriate to gaslight me (which I find sad). To set the record straigh...
t, in a moment of anger (I had two bridezilla moments, this was one) I did threaten to make sure others knew how we were treated. It was the only way to get the owner who was refusing to speak to me about a major issue to come down and discuss. I did not use the word "destroy", likely the word staff used to convey my words via text, but not my words. As one will see in my original review below, I listed what was + was not provided. No attacks, no making good on threat, no secret plot, an honest assessment of my experience for goodness sakes. All reviews from my family/friends (or as owner puts, "accomplices") were done w/o direction from me. I regret my conduct while angry (I raised my voice, swore), however, to translate my anger into motive for some malicious plot + discredit my experience, is sad. Also, "too much celebration" is a way of saying I was intoxicated and attempt to discredit me. I was stone cold sober.
I know a lot of people in this community and I'm not going to put 5 stars if my conscious speaks otherwise. I want this venue to improve, not to "destroy" them. However, if resorting to turning me into a monster is what they'd like to do instead, it's sad but I'm done. I hope they are nicer to the next person who leaves a less than glowing review.
My original review (shaved for space)
Wedding held at The Barn of Hidden Valley on 5/21/22. Beautiful new venue in Alexandria, Ohio. We were first wedding. Do-it-yourself place for the cost of a venue with more amenities.
For the rental fee:
• Gorgeous venue + grounds
• 30 5’ round tables, 6 8' rectangle tables, 4 6' rectangle tables, + 250 chairs (inside use).
• A nice patio w/ rocking chairs.
• Ceiling fans, many windows and doors for breeze (no AC)
• The use of a commercial-size refrigerator (no freezer)
• Bride and Groom’s suites. Will be tight if you have 3+ in your bridal party
• Fire pit + wood to burn.
You will be responsible for:
• Table and chair set-up (no one available to help despite being part of contract). We were permitted to set up and decorate the day prior . Tear down also included in rental fee, however we chose to tear down to achieve required sweep of floors
• Drinking water. Well water, smelled and tasted of sulfur
• Trash bags + removal; no dumpster
• Decorations. Use of nails and staples is permitted. All must be removed prior to event end time.
• Ice + means to keep it cold
• Extra paper towels and toilet paper
• Caterer of choice. No cooking facilities
• Table linens
• Tableware
• Outdoor seating for a ceremony
• Arch for ceremony
• Event Insurance, naming the The Barn of Hidden Valley
• Alcohol. A certified bartender to serve is required.
• Buses not welcome on property. Owner upset with bus turning around partially in grass. Cars had to park in grass. ~160 guests who did not bus, carpool recommended.
• Leave venue exactly as it was when you arrived: remove decorations + any nails/staples used, remove trash, vacuum balcony carpet if debris, broom sweep ground floor, wipe down counter areas, clean showers if used. Ensure fire pit is extinguished + debris removed. If cleaning is not done according to the provided outline, fees incur. The proprietor did allow rented chair pick-up the next day
Response from the Vendor on 06/13/2022
RESPONSE FROM THE BARN OF HIDDEN VALLEY OWNERS:
Without going into all the details as to what actually happened in the closing hours of this event when fatigue and perhaps too much celebration were taking their toll, we will simply say that th...
is bride lost all civility and threatened that evening (in the midst of a string of obscenities) that she would “destroy” us (her exact word). She indicated that her family and friends were very influential and that they would join her in the effort. It appears that even though she apologized for her behavior that evening, she (and her accomplices) still intended to carry out her threat.
We totally reject the ratings and mischaracterizations of these reviews. They are not objective as she would have you believe but are a thinly-veiled effort to “destroy” us. We trust you will be able to see them for what they are. Yes, we made some mistakes and we will always use legitimate feedback for improvement, but many of their statements are either totally inaccurate or misleading. They are meant to “destroy” us as she promised.
This was our very first event. We were feeling our way forward. This bride was aware going in of many of the things about which she now wants to complain. Also, we have revised many of our initial requirements. In regard to event cleanup, we simply ask that the venue be left “clean and orderly” (not perfect). Set-up and take down ARE included. Many amenities which we may have lacked have now been added (trash service, backdrop arbors for ceremonies, a freezer for ice, etc.) Parking is more than adequate. Also, in order to make ourselves known we have also temporarily substantially lowered our prices (See thebarnhv.com). We are continually improving and expect to continue to do so. We don’t believe a brand new venue deserves quite this much criticism (or to be “destroyed”). You judge.
We do appreciate the bride’s honesty in regard to the venue being “Gorgeous”. The words we hear most often from nearly everyone who visits are “Wow!”, “Amazing!”, “Stunning!”.
As something in the way of evidence as to the quality of facilities and services we provide for our guests, we offer the following: We have two beautiful Airbnb units here at Hidden Valley Farm (these can be booked in conjunction with your event). Very early in our association with Airbnb we had a very similar negative review from a disgruntled guest who was determined to try to hurt us. We have since had 198 very positive reviews at Airbnb giving us a 4.9 rating out of 5. You can go online at Airbnb and read them if you like. Our guests now laugh at that one lonely negative review. We believe it will be the same in this situation as guests come to enjoy our beautiful venue.
Please come and visit and see for yourselves. We will work very hard to assist you in making your event all you hope it to be.
George and Sharon Peterson, Owners
PS: Also see below the very pleasant and measured response from our event coordinator who had worked tirelessly with this family to prepare for this event. It was posted shortly after the event. She points out many (but not all) of the discrepancies between what this group has said and what actually occurred.
6/13/22 -- Maria, Family & Friends: Thank you so much for your review for The Barn of Hidden Valley. We fully appreciate your review of not only the venue but also the day of your beautiful wedding. We agree the event venue is an absolutely beautiful backdrop to any event, especially a such a beautiful wedding like yours.
We were thrilled you chose us as your venue knowing that you would be our first wedding and we were so thankful for your families patience, working alongside as well as you knew we were still getting many things in place. We cannot adequately express our gratitude and appreciation for you working with us all along the way and cheering us on as we got things ready for your day. We all worked together seamlessly to make this beautiful day happen.
We were so impressed that you had a beautifully and well-orchestrated group of individuals to help you make your day all that you imagined come to fruition. It was a beautiful sight to see it all come together. From the very beginning you said you had a wonderful team of family, friends and other loved ones who would be there to help you with all you needed help with that day, and your team of family and friends certainly delivered for you and we loved being able to witness it all!
There are many things mentioned in your review that you seemed to be alarmed that you would need to do, especially while knowing about all of them prior to the wedding taking place (i.e. trash being taken away, no ceremony chairs, the arbor, and leaving the facility as you found it etc.) Prior to the event and booking with us, you had already lined up that the trash was going to be taken away because of the nature of your wedding being green. There was no problem ever mentioned in all of our interactions with needing to rent chairs for outdoor use, not all venues have those available on site. We also never had a problem with them being left for pick up the next day and were thankful that you had arranged all the details for that to be taken care of.
As for the arbor pictured on the website, just like any other venue we have posted an image of what the space looked like on our property. The Arbor your father built for you was beautiful, it worked out well that you were planning to us the arbor he built for you as you know that we did not have arbors made yet for use at the barn (because as it has been stated we are still new and growing).
We do apologize for there not being someone to watch the bathrooms during the evening, that is something now on our list to have watched every hour of an event, however had someone made us aware of the need we would have addressed it quickly and without hesitation.
We apologize for the unfortunate timing of the suggested cleaning guidelines being given during the last part of the reception. The cleaning list was merely a guide for people to follow, to help remind and to check off IF it applied to your usage. Cleaning lists are now posted on the back of the cleaning closet, so that we can point it out during tours as a checklist and guide for others, not as a demand just as a general reminder of things to check off and how to clean IF it applies to the event and their usage.
The other unfortunate part of this situation was that no one spoke to staff about clarity on the checklist for cleaning which would have aided to help with the misunderstandings that happened. Had someone spoken to staff before guests were notified of a massive deep clean, and stopping a wedding based on a misunderstanding this could have been avoided.
Thankfully we were all able to sit down and resolve the misunderstanding that evening and as we left that evening everyone was all smiles and hugs all around, apologies said by those in the wedding party who spoke harshly with raised voices, used profanity and threatening words while trying to resolve the issue of the misunderstanding. To our knowledge all confusion had been taken care of and as of today remains resolved.
The deposit for cleaning was also returned in a timely manner as well. Even with the misunderstanding at the end of the evening, the wedding day was absolutely beautiful and being able to witness the day was a pleasure.
We will always appreciate you being our first wedding and starting your family here at The Barn of Hidden Valley.
So disappointed in their customer service, after seeing the way they speak to people, I would never rent this place nor would I recommend them. Sad that one of the easiest things in life (kindness) isn't offered here.
Unbelievable. This place has the audacity to attack a bride and her family/friends for posting their true and valid experience. Even more reason to NOT use this venue because if you post less than 5 stars and post your experience - they attack...
you and accuse you of a conspiracy to "ruin" them. I can assure you that is not the case at all. I willingly posted my review because I was disgusted at what occurred and how it was handled and now I am even MORE disgusted by your "updated" response trying to discredit and smear those who left reviews of their experiences. Funny how in your new response you also state that you have made changes - which the lack of those things were in part the reason you got bad reviews! Best of luck to anyone who chooses to do business with you guys. Just AWFUL.
Any questions?
$5500 with a $1,000 deposit, you get a barn with no A/C, no table linens, no bar set ups, no freezer, no ice available, no filtered water (water smelled of sulphur), no trash disposal, no outside chairs for ceremony, no arch (even though these ...
things are "pictures" on their website), no basic supplies/cooking utensils for caterer, nonworking microwave, no set up/clean up (this was done by the bride and groom/family/wedding guests). The bride/groom had to change out of their wedding attire into street clothes to CLEAN UP. This had be completed within an hour after the reception was scheduled to end, which included cleaning the bathrooms, showers, floors, removal of decorations etc, so the reception had to end earlier to begin the cleanup process. The take down of tables was included, but in order to clean the floors to their specifications on their last minute list, the tables needed to be put up. Why not give the family until the next day to get everything out and fully cleaned up. They shouldn't have to stress about ANYTHING on the day of the wedding. The fact that wedding guests had to restock the toilet paper in the bathrooms is absurd. I feel like these people saw dollar signs when building this place, not realizing the amount of work that goes into running a venue like this. IF you just want to rent out a building with no A/C, then you need to charge WAY LESS. If you are planning on running an event center and want to charge for one, then you need to invest in a few things before representing yourself as such and you could probably take a few lessons in customer service. I heard the owner refused to come down and talk to the bride when she was presented with the list that needed to be done to get their deposit back during the reception. BAD TIMING. This wasn’t listed in the original contract. Maybe this was just a learning experience for all and they will figure out what to do next time. I just feel bad that it had to be at this beautiful bride’s expense. Her day was still wonderful and the wedding was gorgeous. I guess all the issues will be something we all laugh about later on, especially the bride’s brother having to haul off every bag of trash and how it started leaking in the back of his truck. I hope some things were learned and you are just getting the kinks out. I suggest doing a some research on what venues do for their customers. You'll find that you can make a bunch of money and still make your customers happy. Just my two cents.
Response from the Vendor on 06/13/2022
RESPONSE FROM THE BARN OF HIDDEN VALLEY OWNERS:
Without going into all the details as to what actually happened in the closing hours of this event when fatigue and perhaps too much celebration were taking their toll, we will simply say that th...
is bride lost all civility and threatened that evening (in the midst of a string of obscenities) that she would “destroy” us (her exact word). She indicated that her family and friends were very influential and that they would join her in the effort. It appears that even though she apologized for her behavior that evening, she (and her accomplices) still intended to carry out her threat.
We totally reject the ratings and mischaracterizations of these reviews. They are not objective as she would have you believe but are a thinly-veiled effort to “destroy” us. We trust you will be able to see them for what they are. Yes, we made some mistakes and we will always use legitimate feedback for improvement, but many of their statements are either totally inaccurate or misleading. They are meant to “destroy” us as she promised.
This was our very first event. We were feeling our way forward. This bride was aware going in of many of the things about which she now wants to complain. Also, we have revised many of our initial requirements. In regard to event cleanup, we simply ask that the venue be left “clean and orderly” (not perfect). Set-up and take down ARE included. Many amenities which we may have lacked have now been added (trash service, backdrop arbors for ceremonies, a freezer for ice, etc.) Parking is more than adequate. Also, in order to make ourselves known we have also temporarily substantially lowered our prices (See thebarnhv.com). We are continually improving and expect to continue to do so. We don’t believe a brand new venue deserves quite this much criticism (or to be “destroyed”). You judge.
We do appreciate the bride’s honesty in regard to the venue being “Gorgeous”. The words we hear most often from nearly everyone who visits are “Wow!”, “Amazing!”, “Stunning!”.
As something in the way of evidence as to the quality of facilities and services we provide for our guests, we offer the following: We have two beautiful Airbnb units here at Hidden Valley Farm (these can be booked in conjunction with your event). Very early in our association with Airbnb we had a very similar negative review from a disgruntled guest who was determined to try to hurt us. We have since had 198 very positive reviews at Airbnb giving us a 4.9 rating out of 5. You can go online at Airbnb and read them if you like. Our guests now laugh at that one lonely negative review. We believe it will be the same in this situation as guests come to enjoy our beautiful venue.
Please come and visit and see for yourselves. We will work very hard to assist you in making your event all you hope it to be.
George and Sharon Peterson, Owners
PS: Also see below the very pleasant and measured response from our event coordinator who had worked tirelessly with this family to prepare for this event. It was posted shortly after the event. She points out many (but not all) of the discrepancies between what this group has said and what actually occurred.
6/13/22 -- Maria, Family & Friends: Thank you so much for your review for The Barn of Hidden Valley. We fully appreciate your review of not only the venue but also the day of your beautiful wedding. We agree the event venue is an absolutely beautiful backdrop to any event, especially a such a beautiful wedding like yours.
We were thrilled you chose us as your venue knowing that you would be our first wedding and we were so thankful for your families patience, working alongside as well as you knew we were still getting many things in place. We cannot adequately express our gratitude and appreciation for you working with us all along the way and cheering us on as we got things ready for your day. We all worked together seamlessly to make this beautiful day happen.
We were so impressed that you had a beautifully and well-orchestrated group of individuals to help you make your day all that you imagined come to fruition. It was a beautiful sight to see it all come together. From the very beginning you said you had a wonderful team of family, friends and other loved ones who would be there to help you with all you needed help with that day, and your team of family and friends certainly delivered for you and we loved being able to witness it all!
There are many things mentioned in your review that you seemed to be alarmed that you would need to do, especially while knowing about all of them prior to the wedding taking place (i.e. trash being taken away, no ceremony chairs, the arbor, and leaving the facility as you found it etc.) Prior to the event and booking with us, you had already lined up that the trash was going to be taken away because of the nature of your wedding being green. There was no problem ever mentioned in all of our interactions with needing to rent chairs for outdoor use, not all venues have those available on site. We also never had a problem with them being left for pick up the next day and were thankful that you had arranged all the details for that to be taken care of.
As for the arbor pictured on the website, just like any other venue we have posted an image of what the space looked like on our property. The Arbor your father built for you was beautiful, it worked out well that you were planning to us the arbor he built for you as you know that we did not have arbors made yet for use at the barn (because as it has been stated we are still new and growing).
We do apologize for there not being someone to watch the bathrooms during the evening, that is something now on our list to have watched every hour of an event, however had someone made us aware of the need we would have addressed it quickly and without hesitation.
We apologize for the unfortunate timing of the suggested cleaning guidelines being given during the last part of the reception. The cleaning list was merely a guide for people to follow, to help remind and to check off IF it applied to your usage. Cleaning lists are now posted on the back of the cleaning closet, so that we can point it out during tours as a checklist and guide for others, not as a demand just as a general reminder of things to check off and how to clean IF it applies to the event and their usage.
The other unfortunate part of this situation was that no one spoke to staff about clarity on the checklist for cleaning which would have aided to help with the misunderstandings that happened. Had someone spoken to staff before guests were notified of a massive deep clean, and stopping a wedding based on a misunderstanding this could have been avoided.
Thankfully we were all able to sit down and resolve the misunderstanding that evening and as we left that evening everyone was all smiles and hugs all around, apologies said by those in the wedding party who spoke harshly with raised voices, used profanity and threatening words while trying to resolve the issue of the misunderstanding. To our knowledge all confusion had been taken care of and as of today remains resolved.
The deposit for cleaning was also returned in a timely manner as well. Even with the misunderstanding at the end of the evening, the wedding day was absolutely beautiful and being able to witness the day was a pleasure.
We will always appreciate you being our first wedding and starting your family here at The Barn of Hidden Valley.
As an out of town guest to a wedding the place was beautiful, however with no air conditioning it was extremely hot. The fans did nothing to help since they were at the top of the second floor. I was a guest but had to help with the clean up w...
hich I thought was strange. I do not know of a venue that doesn't provide set up and take down let alone no linens. During clean up we ran out of paper towels. So supplies were not adequate to host a wedding. They did not have anyone watching supplies in the bathrooms either. My husband had to go into the men's room to get toilet paper for someone in the women's restroom. As for looks it is very pretty but that is where the positive things stop for a wedding venue. Just so you know you are only getting the venue and nothing more at this place.
Response from the Vendor on 06/13/2022
RESPONSE FROM THE BARN OF HIDDEN VALLEY OWNERS:
Without going into all the details as to what actually happened in the closing hours of this event when fatigue and perhaps too much celebration were taking their toll, we will simply say that th...
is bride lost all civility and threatened that evening (in the midst of a string of obscenities) that she would “destroy” us (her exact word). She indicated that her family and friends were very influential and that they would join her in the effort. It appears that even though she apologized for her behavior that evening, she (and her accomplices) still intended to carry out her threat.
We totally reject the ratings and mischaracterizations of these reviews. They are not objective as she would have you believe but are a thinly-veiled effort to “destroy” us. We trust you will be able to see them for what they are. Yes, we made some mistakes and we will always use legitimate feedback for improvement, but many of their statements are either totally inaccurate or misleading. They are meant to “destroy” us as she promised.
This was our very first event. We were feeling our way forward. This bride was aware going in of many of the things about which she now wants to complain. Also, we have revised many of our initial requirements. In regard to event cleanup, we simply ask that the venue be left “clean and orderly” (not perfect). Set-up and take down ARE included. Many amenities which we may have lacked have now been added (trash service, backdrop arbors for ceremonies, a freezer for ice, etc.) Parking is more than adequate. Also, in order to make ourselves known we have also temporarily substantially lowered our prices (See thebarnhv.com). We are continually improving and expect to continue to do so. We don’t believe a brand new venue deserves quite this much criticism (or to be “destroyed”). You judge.
We do appreciate the bride’s honesty in regard to the venue being “Gorgeous”. The words we hear most often from nearly everyone who visits are “Wow!”, “Amazing!”, “Stunning!”.
As something in the way of evidence as to the quality of facilities and services we provide for our guests, we offer the following: We have two beautiful Airbnb units here at Hidden Valley Farm (these can be booked in conjunction with your event). Very early in our association with Airbnb we had a very similar negative review from a disgruntled guest who was determined to try to hurt us. We have since had 198 very positive reviews at Airbnb giving us a 4.9 rating out of 5. You can go online at Airbnb and read them if you like. Our guests now laugh at that one lonely negative review. We believe it will be the same in this situation as guests come to enjoy our beautiful venue.
Please come and visit and see for yourselves. We will work very hard to assist you in making your event all you hope it to be.
George and Sharon Peterson, Owners
PS: Also see below the very pleasant and measured response from our event coordinator who had worked tirelessly with this family to prepare for this event. It was posted shortly after the event. She points out many (but not all) of the discrepancies between what this group has said and what actually occurred.
6/13/22 -- Maria, Family & Friends: Thank you so much for your review for The Barn of Hidden Valley. We fully appreciate your review of not only the venue but also the day of your beautiful wedding. We agree the event venue is an absolutely beautiful backdrop to any event, especially a such a beautiful wedding like yours.
We were thrilled you chose us as your venue knowing that you would be our first wedding and we were so thankful for your families patience, working alongside as well as you knew we were still getting many things in place. We cannot adequately express our gratitude and appreciation for you working with us all along the way and cheering us on as we got things ready for your day. We all worked together seamlessly to make this beautiful day happen.
We were so impressed that you had a beautifully and well-orchestrated group of individuals to help you make your day all that you imagined come to fruition. It was a beautiful sight to see it all come together. From the very beginning you said you had a wonderful team of family, friends and other loved ones who would be there to help you with all you needed help with that day, and your team of family and friends certainly delivered for you and we loved being able to witness it all!
There are many things mentioned in your review that you seemed to be alarmed that you would need to do, especially while knowing about all of them prior to the wedding taking place (i.e. trash being taken away, no ceremony chairs, the arbor, and leaving the facility as you found it etc.) Prior to the event and booking with us, you had already lined up that the trash was going to be taken away because of the nature of your wedding being green. There was no problem ever mentioned in all of our interactions with needing to rent chairs for outdoor use, not all venues have those available on site. We also never had a problem with them being left for pick up the next day and were thankful that you had arranged all the details for that to be taken care of.
As for the arbor pictured on the website, just like any other venue we have posted an image of what the space looked like on our property. The Arbor your father built for you was beautiful, it worked out well that you were planning to us the arbor he built for you as you know that we did not have arbors made yet for use at the barn (because as it has been stated we are still new and growing).
We do apologize for there not being someone to watch the bathrooms during the evening, that is something now on our list to have watched every hour of an event, however had someone made us aware of the need we would have addressed it quickly and without hesitation.
We apologize for the unfortunate timing of the suggested cleaning guidelines being given during the last part of the reception. The cleaning list was merely a guide for people to follow, to help remind and to check off IF it applied to your usage. Cleaning lists are now posted on the back of the cleaning closet, so that we can point it out during tours as a checklist and guide for others, not as a demand just as a general reminder of things to check off and how to clean IF it applies to the event and their usage.
The other unfortunate part of this situation was that no one spoke to staff about clarity on the checklist for cleaning which would have aided to help with the misunderstandings that happened. Had someone spoken to staff before guests were notified of a massive deep clean, and stopping a wedding based on a misunderstanding this could have been avoided.
Thankfully we were all able to sit down and resolve the misunderstanding that evening and as we left that evening everyone was all smiles and hugs all around, apologies said by those in the wedding party who spoke harshly with raised voices, used profanity and threatening words while trying to resolve the issue of the misunderstanding. To our knowledge all confusion had been taken care of and as of today remains resolved.
The deposit for cleaning was also returned in a timely manner as well. Even with the misunderstanding at the end of the evening, the wedding day was absolutely beautiful and being able to witness the day was a pleasure.
We will always appreciate you being our first wedding and starting your family here at The Barn of Hidden Valley.
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The Barn of Hidden Valley