4.8 out of 5 stars and 107 reviews
4.8
(107)2901 S Capital of Texas Hwy, Austin, TX
About this vendor
The Black Tux offers high quality suits with an exceptional fit, conveniently managed online, and delivered to your door. Outfitting your wedding party is finally simple.
Details
Fashion Services
- Online Ordering
- Rentals
Suits & Accessories
- Bow Ties
- Cummerbunds
- Shoes
- Ties
- Tuxedos & Suits
- Vests
Awards and Affiliations
2017 'Best of Weddings'
Best of Weddings
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Reviews
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4.8
out of 5.0107 reviews
Terrible customer service. I was asked 3 different times during my fitting for the date of the wedding I am to attend... and they still got the date wrong. They sent the suit an en...
tire month early.
The sales person seemed completely checked out and unenthused to be helping me. She even acknowledged that she wasn't listen - after asked a couple questions multiple times - by saying "I'm sorry, I think I already asked you that."
I was then asked to return and that they would give me a code to reorder on my own - but they still kept the "non-refundable" rental damage waiver fee and are asking for me to pay it again!
I explained to them how much of an inconvenience this has cause - primary due to my car being in the shop - and that I was going to have to spend money on an uber just to return an unopened (still sealed) box. All they had to offer was a "apologies for the inconveniences".
This is ridiculous - they should fix your mistake, and I should not be paying for it with my time and my money. I will never order from them after this... I'm only required to since I am part of the wedding party for this wedding.
I would not recommend The Black Tux, especially for a wedding.
We rented tuxedos for a 14-person wedding party, and nearly half the group experienced issues — including missing it...
ems, incorrect sizing, billing errors, website inaccuracies, and last-minute deliveries. While customer service reps were polite, most problems required multiple phone calls and follow-ups to resolve.
For a service that promises a seamless, low-stress wedding experience, this was the opposite. The groom had no visibility into groomsmen orders, changes confirmed verbally were not reflected online, and some groomsmen did not ultimately receive what they ordered.
Based on both the experience and the company’s response afterward, I would strongly caution couples to look elsewhere.
They promise you will receive your tux at least 10 days prior to the event, it is now 8 days until the event and I have called 3 times with still no answer to when my groooms suit ...
will be delivered. This has been the most stressful vendor to deal with. Their customer service is not helpful and it sounds like they are reading from a script instead of trying to actually help you.
Rented a grey suit, bowtie and shoes from The Black Tux for my daughter's wedding. Arrived ~10 days prior to the wedding. The sleeves and pants legs were a bit long, so they quickl...
y shipped out replacements which fit perfectly. Suit was quite stylish. Return was super easy as well. I don't wear suits that often, so will rent from Black Tux again for the next daughter's wedding.
The Black Tux was awesome! They were so flexible when we had to reschedule our wedding date twice. The quality was fantastic and everything arrived on time. My husband and his groo...
msmen ordered their suits from The Black Tux and everyone looked great! The Black Tux took a lot of stress out because they make it so easy.
Our groomsmen used Black Tux for our November 2019 wedding. Very strict policy with the return of the rental, make sure you get it back on time. Even after giving all your dimensio...
ns, there’s still a very good chance you will feel like you’re wearing your dad’s old suit.
For my wedding I decided to mix things up a bit and try and online retailer instead of going to Men's Warehouse or something. My experience with them was great!
Awesome tuxes, gre...
at customer support, I will definitely use them again in the future for any tuxes that I need.
Make sure you use your try-on wisely as you only get one. Also give plenty of time to get any resized items. I had to scramble a little for a shirt ahead of the wedding but that is my fault for putting it off and again, credit to their CS for getting things resolved quickly.
The fit was way better than I expected from a rental. I was shocked at how fast I received the tux. Despite ordering on short notice, I still had plenty of time to send it back for...
fit issues (though I didn't have any). Everything about the shopping experience from placing the order to returning the tux seemed like it was set up with my convenience in mind. The tux was easy to order, arrived quickly, and looked great.
We are from MS and we had groomsmen from all over the country. This service was amazing because they were quick, easy, and organized. If there was any issue with the tux, it was se...
nt to the house in well enough time to get anything resolved. They also reimburse for any alterations you have made also. I recommend using them.
I recommend The Black Tux to anyone looking for wedding tuxes. I was thrilled with how the tuxes fit my wedding party, and the quality was impeccable. We did have one fit issue tha...
t was quickly and efficiently resolved. Easy, gorgeous, and worth every (crazy reasonable) penny!!!
Highly, highly recommend this company! Excellent customer service with very quick responses. I was able to get tuxedos for myself and 9 groomsmen. Tuxedos arrived early and they we...
re able to accommodate any size changes very quickly. Tuxedos were nicely pressed (even with the shipping) and the guys looked so sharp. Excellent fit and the style was modern and slim. Highly recommend over the generic tuxedo rental shops such as Men's Warehouse and Jos A Banks.
Excellent customer service. Great quality. Very handy when one of the tuxes didn't fit my groomsmen, we just called up and they overnighted one to us that was perfect.
It was easy to order. Came right to our door. Even though there was a small mistake, it was fixed quickly. And very convenient to return.
The price was reasonable, the look and fit was excellent and the ease of ordering and returning was noteworthy!
Loved the Black Tux! The suits themselves are high quality and reasonably priced, and the customer service experience was great. We had some last-minute hiccups with delivery (due ...
to a user error issue with one of the groomsmen) but every person who answered the phone--we called A LOT--was incredibly helpful, accountable, and consistent. I was initially concerned about handling the process online, but given the quality of the suits (especially relative to the price point), combined with super responsive customer service, I wouldn't hesitate to recommend the Black Tux.
Although there were a few problems with my order, The Black Tux did everything in their power to make it right. In the end, any and all issues were resolved, my tux fit perfectly, ...
and it looked great. I recommended The Black Tux to every gentleman in my wedding and I will definitely be using the service again in the future.
Used them for my brother's wedding, awesome. Used them for my wedding 7 months later, perfect. I love Black Tux. They'll do everything they can to provide exceptional service. High...
ly recommend them!
Love these guys. I ordered within 10 days of my event. Website was simple to use. Put in my measurements and their customer service guys came back to me really quickly saying the...
y had reviewed my info and recommended a different size. Great quality very responsive personal service, quick delivery, perfect fit.
The tuxedos were great. Perfect fit, high quality, and looked amazing. The price was comparable to competitors. The design and experience of the website was on-point. Customer serv...
ice was spectacular. This was the easiest and most pleasant tuxedo renting process that I have ever been involved in. It was just so easy, from start to finish.
The suit I ordered fit me perfectly after I so easily put in my measurements. They made sure I got my suit a week before my event even though I ordered it late, and their customer ...
service was incredible. The boxing and packaging was absolutely 5 star material on any scale and I will definitely rent from them again in the near future without doubting their variety of suits will suit my need.
Loved it. Easy to use, everything arrived early and the return was simple.
Whoo Hoo... Finally a 5 star rental.
Great quality. Fit was perfect. Popular style. Super cool order, delivery, and return system. Will return and rent again. Also told tons of p...
eople about this site and products.
I'm a trans guy who is very short and chubby so rentals always look horrible on me. I saw the The Black Tux online and figured I give it a shot because in store rentals are always ...
bad for me anyway. I couldn't have been happier with choosing the black tux, as soon as my tux came in because the length was perfect and the shoulders fit great. It was the first time I had a tux that looked right for me and not like I was a little kid in my dads clothes.
The staff at The Black Tux were amazing! We ended up having to switch a groomsman & they were able to add our new guy & get him set up online that same day. Very impressed with the...
ir customer service - most emails were returned same day. The suits were good quality & everyone was handsome & happy!
Superb customer service, and the rentals, well the proofs in the pudding, look at my groomsmen in these photos. http://www.rondillonphotography.com/photographer-houston-wedding-eng...
agement-bridal/ These suits look better than any other wedding I'v been in and I am a seasoned groomsmen, however, this time I was able to select my look and that's what I loved about the BLK TUX experience. While I own my personal tux, I wanted my groomsmen to share that personalized/tailored look, the BLK TUX exceeded those expectations! Thank you for making my wedding day top notch!
Everything was easy! The tux looked great...amazing. I had my doubts about a service like this because I had never used an online tux rental "place". Thank you all so much. I wish ...
I could send pics. I wanted to keep my tux. It fit perfectly! Thia is usually so hard to do with my bold, military frame...my legs are tree trunks! It even came qith paid return packaging...and tape! I know that attention to details is the key and they did just that. Great job and thanks again Black Tux.
Customer service was awesome; the tux fit excellent; and it was extremely easy to order & return!
Phenomenal customer service. Sent 3 shipments, even overnight shipped the last package directly to my hotel, at no additional charge to make perfectly sure that I had the correct s...
ize for the whole tux ensemble in time for the wedding event. Forgot borrowed cufflinks and sent them back by mistake. The customer service person without hesitation was committed to return ship the items after receipt of the return shipment. Excellent customer service at the post-sale, post-event stage makes this company even more remarkable.
My "The Black Tux" experience was out of this world. Not only was the website easy to navigate, but when I called customer service, they were extremely friendly and helpful. I had ...
my jacket sleeve length tailored the week of my wedding and Black Tux offered to reimburse me. On the Wednesday before my Friday wedding, one of my groomsman realized that he ordered completely the wrong sizes...we called customer service and they sent a completely new suit overnight. Everything fit great and the entire grooms party looked amazing. The process for creating an event and making it happen is so simple and alleviates a lot of the stress of worrying about your whole party. I will use The Black Tux again if I need to wear a suit and don't feel like buying.
Midnight Blue tuxedo + Midnight Blue waistcoat (vest). Paired it with my own pique-front tuxedo shirt and self-tie silk bow tie.
Beautiful tux and great customer service. My firs...
t pair of pants was too big large, the rush-delivered second pair were perfect...
I looked sharp, got plenty of compliments, and it was a seamless experience start to finish. Thanks again, Black Tux!
"This was the easiest , no hassle part of Prom! The tux looked and fit great with the help of your fit specialists! So easy and very cool.
Loved it "
It was delivered on time and fit great. Also, the suit was incredibly durable! I was tearing up the dance floor with zero mobility issues or accidental rips. Great quality, price, ...
and service!
Amazing service, great fit, on-time delivery. Everything worked perfectly!
It was a super smooth process! The tux fit perfectly (which is rare) and I was so happy!
The best way to rent a tux - the site and delivery experience was exceptional.
My friend used this service for his groomsmen tuxedos on 4/30/16. I've been in several weddings and have had to go through the agony of tux fittings at unnamed mall tuxedo rental ...
shops, where they always somehow manage to screw up your order, measure you improperly, or give you the wrong size. The Black Tux was not only super easy to use, and dare I say, "idiot proof," but the customer service was great and the return procedure was very convenient. The quality of the shirts, tuxes and shoes were also very good and fairly priced. I didn't feel like my shirt was going to light on fire, since it was a thick, high-quality cotton shirt versus the flammable, polyester shirts that other rental shops give you. Also, when the customer service rep noticed an anomaly in my pant and jacket measurements (I have a wide waste and narrow shoulders...), he called me to offer a sizing suggestion and to confirm my sizes were indeed correct. Overall, the tux looked great on my buddy's big day, and I was extremely satisfied with my experience. I plan on using The Black Tux for my own wedding later this year.
There is no aspect of this experience where my expectations weren't totally exceeded, thank you for making a once in a lifetime experience perfect.. Jim Chernesky
We hope to be ab...
le to work with you again in the future!
The process was soooo easy! I ordered a free measuring tape from them, checked all my measurements, and filled out the information on my account. That was it. No BS going to a ret...
ail location 4 times to fit, try on, try on again, pick up, return, etc. This was just one easy transaction. I did request that a jacket and pants be sent to me before hand, since I was the groom in the wedding, but they fit perfectly. I was very confident with my suit for myself and the other 5 suits for the boys. They all fit great, and we honestly got so many compliments. I will definitely encourage my other bachelors to use this service for their weddings, and I will def rent tuxes from The Blktux the in the future. Can't recommend this business enough. Great experience!
The clothes fit perfectly and the tux's Marina Wool made it a comfortable feel and i felt very good in what I was wearing. I would say I was one of the best dressed at my prom and ...
I will definitely be using The Black Tux again in the near future. Prices are very affordable as well.
Fantastic experience, from the fit to quality of the clothes, it was the best. One guest even complimented on the cut and quality of the suit.
Top quality cloth and cut. Frictionless process from order to return. Well done.
I've used The Black Tux twice now. First was a groom and the process getting my groomsmen fitted and taken care of was smooth sailing. I didn't have to worry about a thing.
The s...
econd time was a groomsmen myself. My suit arrived a week early as expected. I immediately tried it on and the jacket was too big. I called customer support and after answering a few questions about why the jacket didn't fit a new one was on the way. Still, the new jacket didn't fit, it just needed to be let out by a tailor in the sleeves. No big deal. The best part is The Black Tux reimburses up to $15 on the tailoring so it wasn't a big deal.
Overall, the website and process is smooth and fairly painless if you follow the instructions to try on your stuff immediately and stay in communication with customer support.
1. Excellent customer service and support 2. Great product quality 3. Easy to do business 4. Reasonable pricing.
Amazing customer service, along with great quality tuxedos!
We really enjoyed using The Black Tux for our groomsmen. We chose The Rat Pack outfit for our groomsmen and The Newman for the groom (basically the difference of a bowtie for the ...
groom and long ties for the groomsmen). Everyone looked great, the tuxes fit great, and the customer service was excellent. We had to get one pair of pants hemmed prior to the wedding and exchange a pair of shoes, but everything was easy and seamless. A great choice for modern grooms - I felt that the quality of the tuxes was exceptional and looked/felt more current than some other popular rental places. I would definitely use them again for another event!
The suits are gorgeous. The ordering and returning are super easy and the modern styles will totally elevate weddings in the 21 century. Kudos!
The fit and sizing was perfect. Great service getting new coat and shirt out in less than 12 hours for one of groomsman. Overall great experience.
Ordered my 4 groomsmen their suits from the black tux and couldn't be happier. They were easy to order for the guys, came on time looked great and they were all very impressed with...
the fit and quality.
The look was perfect and the customer service was top-notch. Several of my groomsmen received jackets or pants that were a little too tight. They called The Black Tux and receive...
d new garments on Wednesday. Several of my groomsmen commented about how friendly the staff was. They were all amazed at how simple the whole experience was. The tuxes themselves were modern, clean, and not boxy at all.
The Black Tux was such an easy option for my groom and his groomsmen to use! We live in Atlanta, with groomsmen spread across the country, and a wedding in South Carolina! Needless...
to say, having the tuxes shipped directly to the groomsmen was PERFECT! Their customer service staff is incredibly helpful and very responsive. We had a few groomsmen with sizing issues and the team at The Black Tux was able to help reorder all of the pieces we needed and even ship them to an address in Charleston where we were staying for the week of the wedding. The tuxes were a great quality and looked as fantastic in pictures as they did in person. Overall awesome value, look, and service!
Amazing experience using Black Tux!!! The service was flawless - we received an email from our "concierge" for the event the week before the wedding to make sure we were taken care...
of throughout the experience and we certainly were. From answering stupid questions from me (the groom) to addressing any miss-sized articles with my less than tech-savvy pops, they were absolutely on point.
Some of my groomsmen were unsure at first, but they were all big fans by the end of the experience. No less than 5 of my 8 groomsmen (most of whom are married and have dealt with other rental options) came up to me unprompted and told me how much better the quality of the gear was and how surprisingly easy the whole experience was.
I can't recommend them enough.
Contact
2901 S Capital of Texas Hwy, Austin, TX
The Black Tux